Customer Journey Mapping Software Market by Offering (Solutions(Cloud and On Premise), Services), by Organization Size (Small and Medium Enterprises, Large Enterprises) by End User (Banking, Financial Services and Insurance, Retail and Consumer Goods, Media and Entertainment, Healthcare and Pharmaceutical, Automotive, IT and Telecommunication, Travel and Hospitality, Education, Others); by Platform (Web-based and App-Based), By Region (U.S., Canada, Mexico, Rest of North America, UK, France, Germany, Italy, Spain, Benelux Union, Nordic Countries , Rest of Europe, China, Japan, India, South Korea, Southeast Asia, Australia, New Zealand, Rest of Asia Pacific, Brazil, Argentina Rest of Latin America, GCC countries, Southern Africa, Rest of Middle East & Africa) – Global Insights, Growth, Size, Comparative Analysis, Trends and Forecast, 2020 - 2028
Industry Trends
Global customer journey mapping software market was valued at US$ 6581.0 million in 2019 and is expected to reach US$ 24,262.7 million by 2028, growing at a CAGR of 17.57% over the forecast period. Customer journey mapping software is evolving as an important tool for managing user experience programs by picturing data points across into an integrated map structure. In order to address customer needs two major tools storytelling and visualization are helping businesses to satisfy customer needs. Customer journey mapping tools might alter the way customers feel about the brands, service or a product which enables the organizations to take decisions based on customer experience model. All the customer journey maps are unique and vary in management style and industries. However, every journey mapping software will visualize how a customer reacts with the company.
Creating customer journey map provides all the department with insightful information and these tools can also highlight gaps or misdirection, these gaps are gaps between devices, departments or channels. In addition, understanding the customer experience is vital for sales and marketing teams after which sales and marketing plans can be derived these factors will bolster the growth of customer journey mapping software market over the forecasted years.
Nowadays, there is an increasing demand for lead conversion amongst enterprises, but in order to increase the number of conversions quality of interactions between the customers and the businesses needs to be increased. So in order to eliminate issues that decrease customer engagement and satisfaction businesses prefer the use of customer journey mapping software’s, by using these intuitive platforms the rate of lead conversion as well as the profits will increase, thus lead conversion amongst enterprises will boost the growth of customer journey mapping software market over the forecast period.
Putting the customer first is the strategy that every organization is adopting nowadays, digital transformation is forcing companies to change their business models these changes are not driven by companies but by the customers. In order to deliver an unmatched customer experience new technologies needs to be deployed. Customer journey mapping software is one such platform which aligns the organizational goals with its customers, these factors will boost the growth of customer journey mapping software market over the forecast period.
Businesses are more reliant on deploying their tools and platforms on the cloud, adoption of cloud based platforms has increased considerably over the years because of many factors such as ease of deployment, cost effective, flexibility and increased productivity. Also cloud technology enables remote work, due to Covid-19 situation many of the employees are working at their homes this technology is proving effective in these conditions. The market players are offering dedicated cloud based customer journey mapping software’s this will significantly enhance the growth of customer journey mapping software market.
Moreover, there are privacy concerns which are faced by many companies owing to hacking. The data saved on cloud is at risk, if hacked these issues will restrain then growth of customer journey mapping software market. Data breaches is the common threat faced by many of the organizations these threats are due to hijacking, insider threat, malware injection and insecure API’s, but still the adoption of cloud based solutions will rise due to its benefits. Thus data privacy concerns will refrain the growth of customer journey mapping software market.
Moreover, advancement in digital technology has led the businesses to rethink their business model around its customers, the rate of adoption of smart devices has increased over the years with that the customer experience model is also changing. Companies are adopting digital technologies to stay ahead of their competitors. Digital transformation will force the companies to find solutions that will transform their business instead of the old ways of working. Customer journey mapping software provides companies with efficient mapping techniques by analysing customer journey this will provide new opportunities for the customer journey mapping software provider companies. Thus digital transformation will boost the growth of customer journey mapping software market in the future.
By Offerings
The developments in creation of dashboards for data across various business processes has been notable for the enhanced demand of software which help in mapping customer journey. Market participants have been providing dedicated solutions and services to organizations in order to enhance the customer journey. Companies have been utilizing solutions for understanding the journey of their customers on a large scale in recent years. This is primarily due to the analytical and visualization capabilities available in the software. In the near future, it is expected that companies from various industry verticals would work with market participants for the development of new solutions or customize existing solutions that can match the specific requirements based on their portfolio and user base.
By Organization Size
Organizations from numerous industry verticals have been investing money and efforts towards enhancing their opportunities in terms of revenue and process optimization. The focus towards customer journey has been growing over the years owing to the increasing importance of social media in the customer engagement process. Companies ranging from small medium sized organizations to large corporations have been adopting customer journey mapping software on a global scale. Large corporations have been investing majorly towards enhancing their processes and operations through the adoption of analytical and visualization solutions. These factors are notable for the growing adoption of customer journey mapping software from large enterprises. Small and medium sized enterprises are focusing towards creating key relationships with their customers in order to have a loyal customer base. Understanding the behaviour of the customers through the journey undertaken by them can be helpful for the growth for small and medium sized enterprises.
By End Users
The demand for journey mapping software for customers has been growing due to the increasing focus towards innovative customer engagement across various industry verticals. Industries with major operations in the B2C mode is notable with respect to customer engagement as compared to the companies operating in the B2B mode. Companies from industries such as banking, financial services, retail and consumer goods, media and entertainment among others have been significant contributors for the revenue generated in the market on the global scale. It is expected that with higher adoption of online media from organizations is expected to have a positive impact on customer reviews provided by companies on the products used by them for various applications. These factors are expected to help in increasing the adoption of customer journey mapping software among organizational users.
By Platform
The deployment of customer journey mapping software is done through web-based and app-based modes by market participants. It is observed that the adoption of market offerings through the app-based mode has been more than the web-based mode in the current scenario. This is primarily due to the app based design utilized by market participants. This is also due to the deployment of dedicated applications for various operating systems. The adoption of web-based solutions is expected to grow over the near future owing to affordable offerings deployed on the cloud which can be accessed through numerous devices.
Regional Insights
North America dominated the customer journey mapping software market over the forecast period, many of the companies in United States have adopted these software’s in their organizations as these software’s are proving to be efficient in customer journey mapping and also to stay ahead of the competitors, also majority of customer journey mapping software provider are present in this region. Moreover, Asia Pacific region will dominate the market in future because the adoption of these software’s has increased in the mid-sized companies. In countries like China, India there is a growing emergence of mid-sized organizations also there is a digital transformation going on in these developing economies. Customer journey mapping software’s will help in this situation to increase the productivity of the organizations in these countries.
Customer Journey Mapping Software Market Revenue & Forecast, (US$ Million), 2020 – 2028
Competitive Landscape
The report provides both, qualitative and quantitative research of customer journey mapping software market, as well as provides comprehensive insights and development methods adopted by the key contenders. The report also offers extensive research on the key players in this market and details on the competitiveness of these players. Key business strategies such as mergers and acquisitions (M&A), affiliations, collaborations, and contacts adopted by these major market participants are also recognized and analysed in the report. For each company, the report studies their global presence, competitors, service offerings and specification amongst others.
The major players operating in the market include Acquia Inc., Adobe, CEMantica, Genpact (Tandemseven), Smaply, UXPressia, WebEngage and Other Market Participants
Customer Journey Mapping Software Market:
By Offering
- Solutions
- Cloud
- On Premise
- Services
By Organization Size
- Small and Medium Enterprises
- Large Enterprises
By End-User
- Banking, Financial Services and Insurance
- Retail and Consumer Goods
- Media and Entertainment
- Healthcare and Pharmaceutical
- Automotive
- IT and Telecommunication
- Travel and Hospitality
- Education
- Others
By Platform
- Web-based
- App-based
By Geography
- North America
- US
- Canada
- Mexico
- Rest of North America
- Europe
- France
- The UK
- Spain
- Germany
- Italy
- Nordic Countries
- Denmark
- Finland
- Iceland
- Sweden
- Norway
- Benelux Union
- Belgium
- The Netherlands
- Luxembourg
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- New Zealand
- Australia
- South Korea
- Southeast Asia
- Indonesia
- Thailand
- Malaysia
- Singapore
- Rest of Southeast Asia
- Rest of Asia Pacific
- Middle East and Africa
- Saudi Arabia
- UAE
- Egypt
- Kuwait
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Argentina
- Rest of Latin America
Table of Contents
1. Market
Scope
1.1. Market
Segmentation
1.2. Years
Considered
1.2.1. Historic
Years: 2015 - 2017
1.2.2. Base
Year: 2018
1.2.3. Forecast
Years: 2019 – 2027
2. Key Target
Audiences
3. Research
Methodology
3.1. Primary
Research
3.1.1. Research
Questionnaire
3.1.2. Global
Percentage Breakdown
3.1.3. Primary
Interviews: Key Opinion Leaders (KOLs)
3.2. Secondary
Research
3.2.1. Paid
Databases
3.2.2. Secondary
Sources
3.3. Market
Size Estimates
3.3.1. Top-Down
Approach
3.3.2. Bottom-Up
Approach
3.4. Data
Triangulation Methodology
3.5. Research
Assumptions
4. Recommendations
and Insights from AMI’s Perspective**
5. Holistic
Overview of Customer Journey Mapping Software Market
6. Market
Synopsis: Customer Journey Mapping
Software Market
7. Customer
Journey Mapping Software Market Analysis: Qualitative Perspective
7.1. Introduction
7.1.1. Product
Definition
7.1.2. Industry
Development
7.2. Market
Dynamics
7.2.1. Drivers
7.2.2. Restraints
7.2.3. Opportunities
7.3. Trends in
Customer Journey Mapping Software Market
7.4. Market
Determinants Radar Chart
7.5. Macro-Economic
and Micro-Economic Indicators: Customer Journey Mapping Software Market
7.6. Porter’s
Five Force Analysis
8. Global
Customer Journey Mapping Software Market Analysis and Forecasts, 2019 – 2027
8.1. Overview
8.1.1. Global
Customer Journey Mapping Software Market Revenue (US$ Mn)
8.2. Global
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
8.2.1. Solutions
(Definition, Market Estimation and Penetration, 2015 – 2018, Market Estimation
(2015 – 2018), Market Forecast (2019 – 2027), Compound Annual Growth Rate
(CAGR), Regional Bifurcation (North America, Europe, Asia Pacific, Middle East
and Africa, Latin America) and Information on Cloud, On Premise)
8.2.1.1. Cloud
8.2.1.2. On
Premise
8.2.2. Services
8.2.2.1. Definition
8.2.2.2. Market
Estimation and Penetration, 2015 – 2018
8.2.2.3. Market
Forecast, 2019 – 2027
8.2.2.4. Compound
Annual Growth Rate (CAGR)
8.2.2.5. Regional
Bifurcation
8.2.2.5.1. North
America
8.2.2.5.1.1. Market
Estimation, 2015 – 2018
8.2.2.5.1.2. Market
Forecast, 2019 – 2027
8.2.2.5.2. Europe
8.2.2.5.2.1. Market
Estimation, 2015 – 2018
8.2.2.5.2.2. Market
Forecast, 2019 – 2027
8.2.2.5.3. Asia
Pacific
8.2.2.5.3.1. Market
Estimation, 2015 – 2018
8.2.2.5.3.2. Market
Forecast, 2019 – 2027
8.2.2.5.4. Middle
East and Africa
8.2.2.5.4.1. Market
Estimation, 2015 – 2018
8.2.2.5.4.2. Market
Forecast, 2019 – 2027
8.2.2.5.5. Latin
America
8.2.2.5.5.1. Market
Estimation, 2015 – 2018
8.2.2.5.5.2. Market
Forecast, 2019 – 2027
8.3. Key
Segment for Channeling Investments
8.3.1. By
Offering
9. Global
Customer Journey Mapping Software Market Analysis and Forecasts, 2019 – 2027
9.1. Overview
9.2. Global
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
9.2.1. Small
and Medium Enterprises
9.2.1.1. Definition
9.2.1.2. Market
Estimation and Penetration, 2015 – 2018
9.2.1.3. Market
Forecast, 2019 – 2027
9.2.1.4. Compound
Annual Growth Rate (CAGR)
9.2.1.5. Regional
Bifurcation
9.2.1.5.1. North
America
9.2.1.5.1.1. Market
Estimation, 2015 – 2018
9.2.1.5.1.2. Market
Forecast, 2019 – 2027
9.2.1.5.2. Europe
9.2.1.5.2.1. Market
Estimation, 2015 – 2018
9.2.1.5.2.2. Market
Forecast, 2019 – 2027
9.2.1.5.3. Asia
Pacific
9.2.1.5.3.1. Market
Estimation, 2015 – 2018
9.2.1.5.3.2. Market
Forecast, 2019 – 2027
9.2.1.5.4. Middle
East and Africa
9.2.1.5.4.1. Market
Estimation, 2015 – 2018
9.2.1.5.4.2. Market
Forecast, 2019 – 2027
9.2.1.5.5. Latin
America
9.2.1.5.5.1. Market
Estimation, 2015 – 2018
9.2.1.5.5.2. Market
Forecast, 2019 – 2027
9.2.2. Large
Enterprises
9.2.2.1. Definition
9.2.2.2. Market
Estimation and Penetration, 2015 – 2018
9.2.2.3. Market
Forecast, 2019 – 2027
9.2.2.4. Compound
Annual Growth Rate (CAGR)
9.2.2.5. Regional
Bifurcation
9.2.2.5.1. North
America
9.2.2.5.1.1. Market
Estimation, 2015 – 2018
9.2.2.5.1.2. Market
Forecast, 2019 – 2027
9.2.2.5.2. Europe
9.2.2.5.2.1. Market
Estimation, 2015 – 2018
9.2.2.5.2.2. Market
Forecast, 2019 – 2027
9.2.2.5.3. Asia
Pacific
9.2.2.5.3.1. Market
Estimation, 2015 – 2018
9.2.2.5.3.2. Market
Forecast, 2019 – 2027
9.2.2.5.4. Middle
East and Africa
9.2.2.5.4.1. Market
Estimation, 2015 – 2018
9.2.2.5.4.2. Market
Forecast, 2019 – 2027
9.2.2.5.5. Latin
America
9.2.2.5.5.1. Market
Estimation, 2015 – 2018
9.2.2.5.5.2. Market
Forecast, 2019 – 2027
9.3. Key
Segment for Channeling Investments
9.3.1. By
Organization Size
10. Global
Customer Journey Mapping Software Market Analysis and Forecasts, 2019 – 2027
10.1. Overview
10.2. Global
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
10.2.1. Banking,
Financial Services and Insurance
10.2.1.1. Definition
10.2.1.2. Market
Estimation and Penetration, 2015 – 2018
10.2.1.3. Market
Forecast, 2019 – 2027
10.2.1.4. Compound
Annual Growth Rate (CAGR)
10.2.1.5. Regional
Bifurcation
10.2.1.5.1. North
America
10.2.1.5.1.1. Market
Estimation, 2015 – 2018
10.2.1.5.1.2. Market
Forecast, 2019 – 2027
10.2.1.5.2. Europe
10.2.1.5.2.1. Market
Estimation, 2015 – 2018
10.2.1.5.2.2. Market
Forecast, 2019 – 2027
10.2.1.5.3. Asia
Pacific
10.2.1.5.3.1. Market
Estimation, 2015 – 2018
10.2.1.5.3.2. Market
Forecast, 2019 – 2027
10.2.1.5.4. Middle
East and Africa
10.2.1.5.4.1. Market
Estimation, 2015 – 2018
10.2.1.5.4.2. Market
Forecast, 2019 – 2027
10.2.1.5.5. Latin
America
10.2.1.5.5.1. Market
Estimation, 2015 – 2018
10.2.1.5.5.2. Market
Forecast, 2019 – 2027
10.2.2. Retail
and Consumer Goods
10.2.2.1. Definition
10.2.2.2. Market
Estimation and Penetration, 2015 – 2018
10.2.2.3. Market
Forecast, 2019 – 2027
10.2.2.4. Compound
Annual Growth Rate (CAGR)
10.2.2.5. Regional
Bifurcation
10.2.2.5.1. North
America
10.2.2.5.1.1. Market
Estimation, 2015 – 2018
10.2.2.5.1.2. Market
Forecast, 2019 – 2027
10.2.2.5.2. Europe
10.2.2.5.2.1. Market
Estimation, 2015 – 2018
10.2.2.5.2.2. Market
Forecast, 2019 – 2027
10.2.2.5.3. Asia
Pacific
10.2.2.5.3.1. Market
Estimation, 2015 – 2018
10.2.2.5.3.2. Market
Forecast, 2019 – 2027
10.2.2.5.4. Middle
East and Africa
10.2.2.5.4.1. Market
Estimation, 2015 – 2018
10.2.2.5.4.2. Market
Forecast, 2019 – 2027
10.2.2.5.5. Latin
America
10.2.2.5.5.1. Market
Estimation, 2015 – 2018
10.2.2.5.5.2. Market
Forecast, 2019 – 2027
10.2.3. Media
and Entertainment
10.2.3.1. Definition
10.2.3.2. Market
Estimation and Penetration, 2015 – 2018
10.2.3.3. Market
Forecast, 2019 – 2027
10.2.3.4. Compound
Annual Growth Rate (CAGR)
10.2.3.5. Regional
Bifurcation
10.2.3.5.1. North
America
10.2.3.5.1.1. Market
Estimation, 2015 – 2018
10.2.3.5.1.2. Market
Forecast, 2019 – 2027
10.2.3.5.2. Europe
10.2.3.5.2.1. Market
Estimation, 2015 – 2018
10.2.3.5.2.2. Market
Forecast, 2019 – 2027
10.2.3.5.3. Asia
Pacific
10.2.3.5.3.1. Market
Estimation, 2015 – 2018
10.2.3.5.3.2. Market
Forecast, 2019 – 2027
10.2.3.5.4. Middle
East and Africa
10.2.3.5.4.1. Market
Estimation, 2015 – 2018
10.2.3.5.4.2. Market
Forecast, 2019 – 2027
10.2.3.5.5. Latin
America
10.2.3.5.5.1. Market
Estimation, 2015 – 2018
10.2.3.5.5.2. Market
Forecast, 2019 – 2027
10.2.4. Healthcare
and Pharmaceutical
10.2.4.1. Definition
10.2.4.2. Market
Estimation and Penetration, 2015 – 2018
10.2.4.3. Market
Forecast, 2019 – 2027
10.2.4.4. Compound
Annual Growth Rate (CAGR)
10.2.4.5. Regional
Bifurcation
10.2.4.5.1. North
America
10.2.4.5.1.1. Market
Estimation, 2015 – 2018
10.2.4.5.1.2. Market
Forecast, 2019 – 2027
10.2.4.5.2. Europe
10.2.4.5.2.1. Market
Estimation, 2015 – 2018
10.2.4.5.2.2. Market
Forecast, 2019 – 2027
10.2.4.5.3. Asia
Pacific
10.2.4.5.3.1. Market
Estimation, 2015 – 2018
10.2.4.5.3.2. Market
Forecast, 2019 – 2027
10.2.4.5.4. Middle
East and Africa
10.2.4.5.4.1. Market
Estimation, 2015 – 2018
10.2.4.5.4.2. Market
Forecast, 2019 – 2027
10.2.4.5.5. Latin
America
10.2.4.5.5.1. Market
Estimation, 2015 – 2018
10.2.4.5.5.2. Market
Forecast, 2019 – 2027
10.2.5. Automotive
10.2.5.1. Definition
10.2.5.2. Market
Estimation and Penetration, 2015 – 2018
10.2.5.3. Market
Forecast, 2019 – 2027
10.2.5.4. Compound
Annual Growth Rate (CAGR)
10.2.5.5. Regional
Bifurcation
10.2.5.5.1. North
America
10.2.5.5.1.1. Market
Estimation, 2015 – 2018
10.2.5.5.1.2. Market
Forecast, 2019 – 2027
10.2.5.5.2. Europe
10.2.5.5.2.1. Market
Estimation, 2015 – 2018
10.2.5.5.2.2. Market
Forecast, 2019 – 2027
10.2.5.5.3. Asia
Pacific
10.2.5.5.3.1. Market
Estimation, 2015 – 2018
10.2.5.5.3.2. Market
Forecast, 2019 – 2027
10.2.5.5.4. Middle
East and Africa
10.2.5.5.4.1. Market
Estimation, 2015 – 2018
10.2.5.5.4.2. Market
Forecast, 2019 – 2027
10.2.5.5.5. Latin
America
10.2.5.5.5.1. Market
Estimation, 2015 – 2018
10.2.5.5.5.2. Market
Forecast, 2019 – 2027
10.2.6. IT and
Telecommunication
10.2.6.1. Definition
10.2.6.2. Market
Estimation and Penetration, 2015 – 2018
10.2.6.3. Market
Forecast, 2019 – 2027
10.2.6.4. Compound
Annual Growth Rate (CAGR)
10.2.6.5. Regional
Bifurcation
10.2.6.5.1. North
America
10.2.6.5.1.1. Market
Estimation, 2015 – 2018
10.2.6.5.1.2. Market
Forecast, 2019 – 2027
10.2.6.5.2. Europe
10.2.6.5.2.1. Market
Estimation, 2015 – 2018
10.2.6.5.2.2. Market
Forecast, 2019 – 2027
10.2.6.5.3. Asia
Pacific
10.2.6.5.3.1. Market
Estimation, 2015 – 2018
10.2.6.5.3.2. Market
Forecast, 2019 – 2027
10.2.6.5.4. Middle
East and Africa
10.2.6.5.4.1. Market
Estimation, 2015 – 2018
10.2.6.5.4.2. Market
Forecast, 2019 – 2027
10.2.6.5.5. Latin
America
10.2.6.5.5.1. Market
Estimation, 2015 – 2018
10.2.6.5.5.2. Market
Forecast, 2019 – 2027
10.2.7. Travel
and Hospitality
10.2.7.1. Definition
10.2.7.2. Market
Estimation and Penetration, 2015 – 2018
10.2.7.3. Market
Forecast, 2019 – 2027
10.2.7.4. Compound
Annual Growth Rate (CAGR)
10.2.7.5. Regional
Bifurcation
10.2.7.5.1. North
America
10.2.7.5.1.1. Market
Estimation, 2015 – 2018
10.2.7.5.1.2. Market
Forecast, 2019 – 2027
10.2.7.5.2. Europe
10.2.7.5.2.1. Market
Estimation, 2015 – 2018
10.2.7.5.2.2. Market
Forecast, 2019 – 2027
10.2.7.5.3. Asia
Pacific
10.2.7.5.3.1. Market
Estimation, 2015 – 2018
10.2.7.5.3.2. Market
Forecast, 2019 – 2027
10.2.7.5.4. Middle
East and Africa
10.2.7.5.4.1. Market
Estimation, 2015 – 2018
10.2.7.5.4.2. Market
Forecast, 2019 – 2027
10.2.7.5.5. Latin
America
10.2.7.5.5.1. Market
Estimation, 2015 – 2018
10.2.7.5.5.2. Market
Forecast, 2019 – 2027
10.2.8. Education
10.2.8.1. Definition
10.2.8.2. Market
Estimation and Penetration, 2015 – 2018
10.2.8.3. Market
Forecast, 2019 – 2027
10.2.8.4. Compound
Annual Growth Rate (CAGR)
10.2.8.5. Regional
Bifurcation
10.2.8.5.1. North
America
10.2.8.5.1.1. Market
Estimation, 2015 – 2018
10.2.8.5.1.2. Market
Forecast, 2019 – 2027
10.2.8.5.2. Europe
10.2.8.5.2.1. Market
Estimation, 2015 – 2018
10.2.8.5.2.2. Market
Forecast, 2019 – 2027
10.2.8.5.3. Asia
Pacific
10.2.8.5.3.1. Market
Estimation, 2015 – 2018
10.2.8.5.3.2. Market
Forecast, 2019 – 2027
10.2.8.5.4. Middle
East and Africa
10.2.8.5.4.1. Market
Estimation, 2015 – 2018
10.2.8.5.4.2. Market
Forecast, 2019 – 2027
10.2.8.5.5. Latin
America
10.2.8.5.5.1. Market
Estimation, 2015 – 2018
10.2.8.5.5.2. Market
Forecast, 2019 – 2027
10.2.9. Others
10.2.9.1. Definition
10.2.9.2. Market
Estimation and Penetration, 2015 – 2018
10.2.9.3. Market
Forecast, 2019 – 2027
10.2.9.4. Compound
Annual Growth Rate (CAGR)
10.2.9.5. Regional
Bifurcation
10.2.9.5.1. North
America
10.2.9.5.1.1. Market
Estimation, 2015 – 2018
10.2.9.5.1.2. Market
Forecast, 2019 – 2027
10.2.9.5.2. Europe
10.2.9.5.2.1. Market
Estimation, 2015 – 2018
10.2.9.5.2.2. Market
Forecast, 2019 – 2027
10.2.9.5.3. Asia
Pacific
10.2.9.5.3.1. Market
Estimation, 2015 – 2018
10.2.9.5.3.2. Market
Forecast, 2019 – 2027
10.2.9.5.4. Middle
East and Africa
10.2.9.5.4.1. Market
Estimation, 2015 – 2018
10.2.9.5.4.2. Market
Forecast, 2019 – 2027
10.2.9.5.5. Latin
America
10.2.9.5.5.1. Market
Estimation, 2015 – 2018
10.2.9.5.5.2. Market
Forecast, 2019 – 2027
10.3. Key
Segment for Channeling Investments
10.3.1. By
End-User
11. Global
Customer Journey Mapping Software Market Analysis and Forecasts, 2019 – 2027
11.1. Overview
11.2. Global
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
11.2.1. Web-based
11.2.1.1. Definition
11.2.1.2. Market
Estimation and Penetration, 2015 – 2018
11.2.1.3. Market
Forecast, 2019 – 2027
11.2.1.4. Compound
Annual Growth Rate (CAGR)
11.2.1.5. Regional
Bifurcation
11.2.1.5.1. North
America
11.2.1.5.1.1. Market
Estimation, 2015 – 2018
11.2.1.5.1.2. Market
Forecast, 2019 – 2027
11.2.1.5.2. Europe
11.2.1.5.2.1. Market
Estimation, 2015 – 2018
11.2.1.5.2.2. Market
Forecast, 2019 – 2027
11.2.1.5.3. Asia
Pacific
11.2.1.5.3.1. Market
Estimation, 2015 – 2018
11.2.1.5.3.2. Market
Forecast, 2019 – 2027
11.2.1.5.4. Middle
East and Africa
11.2.1.5.4.1. Market
Estimation, 2015 – 2018
11.2.1.5.4.2. Market
Forecast, 2019 – 2027
11.2.1.5.5. Latin
America
11.2.1.5.5.1. Market
Estimation, 2015 – 2018
11.2.1.5.5.2. Market
Forecast, 2019 – 2027
11.2.2. App-based
11.2.2.1. Definition
11.2.2.2. Market
Estimation and Penetration, 2015 – 2018
11.2.2.3. Market
Forecast, 2019 – 2027
11.2.2.4. Compound
Annual Growth Rate (CAGR)
11.2.2.5. Regional
Bifurcation
11.2.2.5.1. North
America
11.2.2.5.1.1. Market
Estimation, 2015 – 2018
11.2.2.5.1.2. Market
Forecast, 2019 – 2027
11.2.2.5.2. Europe
11.2.2.5.2.1. Market
Estimation, 2015 – 2018
11.2.2.5.2.2. Market
Forecast, 2019 – 2027
11.2.2.5.3. Asia
Pacific
11.2.2.5.3.1. Market
Estimation, 2015 – 2018
11.2.2.5.3.2. Market
Forecast, 2019 – 2027
11.2.2.5.4. Middle
East and Africa
11.2.2.5.4.1. Market
Estimation, 2015 – 2018
11.2.2.5.4.2. Market
Forecast, 2019 – 2027
11.2.2.5.5. Latin
America
11.2.2.5.5.1. Market
Estimation, 2015 – 2018
11.2.2.5.5.2. Market
Forecast, 2019 – 2027
11.3. Key
Segment for Channeling Investments
11.3.1. By
Platform
12. North
America Customer Journey Mapping Software Market Analysis and Forecasts, 2019 -
2027
12.1. Overview
12.1.1. North
America Customer Journey Mapping Software Market Revenue (US$ Mn)
12.2. North
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
12.2.1. Solutions
12.2.1.1. Cloud
12.2.1.2. On
Premise
12.2.2. Services
12.3. North
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.3.1. Small
and Medium Enterprises
12.3.2. Large
Enterprises
12.4. North
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
12.4.1. Banking,
Financial Services and Insurance
12.4.2. Retail
and Consumer Goods
12.4.3. Media
and Entertainment
12.4.4. Healthcare
and Pharmaceutical
12.4.5. Automotive
12.4.6. IT and
Telecommunication
12.4.7. Travel
and Hospitality
12.4.8. Education
12.4.9. Others
12.5. North
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
12.5.1. Web-based
12.5.2. App-based
12.6. North
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Country
12.6.1. U.S
12.6.1.1. U.S
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
12.6.1.1.1. Solutions
12.6.1.1.1.1. Cloud
12.6.1.1.1.2. On
Premise
12.6.1.1.2. Services
12.6.1.2. U.S
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
12.6.1.2.1. Small
and Medium Enterprises
12.6.1.2.2. Large
Enterprises
12.6.1.3. U.S
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
12.6.1.3.1. Banking,
Financial Services and Insurance
12.6.1.3.2. Retail
and Consumer Goods
12.6.1.3.3. Media
and Entertainment
12.6.1.3.4. Healthcare
and Pharmaceutical
12.6.1.3.5. Automotive
12.6.1.3.6. IT
and Telecommunication
12.6.1.3.7. Travel
and Hospitality
12.6.1.3.8. Education
12.6.1.3.9. Others
12.6.1.4. U.S
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By Platform
12.6.1.4.1. Web-based
12.6.1.4.2. App-based
12.6.2. Canada
12.6.2.1. Canada
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
12.6.2.1.1. Solutions
12.6.2.1.1.1. Cloud
12.6.2.1.1.2. On
Premise
12.6.2.1.2. Services
12.6.2.2. Canada
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By Organization
Size
12.6.2.2.1. Small
and Medium Enterprises
12.6.2.2.2. Large
Enterprises
12.6.2.3. Canada
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
12.6.2.3.1. Banking,
Financial Services and Insurance
12.6.2.3.2. Retail
and Consumer Goods
12.6.2.3.3. Media
and Entertainment
12.6.2.3.4. Healthcare
and Pharmaceutical
12.6.2.3.5. Automotive
12.6.2.3.6. IT
and Telecommunication
12.6.2.3.7. Travel
and Hospitality
12.6.2.3.8. Education
12.6.2.3.9. Others
12.6.2.4. Canada
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
12.6.2.4.1. Web-based
12.6.2.4.2. App-based
12.6.3. Mexico
12.6.3.1. Mexico
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
12.6.3.1.1. Solutions
12.6.3.1.1.1. Cloud
12.6.3.1.1.2. On
Premise
12.6.3.1.2. Services
12.6.3.2. Mexico
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
12.6.3.2.1. Small
and Medium Enterprises
12.6.3.2.2. Large
Enterprises
12.6.3.3. Mexico
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
12.6.3.3.1. Banking,
Financial Services and Insurance
12.6.3.3.2. Retail
and Consumer Goods
12.6.3.3.3. Media
and Entertainment
12.6.3.3.4. Healthcare
and Pharmaceutical
12.6.3.3.5. Automotive
12.6.3.3.6. IT
and Telecommunication
12.6.3.3.7. Travel
and Hospitality
12.6.3.3.8. Education
12.6.3.3.9. Others
12.6.3.4. Mexico
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
12.6.3.4.1. Web-based
12.6.3.4.2. App-based
12.6.4. Rest of
North America
12.6.4.1. Rest
of North America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
12.6.4.1.1. Solutions
12.6.4.1.1.1. Cloud
12.6.4.1.1.2. On
Premise
12.6.4.1.2. Services
12.6.4.2. Rest
of North America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.6.4.2.1. Small
and Medium Enterprises
12.6.4.2.2. Large
Enterprises
12.6.4.3. Rest
of North America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
12.6.4.3.1. Banking,
Financial Services and Insurance
12.6.4.3.2. Retail
and Consumer Goods
12.6.4.3.3. Media
and Entertainment
12.6.4.3.4. Healthcare
and Pharmaceutical
12.6.4.3.5. Automotive
12.6.4.3.6. IT
and Telecommunication
12.6.4.3.7. Travel
and Hospitality
12.6.4.3.8. Education
12.6.4.3.9. Others
12.6.4.4. Rest
of North America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
12.6.4.4.1. Web-based
12.6.4.4.2. App-based
12.7. Key
Segment for Channeling Investments
12.7.1. By
Country
12.7.2. By
Offering
12.7.3. By
Organization Size
12.7.4. By
End-User
12.7.5. By
Platform
13. Europe
Customer Journey Mapping Software Market Analysis and Forecasts, 2019 - 2027
13.1. Overview
13.1.1. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn)
13.2. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.2.1. Solutions
13.2.1.1. Cloud
13.2.1.2. On
Premise
13.2.2. Services
13.3. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.3.1. Small
and Medium Enterprises
13.3.2. Large
Enterprises
13.4. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.4.1. Banking,
Financial Services and Insurance
13.4.2. Retail
and Consumer Goods
13.4.3. Media
and Entertainment
13.4.4. Healthcare
and Pharmaceutical
13.4.5. Automotive
13.4.6. IT and
Telecommunication
13.4.7. Travel
and Hospitality
13.4.8. Education
13.4.9. Others
13.5. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.5.1. Web-based
13.5.2. App-based
13.6. Europe
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Country
13.6.1. France
13.6.1.1. France
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.6.1.1.1. Solutions
13.6.1.1.1.1. Cloud
13.6.1.1.1.2. On
Premise
13.6.1.1.2. Services
13.6.1.2. France
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.6.1.2.1. Small
and Medium Enterprises
13.6.1.2.2. Large
Enterprises
13.6.1.3. France
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.6.1.3.1. Banking,
Financial Services and Insurance
13.6.1.3.2. Retail
and Consumer Goods
13.6.1.3.3. Media
and Entertainment
13.6.1.3.4. Healthcare
and Pharmaceutical
13.6.1.3.5. Automotive
13.6.1.3.6. IT
and Telecommunication
13.6.1.3.7. Travel
and Hospitality
13.6.1.3.8. Education
13.6.1.3.9. Others
13.6.1.4. France
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.6.1.4.1. Web-based
13.6.1.4.2. App-based
13.6.2. The UK
13.6.2.1. The
UK Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.6.2.1.1. Solutions
13.6.2.1.1.1. Cloud
13.6.2.1.1.2. On
Premise
13.6.2.1.2. Services
13.6.2.2. The
UK Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.6.2.2.1. Small
and Medium Enterprises
13.6.2.2.2. Large
Enterprises
13.6.2.3. The
UK Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.6.2.3.1. Banking,
Financial Services and Insurance
13.6.2.3.2. Retail
and Consumer Goods
13.6.2.3.3. Media
and Entertainment
13.6.2.3.4. Healthcare
and Pharmaceutical
13.6.2.3.5. Automotive
13.6.2.3.6. IT
and Telecommunication
13.6.2.3.7. Travel
and Hospitality
13.6.2.3.8. Education
13.6.2.3.9. Others
13.6.2.4. The
UK Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.6.2.4.1. Web-based
13.6.2.4.2. App-based
13.6.3. Spain
13.6.3.1. Spain
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.6.3.1.1. Solutions
13.6.3.1.1.1. Cloud
13.6.3.1.1.2. On
Premise
13.6.3.1.2. Services
13.6.3.2. Spain
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.6.3.2.1. Small
and Medium Enterprises
13.6.3.2.2. Large
Enterprises
13.6.3.3. Spain
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.6.3.3.1. Banking,
Financial Services and Insurance
13.6.3.3.2. Retail
and Consumer Goods
13.6.3.3.3. Media
and Entertainment
13.6.3.3.4. Healthcare
and Pharmaceutical
13.6.3.3.5. Automotive
13.6.3.3.6. IT
and Telecommunication
13.6.3.3.7. Travel
and Hospitality
13.6.3.3.8. Education
13.6.3.3.9. Others
13.6.3.4. Spain
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.6.3.4.1. Web-based
13.6.3.4.2. App-based
13.6.4. Germany
13.6.4.1. Germany
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.6.4.1.1. Solutions
13.6.4.1.1.1. Cloud
13.6.4.1.1.2. On
Premise
13.6.4.1.2. Services
13.6.4.2. Germany
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.6.4.2.1. Small
and Medium Enterprises
13.6.4.2.2. Large
Enterprises
13.6.4.3. Germany
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.6.4.3.1. Banking,
Financial Services and Insurance
13.6.4.3.2. Retail
and Consumer Goods
13.6.4.3.3. Media
and Entertainment
13.6.4.3.4. Healthcare
and Pharmaceutical
13.6.4.3.5. Automotive
13.6.4.3.6. IT
and Telecommunication
13.6.4.3.7. Travel
and Hospitality
13.6.4.3.8. Education
13.6.4.3.9. Others
13.6.4.4. Germany
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.6.4.4.1. Web-based
13.6.4.4.2. App-based
13.6.5. Italy
13.6.5.1. Italy
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
13.6.5.1.1. Solutions
13.6.5.1.1.1. Cloud
13.6.5.1.1.2. On
Premise
13.6.5.1.2. Services
13.6.5.2. Italy
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.6.5.2.1. Small
and Medium Enterprises
13.6.5.2.2. Large
Enterprises
13.6.5.3. Italy
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
13.6.5.3.1. Banking,
Financial Services and Insurance
13.6.5.3.2. Retail
and Consumer Goods
13.6.5.3.3. Media
and Entertainment
13.6.5.3.4. Healthcare
and Pharmaceutical
13.6.5.3.5. Automotive
13.6.5.3.6. IT
and Telecommunication
13.6.5.3.7. Travel
and Hospitality
13.6.5.3.8. Education
13.6.5.3.9. Others
13.6.5.4. Italy
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
13.6.5.4.1. Web-based
13.6.5.4.2. App-based
13.6.6. Nordic
Countries
13.6.6.1. Nordic
Countries Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
13.6.6.1.1. Solutions
13.6.6.1.1.1. Cloud
13.6.6.1.1.2. On
Premise
13.6.6.1.2. Services
13.6.6.2. Nordic
Countries Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
13.6.6.2.1. Small
and Medium Enterprises
13.6.6.2.2. Large
Enterprises
13.6.6.3. Nordic
Countries Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
13.6.6.3.1. Banking,
Financial Services and Insurance
13.6.6.3.2. Retail
and Consumer Goods
13.6.6.3.3. Media
and Entertainment
13.6.6.3.4. Healthcare
and Pharmaceutical
13.6.6.3.5. Automotive
13.6.6.3.6. IT
and Telecommunication
13.6.6.3.7. Travel
and Hospitality
13.6.6.3.8. Education
13.6.6.3.9. Others
13.6.6.4. Nordic
Countries Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
13.6.6.4.1. Web-based
13.6.6.4.2. App-based
13.6.6.5. Nordic
Countries Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Country
13.6.6.5.1. Denmark
13.6.6.5.2. Finland
13.6.6.5.3. Iceland
13.6.6.5.4. Sweden
13.6.6.5.5. Norway
13.6.7. Benelux
Union
13.6.7.1. Benelux
Union Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Offering
13.6.7.1.1. Solutions
13.6.7.1.1.1. Cloud
13.6.7.1.1.2. On
Premise
13.6.7.1.2. Services
13.6.7.2. Benelux
Union Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
13.6.7.2.1. Small
and Medium Enterprises
13.6.7.2.2. Large
Enterprises
13.6.7.3. Benelux
Union Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By End-User
13.6.7.3.1. Banking,
Financial Services and Insurance
13.6.7.3.2. Retail
and Consumer Goods
13.6.7.3.3. Media
and Entertainment
13.6.7.3.4. Healthcare
and Pharmaceutical
13.6.7.3.5. Automotive
13.6.7.3.6. IT
and Telecommunication
13.6.7.3.7. Travel
and Hospitality
13.6.7.3.8. Education
13.6.7.3.9. Others
13.6.7.4. Benelux
Union Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Platform
13.6.7.4.1. Web-based
13.6.7.4.2. App-based
13.6.7.5. Benelux
Union Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Country
13.6.7.5.1. Belgium
13.6.7.5.2. The
Netherlands
13.6.7.5.3. Luxembourg
13.6.8. Rest of
Europe
13.6.8.1. Rest
of Europe Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
13.6.8.1.1. Solutions
13.6.8.1.1.1. Cloud
13.6.8.1.1.2. On
Premise
13.6.8.1.2. Services
13.6.8.2. Rest
of Europe Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
13.6.8.2.1. Small
and Medium Enterprises
13.6.8.2.2. Large
Enterprises
13.6.8.3. Rest
of Europe Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
13.6.8.3.1. Banking,
Financial Services and Insurance
13.6.8.3.2. Retail
and Consumer Goods
13.6.8.3.3. Media
and Entertainment
13.6.8.3.4. Healthcare
and Pharmaceutical
13.6.8.3.5. Automotive
13.6.8.3.6. IT
and Telecommunication
13.6.8.3.7. Travel
and Hospitality
13.6.8.3.8. Education
13.6.8.3.9. Others
13.6.8.4. Rest
of Europe Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
13.6.8.4.1. Web-based
13.6.8.4.2. App-based
13.7. Key
Segment for Channeling Investments
13.7.1. By
Country
13.7.2. By
Offering
13.7.3. By
Organization Size
13.7.4. By
End-User
13.7.5. By
Platform
14. Asia
Pacific Customer Journey Mapping Software Market Analysis and Forecasts, 2019 -
2027
14.1. Overview
14.1.1. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn)
14.2. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
14.2.1. Solutions
14.2.1.1. Cloud
14.2.1.2. On
Premise
14.2.2. Services
14.3. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
14.3.1. Small
and Medium Enterprises
14.3.2. Large
Enterprises
14.4. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
14.4.1. Banking,
Financial Services and Insurance
14.4.2. Retail
and Consumer Goods
14.4.3. Media
and Entertainment
14.4.4. Healthcare
and Pharmaceutical
14.4.5. Automotive
14.4.6. IT and
Telecommunication
14.4.7. Travel
and Hospitality
14.4.8. Education
14.4.9. Others
14.5. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
14.5.1. Web-based
14.5.2. App-based
14.6. Asia
Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Country
14.6.1. China
14.6.1.1. China
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
14.6.1.1.1. Solutions
14.6.1.1.1.1. Cloud
14.6.1.1.1.2. On
Premise
14.6.1.1.2. Services
14.6.1.2. China
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
14.6.1.2.1. Small
and Medium Enterprises
14.6.1.2.2. Large
Enterprises
14.6.1.3. China
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
14.6.1.3.1. Banking,
Financial Services and Insurance
14.6.1.3.2. Retail
and Consumer Goods
14.6.1.3.3. Media
and Entertainment
14.6.1.3.4. Healthcare
and Pharmaceutical
14.6.1.3.5. Automotive
14.6.1.3.6. IT
and Telecommunication
14.6.1.3.7. Travel
and Hospitality
14.6.1.3.8. Education
14.6.1.3.9. Others
14.6.1.4. China
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
14.6.1.4.1. Web-based
14.6.1.4.2. App-based
14.6.2. Japan
14.6.2.1. Japan
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
14.6.2.1.1. Solutions
14.6.2.1.1.1. Cloud
14.6.2.1.1.2. On
Premise
14.6.2.1.2. Services
14.6.2.2. Japan
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By Organization
Size
14.6.2.2.1. Small
and Medium Enterprises
14.6.2.2.2. Large
Enterprises
14.6.2.3. Japan
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
14.6.2.3.1. Banking,
Financial Services and Insurance
14.6.2.3.2. Retail
and Consumer Goods
14.6.2.3.3. Media
and Entertainment
14.6.2.3.4. Healthcare
and Pharmaceutical
14.6.2.3.5. Automotive
14.6.2.3.6. IT
and Telecommunication
14.6.2.3.7. Travel
and Hospitality
14.6.2.3.8. Education
14.6.2.3.9. Others
14.6.2.4. Japan
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
14.6.2.4.1. Web-based
14.6.2.4.2. App-based
14.6.3. India
14.6.3.1. India
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
14.6.3.1.1. Solutions
14.6.3.1.1.1. Cloud
14.6.3.1.1.2. On
Premise
14.6.3.1.2. Services
14.6.3.2. India
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
14.6.3.2.1. Small
and Medium Enterprises
14.6.3.2.2. Large
Enterprises
14.6.3.3. India
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
14.6.3.3.1. Banking,
Financial Services and Insurance
14.6.3.3.2. Retail
and Consumer Goods
14.6.3.3.3. Media
and Entertainment
14.6.3.3.4. Healthcare
and Pharmaceutical
14.6.3.3.5. Automotive
14.6.3.3.6. IT
and Telecommunication
14.6.3.3.7. Travel
and Hospitality
14.6.3.3.8. Education
14.6.3.3.9. Others
14.6.3.4. India
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
14.6.3.4.1. Web-based
14.6.3.4.2. App-based
14.6.4. New
Zealand
14.6.4.1. New
Zealand Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
14.6.4.1.1. Solutions
14.6.4.1.1.1. Cloud
14.6.4.1.1.2. On
Premise
14.6.4.1.2. Services
14.6.4.2. New
Zealand Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
14.6.4.2.1. Small
and Medium Enterprises
14.6.4.2.2. Large
Enterprises
14.6.4.3. New
Zealand Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
14.6.4.3.1. Banking,
Financial Services and Insurance
14.6.4.3.2. Retail
and Consumer Goods
14.6.4.3.3. Media
and Entertainment
14.6.4.3.4. Healthcare
and Pharmaceutical
14.6.4.3.5. Automotive
14.6.4.3.6. IT
and Telecommunication
14.6.4.3.7. Travel
and Hospitality
14.6.4.3.8. Education
14.6.4.3.9. Others
14.6.4.4. New
Zealand Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
14.6.4.4.1. Web-based
14.6.4.4.2. App-based
14.6.5. Australia
14.6.5.1. Australia
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
14.6.5.1.1. Solutions
14.6.5.1.1.1. Cloud
14.6.5.1.1.2. On
Premise
14.6.5.1.2. Services
14.6.5.2. Australia
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
14.6.5.2.1. Small
and Medium Enterprises
14.6.5.2.2. Large
Enterprises
14.6.5.3. Australia
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
14.6.5.3.1. Banking,
Financial Services and Insurance
14.6.5.3.2. Retail
and Consumer Goods
14.6.5.3.3. Media
and Entertainment
14.6.5.3.4. Healthcare
and Pharmaceutical
14.6.5.3.5. Automotive
14.6.5.3.6. IT
and Telecommunication
14.6.5.3.7. Travel
and Hospitality
14.6.5.3.8. Education
14.6.5.3.9. Others
14.6.5.4. Australia
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
14.6.5.4.1. Web-based
14.6.5.4.2. App-based
14.6.6. South
Korea
14.6.6.1. South
Korea Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Offering
14.6.6.1.1. Solutions
14.6.6.1.1.1. Cloud
14.6.6.1.1.2. On
Premise
14.6.6.1.2. Services
14.6.6.2. South
Korea Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
14.6.6.2.1. Small
and Medium Enterprises
14.6.6.2.2. Large
Enterprises
14.6.6.3. South
Korea Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By End-User
14.6.6.3.1. Banking,
Financial Services and Insurance
14.6.6.3.2. Retail
and Consumer Goods
14.6.6.3.3. Media
and Entertainment
14.6.6.3.4. Healthcare
and Pharmaceutical
14.6.6.3.5. Automotive
14.6.6.3.6. IT
and Telecommunication
14.6.6.3.7. Travel
and Hospitality
14.6.6.3.8. Education
14.6.6.3.9. Others
14.6.6.4. South
Korea Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Platform
14.6.6.4.1. Web-based
14.6.6.4.2. App-based
14.6.7. Southeast
Asia
14.6.7.1. Southeast
Asia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Offering
14.6.7.1.1. Solutions
14.6.7.1.1.1. Cloud
14.6.7.1.1.2. On
Premise
14.6.7.1.2. Services
14.6.7.2. Southeast
Asia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
14.6.7.2.1. Small
and Medium Enterprises
14.6.7.2.2. Large
Enterprises
14.6.7.3. Southeast
Asia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By End-User
14.6.7.3.1. Banking,
Financial Services and Insurance
14.6.7.3.2. Retail
and Consumer Goods
14.6.7.3.3. Media
and Entertainment
14.6.7.3.4. Healthcare
and Pharmaceutical
14.6.7.3.5. Automotive
14.6.7.3.6. IT
and Telecommunication
14.6.7.3.7. Travel
and Hospitality
14.6.7.3.8. Education
14.6.7.3.9. Others
14.6.7.4. Southeast
Asia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Platform
14.6.7.4.1. Web-based
14.6.7.4.2. App-based
14.6.7.5. Southeast
Asia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Country
14.6.7.5.1. Indonesia
14.6.7.5.2. Thailand
14.6.7.5.3. Malaysia
14.6.7.5.4. Singapore
14.6.7.5.5. Rest
of Southeast Asia
14.6.8. Rest of
Asia Pacific
14.6.8.1. Rest
of Asia Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
14.6.8.1.1. Solutions
14.6.8.1.1.1. Cloud
14.6.8.1.1.2. On
Premise
14.6.8.1.2. Services
14.6.8.2. Rest
of Asia Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
14.6.8.2.1. Small
and Medium Enterprises
14.6.8.2.2. Large
Enterprises
14.6.8.3. Rest
of Asia Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
14.6.8.3.1. Banking,
Financial Services and Insurance
14.6.8.3.2. Retail
and Consumer Goods
14.6.8.3.3. Media
and Entertainment
14.6.8.3.4. Healthcare
and Pharmaceutical
14.6.8.3.5. Automotive
14.6.8.3.6. IT
and Telecommunication
14.6.8.3.7. Travel
and Hospitality
14.6.8.3.8. Education
14.6.8.3.9. Others
14.6.8.4. Rest
of Asia Pacific Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
14.6.8.4.1. Web-based
14.6.8.4.2. App-based
14.7. Key
Segment for Channeling Investments
14.7.1. By
Country
14.7.2. By
Offering
14.7.3. By
Organization Size
14.7.4. By
End-User
14.7.5. By
Platform
15. Middle
East and Africa Customer Journey Mapping Software Market Analysis and
Forecasts, 2019 - 2027
15.1. Overview
15.1.1. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn)
15.2. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
15.2.1. Solutions
15.2.1.1. Cloud
15.2.1.2. On
Premise
15.2.2. Services
15.3. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
15.3.1. Small
and Medium Enterprises
15.3.2. Large
Enterprises
15.4. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
15.4.1. Banking,
Financial Services and Insurance
15.4.2. Retail
and Consumer Goods
15.4.3. Media
and Entertainment
15.4.4. Healthcare
and Pharmaceutical
15.4.5. Automotive
15.4.6. IT and
Telecommunication
15.4.7. Travel
and Hospitality
15.4.8. Education
15.4.9. Others
15.5. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
15.5.1. Web-based
15.5.2. App-based
15.6. Middle
East and Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Country
15.6.1. Saudi
Arabia
15.6.1.1. Saudi
Arabia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Offering
15.6.1.1.1. Solutions
15.6.1.1.1.1. Cloud
15.6.1.1.1.2. On
Premise
15.6.1.1.2. Services
15.6.1.2. Saudi
Arabia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
15.6.1.2.1. Small
and Medium Enterprises
15.6.1.2.2. Large
Enterprises
15.6.1.3. Saudi
Arabia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By End-User
15.6.1.3.1. Banking,
Financial Services and Insurance
15.6.1.3.2. Retail
and Consumer Goods
15.6.1.3.3. Media
and Entertainment
15.6.1.3.4. Healthcare
and Pharmaceutical
15.6.1.3.5. Automotive
15.6.1.3.6. IT
and Telecommunication
15.6.1.3.7. Travel
and Hospitality
15.6.1.3.8. Education
15.6.1.3.9. Others
15.6.1.4. Saudi
Arabia Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Platform
15.6.1.4.1. Web-based
15.6.1.4.2. App-based
15.6.2. UAE
15.6.2.1. UAE
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
15.6.2.1.1. Solutions
15.6.2.1.1.1. Cloud
15.6.2.1.1.2. On
Premise
15.6.2.1.2. Services
15.6.2.2. UAE
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
15.6.2.2.1. Small
and Medium Enterprises
15.6.2.2.2. Large
Enterprises
15.6.2.3. UAE
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
15.6.2.3.1. Banking,
Financial Services and Insurance
15.6.2.3.2. Retail
and Consumer Goods
15.6.2.3.3. Media
and Entertainment
15.6.2.3.4. Healthcare
and Pharmaceutical
15.6.2.3.5. Automotive
15.6.2.3.6. IT
and Telecommunication
15.6.2.3.7. Travel
and Hospitality
15.6.2.3.8. Education
15.6.2.3.9. Others
15.6.2.4. UAE
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
15.6.2.4.1. Web-based
15.6.2.4.2. App-based
15.6.3. Egypt
15.6.3.1. Egypt
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
15.6.3.1.1. Solutions
15.6.3.1.1.1. Cloud
15.6.3.1.1.2. On
Premise
15.6.3.1.2. Services
15.6.3.2. Egypt
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
15.6.3.2.1. Small
and Medium Enterprises
15.6.3.2.2. Large
Enterprises
15.6.3.3. Egypt
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
15.6.3.3.1. Banking,
Financial Services and Insurance
15.6.3.3.2. Retail
and Consumer Goods
15.6.3.3.3. Media
and Entertainment
15.6.3.3.4. Healthcare
and Pharmaceutical
15.6.3.3.5. Automotive
15.6.3.3.6. IT
and Telecommunication
15.6.3.3.7. Travel
and Hospitality
15.6.3.3.8. Education
15.6.3.3.9. Others
15.6.3.4. Egypt
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
15.6.3.4.1. Web-based
15.6.3.4.2. App-based
15.6.4. Kuwait
15.6.4.1. Kuwait
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
15.6.4.1.1. Solutions
15.6.4.1.1.1. Cloud
15.6.4.1.1.2. On
Premise
15.6.4.1.2. Services
15.6.4.2. Kuwait
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
15.6.4.2.1. Small
and Medium Enterprises
15.6.4.2.2. Large
Enterprises
15.6.4.3. Kuwait
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
15.6.4.3.1. Banking,
Financial Services and Insurance
15.6.4.3.2. Retail
and Consumer Goods
15.6.4.3.3. Media
and Entertainment
15.6.4.3.4. Healthcare
and Pharmaceutical
15.6.4.3.5. Automotive
15.6.4.3.6. IT
and Telecommunication
15.6.4.3.7. Travel
and Hospitality
15.6.4.3.8. Education
15.6.4.3.9. Others
15.6.4.4. Kuwait
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
15.6.4.4.1. Web-based
15.6.4.4.2. App-based
15.6.5. South
Africa
15.6.5.1. South
Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Offering
15.6.5.1.1. Solutions
15.6.5.1.1.1. Cloud
15.6.5.1.1.2. On
Premise
15.6.5.1.2. Services
15.6.5.2. South
Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
15.6.5.2.1. Small
and Medium Enterprises
15.6.5.2.2. Large
Enterprises
15.6.5.3. South
Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By End-User
15.6.5.3.1. Banking,
Financial Services and Insurance
15.6.5.3.2. Retail
and Consumer Goods
15.6.5.3.3. Media
and Entertainment
15.6.5.3.4. Healthcare
and Pharmaceutical
15.6.5.3.5. Automotive
15.6.5.3.6. IT
and Telecommunication
15.6.5.3.7. Travel
and Hospitality
15.6.5.3.8. Education
15.6.5.3.9. Others
15.6.5.4. South
Africa Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Platform
15.6.5.4.1. Web-based
15.6.5.4.2. App-based
15.6.6. Rest of
Middle East & Africa
15.6.6.1. Rest
of Middle East & Africa Customer Journey Mapping Software Market Revenue
(US$ Mn) and Forecasts, By Offering
15.6.6.1.1. Solutions
15.6.6.1.1.1. Cloud
15.6.6.1.1.2. On
Premise
15.6.6.1.2. Services
15.6.6.2. Rest
of Middle East & Africa Customer Journey Mapping Software Market Revenue
(US$ Mn) and Forecasts, By Organization Size
15.6.6.2.1. Small
and Medium Enterprises
15.6.6.2.2. Large
Enterprises
15.6.6.3. Rest
of Middle East & Africa Customer Journey Mapping Software Market Revenue
(US$ Mn) and Forecasts, By End-User
15.6.6.3.1. Banking,
Financial Services and Insurance
15.6.6.3.2. Retail
and Consumer Goods
15.6.6.3.3. Media
and Entertainment
15.6.6.3.4. Healthcare
and Pharmaceutical
15.6.6.3.5. Automotive
15.6.6.3.6. IT
and Telecommunication
15.6.6.3.7. Travel
and Hospitality
15.6.6.3.8. Education
15.6.6.3.9. Others
15.6.6.4. Rest
of Middle East & Africa Customer Journey Mapping Software Market Revenue
(US$ Mn) and Forecasts, By Platform
15.6.6.4.1. Web-based
15.6.6.4.2. App-based
15.7. Key
Segment for Channeling Investments
15.7.1. By
Country
15.7.2. By
Offering
15.7.3. By
Organization Size
15.7.4. By
End-User
15.7.5. By
Platform
16. Latin
America Customer Journey Mapping Software Market Analysis and Forecasts, 2019 -
2027
16.1. Overview
16.1.1. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn)
16.2. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
16.2.1. Solutions
16.2.1.1. Cloud
16.2.1.2. On
Premise
16.2.2. Services
16.3. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts,
By Organization Size
16.3.1. Small
and Medium Enterprises
16.3.2. Large
Enterprises
16.4. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
16.4.1. Banking,
Financial Services and Insurance
16.4.2. Retail
and Consumer Goods
16.4.3. Media
and Entertainment
16.4.4. Healthcare
and Pharmaceutical
16.4.5. Automotive
16.4.6. IT and
Telecommunication
16.4.7. Travel
and Hospitality
16.4.8. Education
16.4.9. Others
16.5. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
16.5.1. Web-based
16.5.2. App-based
16.6. Latin
America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Country
16.6.1. Brazil
16.6.1.1. Brazil
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
16.6.1.1.1. Solutions
16.6.1.1.1.1. Cloud
16.6.1.1.1.2. On
Premise
16.6.1.1.2. Services
16.6.1.2. Brazil
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
16.6.1.2.1. Small
and Medium Enterprises
16.6.1.2.2. Large
Enterprises
16.6.1.3. Brazil
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
16.6.1.3.1. Banking,
Financial Services and Insurance
16.6.1.3.2. Retail
and Consumer Goods
16.6.1.3.3. Media
and Entertainment
16.6.1.3.4. Healthcare
and Pharmaceutical
16.6.1.3.5. Automotive
16.6.1.3.6. IT
and Telecommunication
16.6.1.3.7. Travel
and Hospitality
16.6.1.3.8. Education
16.6.1.3.9. Others
16.6.1.4. Brazil
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
16.6.1.4.1. Web-based
16.6.1.4.2. App-based
16.6.2. Argentina
16.6.2.1. Argentina
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Offering
16.6.2.1.1. Solutions
16.6.2.1.1.1. Cloud
16.6.2.1.1.2. On
Premise
16.6.2.1.2. Services
16.6.2.2. Argentina
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Organization Size
16.6.2.2.1. Small
and Medium Enterprises
16.6.2.2.2. Large
Enterprises
16.6.2.3. Argentina
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
End-User
16.6.2.3.1. Banking,
Financial Services and Insurance
16.6.2.3.2. Retail
and Consumer Goods
16.6.2.3.3. Media
and Entertainment
16.6.2.3.4. Healthcare
and Pharmaceutical
16.6.2.3.5. Automotive
16.6.2.3.6. IT
and Telecommunication
16.6.2.3.7. Travel
and Hospitality
16.6.2.3.8. Education
16.6.2.3.9. Others
16.6.2.4. Argentina
Customer Journey Mapping Software Market Revenue (US$ Mn) and Forecasts, By
Platform
16.6.2.4.1. Web-based
16.6.2.4.2. App-based
16.6.3. Rest of
Latin America
16.6.3.1. Rest
of Latin America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Offering
16.6.3.1.1. Solutions
16.6.3.1.1.1. Cloud
16.6.3.1.1.2. On
Premise
16.6.3.1.2. Services
16.6.3.2. Rest
of Latin America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Organization Size
16.6.3.2.1. Small
and Medium Enterprises
16.6.3.2.2. Large
Enterprises
16.6.3.3. Rest
of Latin America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By End-User
16.6.3.3.1. Banking,
Financial Services and Insurance
16.6.3.3.2. Retail
and Consumer Goods
16.6.3.3.3. Media
and Entertainment
16.6.3.3.4. Healthcare
and Pharmaceutical
16.6.3.3.5. Automotive
16.6.3.3.6. IT
and Telecommunication
16.6.3.3.7. Travel
and Hospitality
16.6.3.3.8. Education
16.6.3.3.9. Others
16.6.3.4. Rest
of Latin America Customer Journey Mapping Software Market Revenue (US$ Mn) and
Forecasts, By Platform
16.6.3.4.1. Web-based
16.6.3.4.2. App-based
16.7. Key
Segment for Channeling Investments
16.7.1. By
Country
16.7.2. By
Offering
16.7.3. By
Organization Size
16.7.4. By
End-User
16.7.5. By
Platform
17. Competitive
Benchmarking
17.1. Market
Share Analysis, 2018
17.2. Global
Presence and Growth Strategies
17.2.1. Mergers
and Acquisitions
17.2.2. Product
Launches
17.2.3. Investments
Trends
17.2.4. R&D
Initiatives
18. Player Profiles
18.1. Acquia
Inc.
18.1.1. Company
Details
18.1.2. Company
Overview
18.1.3. Product
Offerings
18.1.4. Key
Developments
18.1.5. Financial
Analysis
18.1.6. SWOT
Analysis
18.1.7. Business
Strategies
18.2. Adobe
18.2.1. Company
Details
18.2.2. Company
Overview
18.2.3. Product
Offerings
18.2.4. Key
Developments
18.2.5. Financial
Analysis
18.2.6. SWOT
Analysis
18.2.7. Business
Strategies
18.3. CEMantica
18.3.1. Company
Details
18.3.2. Company
Overview
18.3.3. Product
Offerings
18.3.4. Key
Developments
18.3.5. Financial
Analysis
18.3.6. SWOT
Analysis
18.3.7. Business
Strategies
18.4. Genpact (Tandemseven)
18.4.1. Company
Details
18.4.2. Company
Overview
18.4.3. Product
Offerings
18.4.4. Key
Developments
18.4.5. Financial
Analysis
18.4.6. SWOT
Analysis
18.4.7. Business
Strategies
18.5. Smaply
18.5.1. Company
Details
18.5.2. Company
Overview
18.5.3. Product
Offerings
18.5.4. Key
Developments
18.5.5. Financial
Analysis
18.5.6. SWOT
Analysis
18.5.7. Business
Strategies
18.6. UXPressia
18.6.1. Company
Details
18.6.2. Company
Overview
18.6.3. Product
Offerings
18.6.4. Key
Developments
18.6.5. Financial
Analysis
18.6.6. SWOT
Analysis
18.6.7. Business
Strategies
18.7. WebEngage
18.7.1. Company
Details
18.7.2. Company
Overview
18.7.3. Product
Offerings
18.7.4. Key
Developments
18.7.5. Financial
Analysis
18.7.6. SWOT
Analysis
18.7.7. Business
Strategies
18.8. Other
Market Participants
19. Key
Findings
Note: This ToC is tentative and can
be changed according to the research study conducted during the course of
report completion.
At Absolute Markets Insights, we are engaged in building both global as well as country specific reports. As a result, the approach taken for deriving the estimation and forecast for a specific country is a bit unique and different in comparison to the global research studies. In this case, we not only study the concerned market factors & trends prevailing in a particular country (from secondary research) but we also tend to calculate the actual market size & forecast from the revenue generated from the market participants involved in manufacturing or distributing the any concerned product. These companies can also be service providers. For analyzing any country specifically, we do consider the growth factors prevailing under the states/cities/county for the same. For instance, if we are analyzing an industry specific to United States, we primarily need to study about the states present under the same(where the product/service has the highest growth). Similar analysis will be followed by other countries. Our scope of the report changes with different markets.
Our research study is mainly implement through a mix of both secondary and primary research. Various sources such as industry magazines, trade journals, and government websites and trade associations are reviewed for gathering precise data. Primary interviews are conducted to validate the market size derived from secondary research. Industry experts, major manufacturers and distributors are contacted for further validation purpose on the current market penetration and growth trends.
Prominent participants in our primary research process include:
- Key Opinion Leaders namely the CEOs, CSOs, VPs, purchasing managers, amongst others
- Research and development participants, distributors/suppliers and subject matter experts
Secondary Research includes data extracted from paid data sources:
- Reuters
- Factiva
- Bloomberg
- One Source
- Hoovers
Research Methodology
Key Inclusions
