Global Conversation Intelligence Software Market By Deployment Mode (Cloud Based, On-Premise); By End-Users (Small and Medium Sized Enterprises, Large Enterprises); By Vertical (IT and Telecommunications, Retail, Banking, Financial Services, and Insurance (BFSI), Real Estate, Others (Government, Education Etc.)); By Region (U.S., Canada, Mexico, Rest of North America, France, The UK, Spain, Germany, Italy, Nordic Countries, Benelux Union, Rest of Europe, China, Japan, India, New Zealand, Australia, South Korea, Southeast Asia, Rest of Asia Pacific, Saudi Arabia, UAE, Egypt, Kuwait, South Africa, Rest of Middle East & Africa, Brazil, Argentina, Rest of Latin America) – Global Insights, Growth, Size, Comparative Analysis, Trends and Forecast, 2019 – 2027
Industry Trends
Conversation intelligence (CI) software is a tool which uses various modes of communications such as messaging apps, speech based assistants, and chatbots to automate communication processes, and thereby establish personalized customer experiences. In organizationsz, the software helps sales representatives to access direction and outcome of a conversation with their clients by accessing the call recordings, call scoring, and call transcriptions. It enables agents to efficiently address customers’ concern and helps them to qualify for the leads more purposefully. Integration of speech recognition and natural language processing (NLP) techniques in the software enables productive communication with the customers. As opposed to manual interactions methods, conversation intelligence software reduces the time taken to revert on customer queries, eliminate manual errors thereby increasing the effectiveness of services offered. Hence the rising need to adopt a technologically advanced communication tool is driving the conversation intelligence software market growth. However, the solutions lacks compatibility to effectively understand complex communications, thus leading to inefficient resolution of consumer’s concerns. The same is restraining the market growth.
Conversation intelligence software are being rapidly adopted by various industries including IT and telecommunication, retail, banking, financial services and insurance (BFSI) and real estate amongst others. BFSI accounts for largest market share, owing to generation of huge amount of conversational data. Moreover, growing FinTech adoption in this sector has supplemented the growth of conversation intelligence software market. BFSI industry has largely focused on automation in their operations and enriching consumers’ experience through adoption of conversation intelligence software.
The growing deployment of this software in the sector has significantly reduced the turn-around-time in responding to customer’s queries as compared to traditional methods.
Conversation intelligence software helps in reducing the sales cycles which has resulted in higher revenue generation. There has been huge increase in generation of conversational data across large enterprises as multiple media are being adopted to facilitate conversations. Adequate analysis of huge amount of conversation data, helps enterprises in understanding their customer needs and their purchasing behavior in a more elaborative manner, thereby assisting in improved decision making. Technologies such as artificial intelligence (AI) and machine learning are being widely adopted across industries. A further advancement in AI technology has resulted in increasing the efficiency of this software tool. Hence, the growing adoption of integrated solution by large enterprises for their marketing & sales operation and facilitating training activities, is influencing the conversation intelligence software market growth.
Consumers are predominantly preferring social media platform to obtain timely customer services. Challenges regarding effective implementation of conversation intelligence software, with respect to incorporation of contexts, development of a coherent bot personality and formulation of generic response is restricting the market growth. However, conversation intelligence software market vendors are working towards seamless integration of sentiment and context analysis for NLP and machine learning engines, to significantly address the issue. Owing to the growing focus on real-time and effective customer services across sectors, the demand for conversation intelligence is expected to be on the rise, largely supplemented by BFSI, e-commerce and IT & communication industries.
North America accounts for major share in the conversation intelligence software market owing to considerable presence of large enterprises and artificial intelligence service providers in the region. The region is expected to continue its dominance during forecast period. Asia Pacific is expected to grow at the highest CAGR during this period owing to rapidly growing banking, financial services and insurance market in the region. Moreover, the region is witnessing high investment in artificial intelligence technology from countries such as China, Japan and India.
The global conversation intelligence software market revenue stood at US$ 16,010.44 Million in 2018 and is expected to grow at a CAGR of 7.8% during the forecast period of 2019 - 2027. The study analyzes the market in terms of revenue across all the major markets.
Global Conversation Intelligence Software Market Revenue (US$ Million), 2015 – 2027
Competitive Landscape
The report provides both, qualitative and quantitative research of global conversation intelligence software market, as well as provides worthy insights into the rational scenario and favored development methods adopted by key contenders. The report also offers extensive research on the key players in global conversation intelligence software market and detailed insights on the competitiveness of these players. Key business strategies such as mergers and acquisitions (M&A), affiliations, collaborations, and contracts adopted by the major players are also recognized and analyzed in the report. For each company, the report recognizes their headquarters, competitors, product/service type, application and specification, pricing, and gross margin.
The primary market participants in the global conversation intelligence software market include AffectLayer, Inc., Avaamo, Avoma, Inc., CallRailInc, Cogito Corporation, ExecVisionInc., Gong.io, Invoca, KreatoSoftware Inc., NetcoreSolutions, Omilia-Conversational Intelligence, Refract Software Ltd, RingDNA, SalesLoft, Inc, SAP Conversational AI, Tethr and Zendesk among others.
Conversation Intelligence Software Market
- By Deployment Mode
- Cloud Based
- On-Premise
- By End-users
- Small and Medium Sized Enterprises
- Large Enterprises
- By Vertical
- IT & Telecommunications
- Retail
- Banking, Financial Services and Insurance (BFSI)
- Real Estate
- Others (Government, Education Etc.)
- By Region
- North America
- U.S.
- Canada
- Mexico
- Rest of North America
- Europe
- France
- The UK
- Spain
- Germany
- Italy
- Nordic Countries
- Denmark
- Finland
- Iceland
- Sweden
- Norway
- Benelux Union
- Belgium
- The Netherlands
- Luxembourg
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- New Zealand
- Australia
- South Korea
- Southeast Asia
- Indonesia
- Thailand
- Malaysia
- Singapore
- Rest of Southeast Asia
- Rest of Asia Pacific
- Middle East & Africa
- Saudi Arabia
- UAE
- Egypt
- Kuwait
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Argentina
- Rest of Latin America
- North America
1. Market Scope
1.1. Market
Segmentation
1.2. Years
Considered
1.2.1. Historic
Years: 2013 - 2017
1.2.2. Base
Year: 2018
1.2.3. Forecast
Years: 2019 – 2027
2. Key Target Audiences
3. Research Methodology
3.1. Primary
Research
3.1.1. Research
Questionnaire
3.1.2. Global
Percentage Breakdown
3.1.3. Primary
Interviews: Key Opinion Leaders (KOLs)
3.2. Secondary
Research
3.2.1. Paid
Databases
3.2.2. Secondary
Sources
3.3. Market
Size Estimates
3.3.1. Top-Down
Approach
3.3.2. Bottom-Up
Approach
3.4. Data
Triangulation Methodology
3.5. Research
Assumptions
4. Recommendations and Insights from AMI’s Perspective**
5. Holistic Overview of Conversation Intelligence Software
Market
6. Market Synopsis:
Conversation Intelligence Software Market
7. Conversation Intelligence Software Market Analysis:
Qualitative Perspective
7.1. Introduction
7.1.1. Product
Definition
7.1.2. Industry
Development
7.2. Market
Dynamics
7.2.1. Drivers
7.2.2. Restraints
7.2.3. Opportunities
7.2.4. Challenges
7.3. Trends in
Conversation Intelligence Software Market
7.4. Market
Determinants Radar Chart
7.5. Macro-Economic
and Micro-Economic Indicators: Conversation Intelligence Software Market
7.6. Industry
Gross Margin Overview
7.7. Porter’s
Five Force Analysis
8. Global Conversation Intelligence Software Market Analysis and
Forecasts, 2019 – 2027
8.1. Overview
8.1.1. Global
Conversation Intelligence Software Market Revenue (US$ Mn)
8.2. Global
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
Deployment Mode
8.2.1. Cloud
Based
8.2.1.1. Definition
8.2.1.2. Market Penetration, 2018
8.2.1.3. Market Estimation, 2013 – 2018
8.2.1.4. Market Forecast, 2019 – 2027
8.2.1.5. Compound Annual Growth Rate (CAGR)
8.2.1.6. Regional Bifurcation
8.2.1.6.1. North America
8.2.1.6.1.1.Market
Estimation, 2013 – 2018
8.2.1.6.1.2.Market
Forecast, 2019 – 2027
8.2.1.6.2. Europe
8.2.1.6.2.1.Market
Estimation, 2013 – 2018
8.2.1.6.2.2.Market
Forecast, 2019 – 2027
8.2.1.6.3. Asia Pacific
8.2.1.6.3.1.Market
Estimation, 2013 – 2018
8.2.1.6.3.2.Market
Forecast, 2019 – 2027
8.2.1.6.4. Middle East and Africa
8.2.1.6.4.1.Market
Estimation, 2013 – 2018
8.2.1.6.4.2.Market
Forecast, 2019 – 2027
8.2.1.6.5. Latin America
8.2.1.6.5.1.Market
Estimation, 2013 – 2018
8.2.1.6.5.2.Market
Forecast, 2019 – 2027
8.2.2. On-Premise
8.2.2.1. Definition
8.2.2.2. Market Penetration, 2018
8.2.2.3. Market Estimation, 2013 – 2018
8.2.2.4. Market Forecast, 2019 – 2027
8.2.2.5. Compound Annual Growth Rate (CAGR)
8.2.2.6. Regional Bifurcation
8.2.2.6.1. North America
8.2.2.6.1.1.Market
Estimation, 2013 – 2018
8.2.2.6.1.2.Market
Forecast, 2019 – 2027
8.2.2.6.2. Europe
8.2.2.6.2.1.Market
Estimation, 2013 – 2018
8.2.2.6.2.2.Market
Forecast, 2019 – 2027
8.2.2.6.3. Asia Pacific
8.2.2.6.3.1.Market
Estimation, 2013 – 2018
8.2.2.6.3.2.Market
Forecast, 2019 – 2027
8.2.2.6.4. Middle East and Africa
8.2.2.6.4.1.Market
Estimation, 2013 – 2018
8.2.2.6.4.2.Market
Forecast, 2019 – 2027
8.2.2.6.5. Latin America
8.2.2.6.5.1.Market
Estimation, 2013 – 2018
8.2.2.6.5.2.Market
Forecast, 2019 – 2027
8.3. Key
Segment for Channeling Investments
8.3.1. By
Deployment Mode
9. Global Conversation Intelligence Software Market Analysis and
Forecasts, 2019 – 2027
9.1. Overview
9.2. Global
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
End Users
9.2.1. Small
and Medium Sized Enterprises
9.2.1.1. Definition
9.2.1.2. Market Penetration, 2018
9.2.1.3. Market Estimation, 2013 – 2018
9.2.1.4. Market Forecast, 2019 – 2027
9.2.1.5. Compound Annual Growth Rate (CAGR)
9.2.1.6. Regional Bifurcation
9.2.1.6.1. North America
9.2.1.6.1.1.Market
Estimation, 2013 – 2018
9.2.1.6.1.2.Market
Forecast, 2019 – 2027
9.2.1.6.2. Europe
9.2.1.6.2.1.Market
Estimation, 2013 – 2018
9.2.1.6.2.2.Market
Forecast, 2019 – 2027
9.2.1.6.3. Asia Pacific
9.2.1.6.3.1.Market
Estimation, 2013 – 2018
9.2.1.6.3.2.Market
Forecast, 2019 – 2027
9.2.1.6.4. Middle East and Africa
9.2.1.6.4.1.Market
Estimation, 2013 – 2018
9.2.1.6.4.2.Market
Forecast, 2019 – 2027
9.2.1.6.5. Latin America
9.2.1.6.5.1.Market
Estimation, 2013 – 2018
9.2.1.6.5.2.Market
Forecast, 2019 – 2027
9.2.2. Large
Enterprises
9.2.2.1. Definition
9.2.2.2. Market Penetration, 2018
9.2.2.3. Market Estimation, 2013 – 2018
9.2.2.4. Market Forecast, 2019 – 2027
9.2.2.5. Compound Annual Growth Rate (CAGR)
9.2.2.6. Regional Bifurcation
9.2.2.6.1. North America
9.2.2.6.1.1.Market
Estimation, 2013 – 2018
9.2.2.6.1.2.Market
Forecast, 2019 – 2027
9.2.2.6.2. Europe
9.2.2.6.2.1.Market
Estimation, 2013 – 2018
9.2.2.6.2.2.Market
Forecast, 2019 – 2027
9.2.2.6.3. Asia Pacific
9.2.2.6.3.1.Market
Estimation, 2013 – 2018
9.2.2.6.3.2.Market
Forecast, 2019 – 2027
9.2.2.6.4. Middle East and Africa
9.2.2.6.4.1.Market
Estimation, 2013 – 2018
9.2.2.6.4.2.Market
Forecast, 2019 – 2027
9.2.2.6.5. Latin America
9.2.2.6.5.1.Market
Estimation, 2013 – 2018
9.2.2.6.5.2.Market
Forecast, 2019 – 2027
9.3. Key
Segment for Channeling Investments
9.3.1. By End
Users
10. Global Conversation Intelligence Software Market Analysis and
Forecasts, 2019 – 2027
10.1. Overview
10.2. Global
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
Vertical
10.2.1. IT
& Telecommunications
10.2.1.1. Definition
10.2.1.2. Market Penetration, 2018
10.2.1.3. Market Estimation, 2013 – 2018
10.2.1.4. Market Forecast, 2019 – 2027
10.2.1.5. Compound Annual Growth Rate (CAGR)
10.2.1.6. Regional Bifurcation
10.2.1.6.1. North America
10.2.1.6.1.1.Market
Estimation, 2013 – 2018
10.2.1.6.1.2.Market
Forecast, 2019 – 2027
10.2.1.6.2. Europe
10.2.1.6.2.1.Market
Estimation, 2013 – 2018
10.2.1.6.2.2.Market
Forecast, 2019 – 2027
10.2.1.6.3. Asia Pacific
10.2.1.6.3.1.Market
Estimation, 2013 – 2018
10.2.1.6.3.2.Market
Forecast, 2019 – 2027
10.2.1.6.4. Middle East and Africa
10.2.1.6.4.1.Market
Estimation, 2013 – 2018
10.2.1.6.4.2.Market
Forecast, 2019 – 2027
10.2.1.6.5. Latin America
10.2.1.6.5.1.Market
Estimation, 2013 – 2018
10.2.1.6.5.2.Market
Forecast, 2019 – 2027
10.2.2. Retail
10.2.2.1. Definition
10.2.2.2. Market Penetration, 2018
10.2.2.3. Market Estimation, 2013 – 2018
10.2.2.4. Market Forecast, 2019 – 2027
10.2.2.5. Compound Annual Growth Rate (CAGR)
10.2.2.6. Regional Bifurcation
10.2.2.6.1. North America
10.2.2.6.1.1.Market
Estimation, 2013 – 2018
10.2.2.6.1.2.Market
Forecast, 2019 – 2027
10.2.2.6.2. Europe
10.2.2.6.2.1.Market
Estimation, 2013 – 2018
10.2.2.6.2.2.Market
Forecast, 2019 – 2027
10.2.2.6.3. Asia Pacific
10.2.2.6.3.1.Market
Estimation, 2013 – 2018
10.2.2.6.3.2.Market
Forecast, 2019 – 2027
10.2.2.6.4. Middle East and Africa
10.2.2.6.4.1.Market
Estimation, 2013 – 2018
10.2.2.6.4.2.Market
Forecast, 2019 – 2027
10.2.2.6.5. Latin America
10.2.2.6.5.1.Market
Estimation, 2013 – 2018
10.2.2.6.5.2.Market
Forecast, 2019 – 2027
10.2.3. Banking,
Financial Services and Insurance (BFSI)
10.2.3.1. Definition
10.2.3.2. Market Penetration, 2018
10.2.3.3. Market Estimation, 2013 – 2018
10.2.3.4. Market Forecast, 2019 – 2027
10.2.3.5. Compound Annual Growth Rate (CAGR)
10.2.3.6. Regional Bifurcation
10.2.3.6.1. North America
10.2.3.6.1.1.Market
Estimation, 2013 – 2018
10.2.3.6.1.2.Market
Forecast, 2019 – 2027
10.2.3.6.2. Europe
10.2.3.6.2.1.Market
Estimation, 2013 – 2018
10.2.3.6.2.2.Market
Forecast, 2019 – 2027
10.2.3.6.3. Asia Pacific
10.2.3.6.3.1.Market
Estimation, 2013 – 2018
10.2.3.6.3.2.Market
Forecast, 2019 – 2027
10.2.3.6.4. Middle East and Africa
10.2.3.6.4.1.Market
Estimation, 2013 – 2018
10.2.3.6.4.2.Market
Forecast, 2019 – 2027
10.2.3.6.5. Latin America
10.2.3.6.5.1.Market
Estimation, 2013 – 2018
10.2.3.6.5.2.Market
Forecast, 2019 – 2027
10.2.4. Real
Estate
10.2.4.1. Definition
10.2.4.2. Market Penetration, 2018
10.2.4.3. Market Estimation, 2013 – 2018
10.2.4.4. Market Forecast, 2019 – 2027
10.2.4.5. Compound Annual Growth Rate (CAGR)
10.2.4.6. Regional Bifurcation
10.2.4.6.1. North America
10.2.4.6.1.1.Market
Estimation, 2013 – 2018
10.2.4.6.1.2.Market
Forecast, 2019 – 2027
10.2.4.6.2. Europe
10.2.4.6.2.1.Market
Estimation, 2013 – 2018
10.2.4.6.2.2.Market
Forecast, 2019 – 2027
10.2.4.6.3. Asia Pacific
10.2.4.6.3.1.Market
Estimation, 2013 – 2018
10.2.4.6.3.2.Market
Forecast, 2019 – 2027
10.2.4.6.4. Middle East and Africa
10.2.4.6.4.1.Market
Estimation, 2013 – 2018
10.2.4.6.4.2.Market
Forecast, 2019 – 2027
10.2.4.6.5. Latin America
10.2.4.6.5.1.Market
Estimation, 2013 – 2018
10.2.4.6.5.2.Market
Forecast, 2019 – 2027
10.2.5. Others
(Government, Education Etc.)
10.2.5.1. Definition
10.2.5.2. Market Penetration, 2018
10.2.5.3. Market Estimation, 2013 – 2018
10.2.5.4. Market Forecast, 2019 – 2027
10.2.5.5. Compound Annual Growth Rate (CAGR)
10.2.5.6. Regional Bifurcation
10.2.5.6.1. North America
10.2.5.6.1.1.Market
Estimation, 2013 – 2018
10.2.5.6.1.2.Market
Forecast, 2019 – 2027
10.2.5.6.2. Europe
10.2.5.6.2.1.Market
Estimation, 2013 – 2018
10.2.5.6.2.2.Market
Forecast, 2019 – 2027
10.2.5.6.3. Asia Pacific
10.2.5.6.3.1.Market
Estimation, 2013 – 2018
10.2.5.6.3.2.Market
Forecast, 2019 – 2027
10.2.5.6.4. Middle East and Africa
10.2.5.6.4.1.Market
Estimation, 2013 – 2018
10.2.5.6.4.2.Market
Forecast, 2019 – 2027
10.2.5.6.5. Latin America
10.2.5.6.5.1.Market
Estimation, 2013 – 2018
10.2.5.6.5.2.Market
Forecast, 2019 – 2027
10.3. Key
Segment for Channeling Investments
10.3.1. By
Vertical
11. North America Conversation Intelligence Software Market
Analysis and Forecasts, 2019 - 2027
11.1. Overview
11.1.1. North
America Conversation Intelligence Software Market Revenue (US$ Mn)
11.2. North
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Deployment Mode
11.2.1. Cloud
Based
11.2.2. On-Premise
11.3. North
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By End Users
11.3.1. Small
and Medium Sized Enterprises
11.3.2. Large
Enterprises
11.4. North
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Vertical
11.4.1. IT
& Telecommunications
11.4.2. Retail
11.4.3. Banking,
Financial Services and Insurance (BFSI)
11.4.4. Real
Estate
11.4.5. Others
(Government, Education Etc.)
11.5. North
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Country
11.5.1. U.S
11.5.1.1. U.S Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By Deployment Mode
11.5.1.1.1. Cloud Based
11.5.1.1.2. On-Premise
11.5.1.2. U.S Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By End Users
11.5.1.2.1. Small and Medium Sized Enterprises
11.5.1.2.2. Large Enterprises
11.5.1.3. U.S Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By Vertical
11.5.1.3.1. IT & Telecommunications
11.5.1.3.2. Retail
11.5.1.3.3. Banking, Financial Services and Insurance (BFSI)
11.5.1.3.4. Real Estate
11.5.1.3.5. Others (Government, Education Etc.)
11.5.2. Canada
11.5.2.1. Canada Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
11.5.2.1.1. Cloud Based
11.5.2.1.2. On-Premise
11.5.2.2. Canada Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
11.5.2.2.1. Small and Medium Sized Enterprises
11.5.2.2.2. Large Enterprises
11.5.2.3. Canada Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
11.5.2.3.1. IT & Telecommunications
11.5.2.3.2. Retail
11.5.2.3.3. Banking, Financial Services and Insurance (BFSI)
11.5.2.3.4. Real Estate
11.5.2.3.5. Others (Government, Education Etc.)
11.5.3. Mexico
11.5.3.1. Mexico Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
11.5.3.1.1. Cloud Based
11.5.3.1.2. On-Premise
11.5.3.2. Mexico Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
11.5.3.2.1. Small and Medium Sized Enterprises
11.5.3.2.2. Large Enterprises
11.5.3.3. Mexico Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
11.5.3.3.1. IT & Telecommunications
11.5.3.3.2. Retail
11.5.3.3.3. Banking, Financial Services and Insurance (BFSI)
11.5.3.3.4. Real Estate
11.5.3.3.5. Others (Government, Education Etc.)
11.5.4. Rest of
North America
11.5.4.1. Rest of North America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By Deployment Mode
11.5.4.1.1. Cloud Based
11.5.4.1.2. On-Premise
11.5.4.2. Rest of North America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By End Users
11.5.4.2.1. Small and Medium Sized Enterprises
11.5.4.2.2. Large Enterprises
11.5.4.3. Rest of North America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By Vertical
11.5.4.3.1. IT & Telecommunications
11.5.4.3.2. Retail
11.5.4.3.3. Banking, Financial Services and Insurance (BFSI)
11.5.4.3.4. Real Estate
11.5.4.3.5. Others (Government, Education Etc.)
11.6. Key
Segment for Channeling Investments
11.6.1. By
Country
11.6.2. By
Deployment Mode
11.6.3. By End
Users
11.6.4. By
Vertical
12. Europe Conversation Intelligence Software Market Analysis and
Forecasts, 2019 - 2027
12.1. Overview
12.1.1. Europe
Conversation Intelligence Software Market Revenue (US$ Mn)
12.2. Europe
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
Deployment Mode
12.2.1. Cloud
Based
12.2.2. On-Premise
12.3. Europe Conversation
Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users
12.3.1. Small
and Medium Sized Enterprises
12.3.2. Large
Enterprises
12.4. Europe
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
Vertical
12.4.1. IT
& Telecommunications
12.4.2. Retail
12.4.3. Banking,
Financial Services and Insurance (BFSI)
12.4.4. Real
Estate
12.4.5. Others
(Government, Education Etc.)
12.5. Europe
Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By
Country
12.5.1. France
12.5.1.1. France Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
12.5.1.1.1. Cloud Based
12.5.1.1.2. On-Premise
12.5.1.2. France Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
12.5.1.2.1. Small and Medium Sized Enterprises
12.5.1.2.2. Large Enterprises
12.5.1.3. France Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
12.5.1.3.1. IT & Telecommunications
12.5.1.3.2. Retail
12.5.1.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.1.3.4. Real Estate
12.5.1.3.5. Others (Government, Education Etc.)
12.5.2. The UK
12.5.2.1. The UK Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
12.5.2.1.1. Cloud Based
12.5.2.1.2. On-Premise
12.5.2.2. The UK Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
12.5.2.2.1. Small and Medium Sized Enterprises
12.5.2.2.2. Large Enterprises
12.5.2.3. The UK Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
12.5.2.3.1. IT & Telecommunications
12.5.2.3.2. Retail
12.5.2.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.2.3.4. Real Estate
12.5.2.3.5. Others (Government, Education Etc.)
12.5.3. Spain
12.5.3.1. Spain Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
12.5.3.1.1. Cloud Based
12.5.3.1.2. On-Premise
12.5.3.2. Spain Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
12.5.3.2.1. Small and Medium Sized Enterprises
12.5.3.2.2. Large Enterprises
12.5.3.3. Spain Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
12.5.3.3.1. IT & Telecommunications
12.5.3.3.2. Retail
12.5.3.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.3.3.4. Real Estate
12.5.3.3.5. Others (Government, Education Etc.)
12.5.4. Germany
12.5.4.1. Germany Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
12.5.4.1.1. Cloud Based
12.5.4.1.2. On-Premise
12.5.4.2. Germany Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
12.5.4.2.1. Small and Medium Sized Enterprises
12.5.4.2.2. Large Enterprises
12.5.4.3. Germany Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
12.5.4.3.1. IT & Telecommunications
12.5.4.3.2. Retail
12.5.4.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.4.3.4. Real Estate
12.5.4.3.5. Others (Government, Education Etc.)
12.5.5. Italy
12.5.5.1. Italy Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
12.5.5.1.1. Cloud Based
12.5.5.1.2. On-Premise
12.5.5.2. Italy Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
12.5.5.2.1. Small and Medium Sized Enterprises
12.5.5.2.2. Large Enterprises
12.5.5.3. Italy Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
12.5.5.3.1. IT & Telecommunications
12.5.5.3.2. Retail
12.5.5.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.5.3.4. Real Estate
12.5.5.3.5. Others (Government, Education Etc.)
12.5.6. Nordic
Countries
12.5.6.1. Nordic Countries Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Deployment Mode
12.5.6.1.1. Cloud Based
12.5.6.1.2. On-Premise
12.5.6.2. Nordic Countries Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By End Users
12.5.6.2.1. Small and Medium Sized Enterprises
12.5.6.2.2. Large Enterprises
12.5.6.3. Nordic Countries Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Vertical
12.5.6.3.1. IT & Telecommunications
12.5.6.3.2. Retail
12.5.6.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.6.3.4. Real Estate
12.5.6.3.5. Others (Government, Education Etc.)
12.5.6.4. Nordic Countries Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Country
12.5.6.4.1. Denmark
12.5.6.4.2. Finland
12.5.6.4.3. Iceland
12.5.6.4.4. Sweden
12.5.6.4.5. Norway
12.5.7. Benelux
Union
12.5.7.1. Benelux Union Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Deployment Mode
12.5.7.1.1. Cloud Based
12.5.7.1.2. On-Premise
12.5.7.2. Benelux Union Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By End Users
12.5.7.2.1. Small and Medium Sized Enterprises
12.5.7.2.2. Large Enterprises
12.5.7.3. Benelux Union Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Vertical
12.5.7.3.1. IT & Telecommunications
12.5.7.3.2. Retail
12.5.7.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.7.3.4. Real Estate
12.5.7.3.5. Others (Government, Education Etc.)
12.5.7.4. Benelux Union Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Country
12.5.7.4.1. Belgium
12.5.7.4.2. The Netherlands
12.5.7.4.3. Luxembourg
12.5.8. Rest of
Europe
12.5.8.1. Rest of Europe Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
12.5.8.1.1. Cloud Based
12.5.8.1.2. On-Premise
12.5.8.2. Rest of Europe Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By End Users
12.5.8.2.1. Small and Medium Sized Enterprises
12.5.8.2.2. Large Enterprises
12.5.8.3. Rest of Europe Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Vertical
12.5.8.3.1. IT & Telecommunications
12.5.8.3.2. Retail
12.5.8.3.3. Banking, Financial Services and Insurance (BFSI)
12.5.8.3.4. Real Estate
12.5.8.3.5. Others (Government, Education Etc.)
12.6. Key
Segment for Channeling Investments
12.6.1. By
Country
12.6.2. By Deployment
Mode
12.6.3. By End
Users
12.6.4. By
Vertical
13. Asia Pacific Conversation Intelligence Software Market
Analysis and Forecasts, 2019 - 2027
13.1. Overview
13.1.1. Asia
Pacific Conversation Intelligence Software Market Revenue (US$ Mn)
13.2. Asia
Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Deployment Mode
13.2.1. Cloud
Based
13.2.2. On-Premise
13.3. Asia
Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By End Users
13.3.1. Small
and Medium Sized Enterprises
13.3.2. Large
Enterprises
13.4. Asia
Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Vertical
13.4.1. IT
& Telecommunications
13.4.2. Retail
13.4.3. Banking,
Financial Services and Insurance (BFSI)
13.4.4. Real
Estate
13.4.5. Others
(Government, Education Etc.)
13.5. Asia
Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Country
13.5.1. China
13.5.1.1. China Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
13.5.1.1.1. Cloud Based
13.5.1.1.2. On-Premise
13.5.1.2. China Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
13.5.1.2.1. Small and Medium Sized Enterprises
13.5.1.2.2. Large Enterprises
13.5.1.3. China Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
13.5.1.3.1. IT & Telecommunications
13.5.1.3.2. Retail
13.5.1.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.1.3.4. Real Estate
13.5.1.3.5. Others (Government, Education Etc.)
13.5.2. Japan
13.5.2.1. Japan Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
13.5.2.1.1. Cloud Based
13.5.2.1.2. On-Premise
13.5.2.2. Japan Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
13.5.2.2.1. Small and Medium Sized Enterprises
13.5.2.2.2. Large Enterprises
13.5.2.3. Japan Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
13.5.2.3.1. IT & Telecommunications
13.5.2.3.2. Retail
13.5.2.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.2.3.4. Real Estate
13.5.2.3.5. Others (Government, Education Etc.)
13.5.3. India
13.5.3.1. India Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
13.5.3.1.1. Cloud Based
13.5.3.1.2. On-Premise
13.5.3.2. India Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
13.5.3.2.1. Small and Medium Sized Enterprises
13.5.3.2.2. Large Enterprises
13.5.3.3. India Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
13.5.3.3.1. IT & Telecommunications
13.5.3.3.2. Retail
13.5.3.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.3.3.4. Real Estate
13.5.3.3.5. Others (Government, Education Etc.)
13.5.4. New
Zealand
13.5.4.1. New Zealand Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
13.5.4.1.1. Cloud Based
13.5.4.1.2. On-Premise
13.5.4.2. New Zealand Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
13.5.4.2.1. Small and Medium Sized Enterprises
13.5.4.2.2. Large Enterprises
13.5.4.3. New Zealand Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
13.5.4.3.1. IT & Telecommunications
13.5.4.3.2. Retail
13.5.4.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.4.3.4. Real Estate
13.5.4.3.5. Others (Government, Education Etc.)
13.5.5. Australia
13.5.5.1. Australia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
13.5.5.1.1. Cloud Based
13.5.5.1.2. On-Premise
13.5.5.2. Australia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
13.5.5.2.1. Small and Medium Sized Enterprises
13.5.5.2.2. Large Enterprises
13.5.5.3. Australia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
13.5.5.3.1. IT & Telecommunications
13.5.5.3.2. Retail
13.5.5.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.5.3.4. Real Estate
13.5.5.3.5. Others (Government, Education Etc.)
13.5.6. South
Korea
13.5.6.1. South Korea Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
13.5.6.1.1. Cloud Based
13.5.6.1.2. On-Premise
13.5.6.2. South Korea Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
13.5.6.2.1. Small and Medium Sized Enterprises
13.5.6.2.2. Large Enterprises
13.5.6.3. South Korea Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
13.5.6.3.1. IT & Telecommunications
13.5.6.3.2. Retail
13.5.6.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.6.3.4. Real Estate
13.5.6.3.5. Others (Government, Education Etc.)
13.5.7. Southeast
Asia
13.5.7.1. Southeast Asia Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Deployment Mode
13.5.7.1.1. Cloud Based
13.5.7.1.2. On-Premise
13.5.7.2. Southeast Asia Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By End Users
13.5.7.2.1. Small and Medium Sized Enterprises
13.5.7.2.2. Large Enterprises
13.5.7.3. Southeast Asia Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Vertical
13.5.7.3.1. IT & Telecommunications
13.5.7.3.2. Retail
13.5.7.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.7.3.4. Real Estate
13.5.7.3.5. Others (Government, Education Etc.)
13.5.7.4. Southeast Asia Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Country
13.5.7.4.1. Indonesia
13.5.7.4.2. Thailand
13.5.7.4.3. Malaysia
13.5.7.4.4. Singapore
13.5.7.4.5. Rest of Southeast Asia
13.5.8. Rest of
Asia Pacific
13.5.8.1. Rest of Asia Pacific Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Deployment Mode
13.5.8.1.1. Cloud Based
13.5.8.1.2. On-Premise
13.5.8.2. Rest of Asia Pacific Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By End Users
13.5.8.2.1. Small and Medium Sized Enterprises
13.5.8.2.2. Large Enterprises
13.5.8.3. Rest of Asia Pacific Conversation Intelligence Software Market
Revenue (US$ Mn) and Forecasts, By Vertical
13.5.8.3.1. IT & Telecommunications
13.5.8.3.2. Retail
13.5.8.3.3. Banking, Financial Services and Insurance (BFSI)
13.5.8.3.4. Real Estate
13.5.8.3.5. Others (Government, Education Etc.)
13.6. Key
Segment for Channeling Investments
13.6.1. By
Country
13.6.2. By
Deployment Mode
13.6.3. By End
Users
13.6.4. By
Vertical
14. Middle East and Africa Conversation Intelligence Software
Market Analysis and Forecasts, 2019 - 2027
14.1. Overview
14.1.1. Middle
East and Africa Conversation Intelligence Software Market Revenue (US$ Mn)
14.2. Middle
East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Deployment Mode
14.2.1. Cloud
Based
14.2.2. On-Premise
14.3. Middle
East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By End Users
14.3.1. Small
and Medium Sized Enterprises
14.3.2. Large
Enterprises
14.4. Middle
East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Vertical
14.4.1. IT
& Telecommunications
14.4.2. Retail
14.4.3. Banking,
Financial Services and Insurance (BFSI)
14.4.4. Real
Estate
14.4.5. Others
(Government, Education Etc.)
14.5. Middle
East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Country
14.5.1. Saudi
Arabia
14.5.1.1. Saudi Arabia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
14.5.1.1.1. Cloud Based
14.5.1.1.2. On-Premise
14.5.1.2. Saudi Arabia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
14.5.1.2.1. Small and Medium Sized Enterprises
14.5.1.2.2. Large Enterprises
14.5.1.3. Saudi Arabia Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
14.5.1.3.1. IT & Telecommunications
14.5.1.3.2. Retail
14.5.1.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.1.3.4. Real Estate
14.5.1.3.5. Others (Government, Education Etc.)
14.5.2. UAE
14.5.2.1. UAE Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By Deployment Mode
14.5.2.1.1. Cloud Based
14.5.2.1.2. On-Premise
14.5.2.2. UAE Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By End Users
14.5.2.2.1. Small and Medium Sized Enterprises
14.5.2.2.2. Large Enterprises
14.5.2.3. UAE Conversation Intelligence Software Market Revenue (US$ Mn)
and Forecasts, By Vertical
14.5.2.3.1. IT & Telecommunications
14.5.2.3.2. Retail
14.5.2.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.2.3.4. Real Estate
14.5.2.3.5. Others (Government, Education Etc.)
14.5.3. Egypt
14.5.3.1. Egypt Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
14.5.3.1.1. Cloud Based
14.5.3.1.2. On-Premise
14.5.3.2. Egypt Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
14.5.3.2.1. Small and Medium Sized Enterprises
14.5.3.2.2. Large Enterprises
14.5.3.3. Egypt Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
14.5.3.3.1. IT & Telecommunications
14.5.3.3.2. Retail
14.5.3.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.3.3.4. Real Estate
14.5.3.3.5. Others (Government, Education Etc.)
14.5.4. Kuwait
14.5.4.1. Kuwait Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
14.5.4.1.1. Cloud Based
14.5.4.1.2. On-Premise
14.5.4.2. Kuwait Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
14.5.4.2.1. Small and Medium Sized Enterprises
14.5.4.2.2. Large Enterprises
14.5.4.3. Kuwait Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
14.5.4.3.1. IT & Telecommunications
14.5.4.3.2. Retail
14.5.4.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.4.3.4. Real Estate
14.5.4.3.5. Others (Government, Education Etc.)
14.5.5. South
Africa
14.5.5.1. South Africa Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
14.5.5.1.1. Cloud Based
14.5.5.1.2. On-Premise
14.5.5.2. South Africa Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
14.5.5.2.1. Small and Medium Sized Enterprises
14.5.5.2.2. Large Enterprises
14.5.5.3. South Africa Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
14.5.5.3.1. IT & Telecommunications
14.5.5.3.2. Retail
14.5.5.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.5.3.4. Real Estate
14.5.5.3.5. Others (Government, Education Etc.)
14.5.6. Rest of
Middle East & Africa
14.5.6.1. Rest of Middle East & Africa Conversation Intelligence
Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode
14.5.6.1.1. Cloud Based
14.5.6.1.2. On-Premise
14.5.6.2. Rest of Middle East & Africa Conversation Intelligence
Software Market Revenue (US$ Mn) and Forecasts, By End Users
14.5.6.2.1. Small and Medium Sized Enterprises
14.5.6.2.2. Large Enterprises
14.5.6.3. Rest of Middle East & Africa Conversation Intelligence
Software Market Revenue (US$ Mn) and Forecasts, By Vertical
14.5.6.3.1. IT & Telecommunications
14.5.6.3.2. Retail
14.5.6.3.3. Banking, Financial Services and Insurance (BFSI)
14.5.6.3.4. Real Estate
14.5.6.3.5. Others (Government, Education Etc.)
14.6. Key
Segment for Channeling Investments
14.6.1. By Country
14.6.2. By
Deployment Mode
14.6.3. By End
Users
14.6.4. By
Vertical
15. Latin America Conversation Intelligence Software Market
Analysis and Forecasts, 2019 - 2027
15.1. Overview
15.1.1. Latin
America Conversation Intelligence Software Market Revenue (US$ Mn)
15.2. Latin
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Deployment Mode
15.2.1. Cloud
Based
15.2.2. On-Premise
15.3. Latin
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By End Users
15.3.1. Small
and Medium Sized Enterprises
15.3.2. Large
Enterprises
15.4. Latin
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Vertical
15.4.1. IT
& Telecommunications
15.4.2. Retail
15.4.3. Banking,
Financial Services and Insurance (BFSI)
15.4.4. Real
Estate
15.4.5. Others
(Government, Education Etc.)
15.5. Latin
America Conversation Intelligence Software Market Revenue (US$ Mn) and
Forecasts, By Country
15.5.1. Brazil
15.5.1.1. Brazil Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Deployment Mode
15.5.1.1.1. Cloud Based
15.5.1.1.2. On-Premise
15.5.1.2. Brazil Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By End Users
15.5.1.2.1. Small and Medium Sized Enterprises
15.5.1.2.2. Large Enterprises
15.5.1.3. Brazil Conversation Intelligence Software Market Revenue (US$
Mn) and Forecasts, By Vertical
15.5.1.3.1. IT & Telecommunications
15.5.1.3.2. Retail
15.5.1.3.3. Banking, Financial Services and Insurance (BFSI)
15.5.1.3.4. Real Estate
15.5.1.3.5. Others (Government, Education Etc.)
15.5.2. Argentina
15.5.2.1. Argentina Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Deployment Mode
15.5.2.1.1. Cloud Based
15.5.2.1.2. On-Premise
15.5.2.2. Argentina Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By End Users
15.5.2.2.1. Small and Medium Sized Enterprises
15.5.2.2.2. Large Enterprises
15.5.2.3. Argentina Conversation Intelligence Software Market Revenue
(US$ Mn) and Forecasts, By Vertical
15.5.2.3.1. IT & Telecommunications
15.5.2.3.2. Retail
15.5.2.3.3. Banking, Financial Services and Insurance (BFSI)
15.5.2.3.4. Real Estate
15.5.2.3.5. Others (Government, Education Etc.)
15.5.3. Rest of
Latin America
15.5.3.1. Rest of Latin America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By Deployment Mode
15.5.3.1.1. Cloud Based
15.5.3.1.2. On-Premise
15.5.3.2. Rest of Latin America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By End Users
15.5.3.2.1. Small and Medium Sized Enterprises
15.5.3.2.2. Large Enterprises
15.5.3.3. Rest of Latin America Conversation Intelligence Software
Market Revenue (US$ Mn) and Forecasts, By Vertical
15.5.3.3.1. IT & Telecommunications
15.5.3.3.2. Retail
15.5.3.3.3. Banking, Financial Services and Insurance (BFSI)
15.5.3.3.4. Real Estate
15.5.3.3.5. Others (Government, Education Etc.)
15.6. Key
Segment for Channeling Investments
15.6.1. By
Country
15.6.2. By
Deployment Mode
15.6.3. By End
Users
15.6.4. By
Vertical
16. Competitive Benchmarking
16.1. Brand
Benchmarking
16.2. Market Share
Analysis, 2018
16.3. Global
Presence and Growth Strategies
16.3.1. Mergers
and Acquisitions
16.3.2. Product
Launches
16.3.3. Investments
Trends
16.3.4. R&D
Initiatives
17. Player Profiles
17.1. Active.Ai
17.1.1. Company
Details
17.1.2. Company
Overview
17.1.3. Product
Offerings
17.1.4. Key
Developments
17.1.5. Financial
Analysis
17.1.6. SWOT Analysis
17.1.7. Business
Strategies
17.2. AffectLayer,
Inc.
17.2.1. Company
Details
17.2.2. Company
Overview
17.2.3. Product
Offerings
17.2.4. Key
Developments
17.2.5. Financial
Analysis
17.2.6. SWOT
Analysis
17.2.7. Business
Strategies
17.3. Avaamo
17.3.1. Company
Details
17.3.2. Company
Overview
17.3.3. Product
Offerings
17.3.4. Key
Developments
17.3.5. Financial
Analysis
17.3.6. SWOT
Analysis
17.3.7. Business
Strategies
17.4. Avoma,
Inc.
17.4.1. Company
Details
17.4.2. Company
Overview
17.4.3. Product
Offerings
17.4.4. Key
Developments
17.4.5. Financial
Analysis
17.4.6. SWOT
Analysis
17.4.7. Business
Strategies
17.5. CallRailInc
17.5.1. Company
Details
17.5.2. Company
Overview
17.5.3. Product
Offerings
17.5.4. Key
Developments
17.5.5. Financial
Analysis
17.5.6. SWOT
Analysis
17.5.7. Business
Strategies
17.6. Cogito
Corporation
17.6.1. Company
Details
17.6.2. Company
Overview
17.6.3. Product
Offerings
17.6.4. Key
Developments
17.6.5. Financial
Analysis
17.6.6. SWOT
Analysis
17.6.7. Business
Strategies
17.7. ExecVisionInc.
17.7.1. Company
Details
17.7.2. Company
Overview
17.7.3. Product
Offerings
17.7.4. Key
Developments
17.7.5. Financial
Analysis
17.7.6. SWOT
Analysis
17.7.7. Business
Strategies
17.8. Gong.io
17.8.1. Company
Details
17.8.2. Company
Overview
17.8.3. Product
Offerings
17.8.4. Key
Developments
17.8.5. Financial
Analysis
17.8.6. SWOT
Analysis
17.8.7. Business
Strategies
17.9. Invoca
17.9.1. Company
Details
17.9.2. Company
Overview
17.9.3. Product
Offerings
17.9.4. Key
Developments
17.9.5. Financial
Analysis
17.9.6. SWOT
Analysis
17.9.7. Business
Strategies
17.10. KreatoSoftware
Inc.
17.10.1. Company
Details
17.10.2. Company
Overview
17.10.3. Product
Offerings
17.10.4. Key
Developments
17.10.5. Financial
Analysis
17.10.6. SWOT
Analysis
17.10.7. Business
Strategies
17.11. NetcoreSolutions
17.11.1. Company
Details
17.11.2. Company
Overview
17.11.3. Product
Offerings
17.11.4. Key
Developments
17.11.5. Financial
Analysis
17.11.6. SWOT
Analysis
17.11.7. Business
Strategies
17.12. Omilia-Conversational
Intelligence
17.12.1. Company
Details
17.12.2. Company
Overview
17.12.3. Product
Offerings
17.12.4. Key
Developments
17.12.5. Financial
Analysis
17.12.6. SWOT
Analysis
17.12.7. Business
Strategies
17.13. Refract
Software Ltd
17.13.1. Company
Details
17.13.2. Company
Overview
17.13.3. Product
Offerings
17.13.4. Key
Developments
17.13.5. Financial
Analysis
17.13.6. SWOT
Analysis
17.13.7. Business
Strategies
17.14. RingDNA
17.14.1. Company
Details
17.14.2. Company
Overview
17.14.3. Product
Offerings
17.14.4. Key
Developments
17.14.5. Financial
Analysis
17.14.6. SWOT Analysis
17.14.7. Business
Strategies
17.15. SalesLoft,
Inc
17.15.1. Company
Details
17.15.2. Company
Overview
17.15.3. Product
Offerings
17.15.4. Key
Developments
17.15.5. Financial
Analysis
17.15.6. SWOT
Analysis
17.15.7. Business
Strategies
17.16. SAP
Conversational AI
17.16.1. Company
Details
17.16.2. Company
Overview
17.16.3. Product
Offerings
17.16.4. Key
Developments
17.16.5. Financial
Analysis
17.16.6. SWOT
Analysis
17.16.7. Business
Strategies
17.17. Tethr
17.17.1. Company
Details
17.17.2. Company
Overview
17.17.3. Product
Offerings
17.17.4. Key
Developments
17.17.5. Financial
Analysis
17.17.6. SWOT
Analysis
17.17.7. Business
Strategies
17.18. Zendesk
17.18.1. Company
Details
17.18.2. Company
Overview
17.18.3. Product
Offerings
17.18.4. Key
Developments
17.18.5. Financial
Analysis
17.18.6. SWOT
Analysis
17.18.7. Business Strategies
17.19. Other
Industry Participants
18. Key Findings
Note: This ToC is tentative
and can be changed according to the research study conducted during the course
of report completion.
**Exclusive for Multi-User and Enterprise
User.
At Absolute Markets Insights, we are engaged in building both global as well as country specific reports. As a result, the approach taken for deriving the estimation and forecast for a specific country is a bit unique and different in comparison to the global research studies. In this case, we not only study the concerned market factors & trends prevailing in a particular country (from secondary research) but we also tend to calculate the actual market size & forecast from the revenue generated from the market participants involved in manufacturing or distributing the any concerned product. These companies can also be service providers. For analyzing any country specifically, we do consider the growth factors prevailing under the states/cities/county for the same. For instance, if we are analyzing an industry specific to United States, we primarily need to study about the states present under the same(where the product/service has the highest growth). Similar analysis will be followed by other countries. Our scope of the report changes with different markets.
Our research study is mainly implement through a mix of both secondary and primary research. Various sources such as industry magazines, trade journals, and government websites and trade associations are reviewed for gathering precise data. Primary interviews are conducted to validate the market size derived from secondary research. Industry experts, major manufacturers and distributors are contacted for further validation purpose on the current market penetration and growth trends.
Prominent participants in our primary research process include:
- Key Opinion Leaders namely the CEOs, CSOs, VPs, purchasing managers, amongst others
- Research and development participants, distributors/suppliers and subject matter experts
Secondary Research includes data extracted from paid data sources:
- Reuters
- Factiva
- Bloomberg
- One Source
- Hoovers
Research Methodology
Key Inclusions
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