Global Conversation Intelligence Software Market By Deployment Mode (Cloud Based, On-Premise); By End-Users (Small and Medium Sized Enterprises, Large Enterprises); By Vertical (IT and Telecommunications, Retail, Banking, Financial Services, and Insurance (BFSI), Real Estate, Others (Government, Education Etc.)); By Region (U.S., Canada, Mexico, Rest of North America, France, The UK, Spain, Germany, Italy, Nordic Countries, Benelux Union, Rest of Europe, China, Japan, India, New Zealand, Australia, South Korea, Southeast Asia, Rest of Asia Pacific, Saudi Arabia, UAE, Egypt, Kuwait, South Africa, Rest of Middle East & Africa, Brazil, Argentina, Rest of Latin America) – Global Insights, Growth, Size, Comparative Analysis, Trends and Forecast, 2019 – 2027

Report ID :AMI-248 | Category : Information And Communication Technology | Published Date : July, 2019 | Pages : 402 | Format :PDF
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Industry Trends

Conversation intelligence (CI) software is a tool which uses various modes of communications such as messaging apps, speech based assistants, and chatbots to automate communication processes, and thereby establish personalized customer experiences. In organizationsz, the software helps sales representatives to access direction and outcome of a conversation with their clients by accessing the call recordings, call scoring, and call transcriptions. It enables agents to efficiently address customers’ concern and helps them to qualify for the leads more purposefully. Integration of speech recognition and natural language processing (NLP) techniques in the software enables productive communication with the customers. As opposed to manual interactions methods, conversation intelligence software reduces the time taken to revert on customer queries, eliminate manual errors thereby increasing the effectiveness of services offered. Hence the rising need to adopt a technologically advanced communication tool is driving the conversation intelligence software market growth. However, the solutions lacks compatibility to effectively understand complex communications, thus leading to inefficient resolution of consumer’s concerns. The same is restraining the market growth.

Conversation intelligence software are being rapidly adopted by various industries including IT and telecommunication, retail, banking, financial services and insurance (BFSI) and real estate amongst others. BFSI accounts for largest market share, owing to generation of huge amount of conversational data. Moreover, growing FinTech adoption in this sector has supplemented the growth of conversation intelligence software market. BFSI industry has largely focused on automation in their operations and enriching consumers’ experience through adoption of conversation intelligence software.

The growing deployment of this software in the sector has significantly reduced the turn-around-time in responding to customer’s queries as compared to traditional methods.

Conversation intelligence software helps in reducing the sales cycles which has resulted in higher revenue generation. There has been huge increase in generation of conversational data across large enterprises as multiple media are being adopted to facilitate conversations. Adequate analysis of huge amount of conversation data, helps enterprises in understanding their customer needs and their purchasing behavior in a more elaborative manner, thereby assisting in improved decision making. Technologies such as artificial intelligence (AI) and machine learning are being widely adopted across industries. A further advancement in AI technology has resulted in increasing the efficiency of this software tool. Hence, the growing adoption of integrated solution by large enterprises for their marketing & sales operation and facilitating training activities, is influencing the conversation intelligence software market growth.

Consumers are predominantly preferring social media platform to obtain timely customer services. Challenges regarding effective implementation of conversation intelligence software, with respect to incorporation of contexts, development of a coherent bot personality and formulation of generic response is restricting the market growth. However, conversation intelligence software market vendors are working towards seamless integration of sentiment and context analysis for NLP and machine learning engines, to significantly address the issue. Owing to the growing focus on real-time and effective customer services across sectors, the demand for conversation intelligence is expected to be on the rise, largely supplemented by BFSI, e-commerce and IT & communication industries.

North America accounts for major share in the conversation intelligence software market owing to considerable presence of large enterprises and artificial intelligence service providers in the region. The region is expected to continue its dominance during forecast period. Asia Pacific is expected to grow at the highest CAGR during this period owing to rapidly growing banking, financial services and insurance market in the region. Moreover, the region is witnessing high investment in artificial intelligence technology from countries such as China, Japan and India.

The global conversation intelligence software market revenue stood at US$ 16,010.44 Million in 2018 and is expected to grow at a CAGR of 7.8% during the forecast period of 2019 - 2027. The study analyzes the market in terms of revenue across all the major markets.

Global Conversation Intelligence Software Market Revenue (US$ Million), 2015 – 2027

Global Conversation Intelligence Software Market

Competitive Landscape

The report provides both, qualitative and quantitative research of global conversation intelligence software market, as well as provides worthy insights into the rational scenario and favored development methods adopted by key contenders. The report also offers extensive research on the key players in global conversation intelligence software market and detailed insights on the competitiveness of these players. Key business strategies such as mergers and acquisitions (M&A), affiliations, collaborations, and contracts adopted by the major players are also recognized and analyzed in the report. For each company, the report recognizes their headquarters, competitors, product/service type, application and specification, pricing, and gross margin.

The primary market participants in the global conversation intelligence software market include AffectLayer, Inc., Avaamo, Avoma, Inc., CallRailInc, Cogito Corporation, ExecVisionInc., Gong.io, Invoca, KreatoSoftware Inc., NetcoreSolutions, Omilia-Conversational Intelligence, Refract Software Ltd, RingDNA, SalesLoft, Inc, SAP Conversational AI, Tethr and Zendesk among others.

Conversation Intelligence Software Market

  • By Deployment Mode
    • Cloud Based
    • On-Premise
  • By End-users
    • Small and Medium Sized Enterprises 
    • Large Enterprises 
  • By Vertical
    • IT & Telecommunications
    • Retail
    • Banking, Financial Services and Insurance (BFSI)
    • Real Estate
    • Others (Government, Education Etc.)
  • By Region
    • North America
      • U.S.
      • Canada
      • Mexico
      • Rest of North America
    • Europe
      • France
      • The UK
      • Spain
      • Germany
      • Italy
      • Nordic Countries
        • Denmark
        • Finland
        • Iceland
        • Sweden
        • Norway
      • Benelux Union
        • Belgium
        • The Netherlands
        • Luxembourg
      • Rest of Europe
    • Asia Pacific
      • China
      • Japan
      • India
      • New Zealand
      • Australia
      • South Korea
      • Southeast Asia
        • Indonesia
        • Thailand
        • Malaysia
        • Singapore
        • Rest of Southeast Asia
      • Rest of Asia Pacific
    • Middle East & Africa
      • Saudi Arabia
      • UAE
      • Egypt
      • Kuwait
      • South Africa
      • Rest of Middle East & Africa
    • Latin America
      • Brazil
      • Argentina
      • Rest of Latin America

Key Questions

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1.    Market Scope

1.1. Market Segmentation

1.2. Years Considered

1.2.1. Historic Years: 2013 - 2017

1.2.2. Base Year: 2018

1.2.3. Forecast Years: 2019 – 2027

2.    Key Target Audiences

3.    Research Methodology

3.1. Primary Research

3.1.1. Research Questionnaire

3.1.2. Global Percentage Breakdown

3.1.3. Primary Interviews: Key Opinion Leaders (KOLs)

3.2. Secondary Research

3.2.1. Paid Databases

3.2.2. Secondary Sources

3.3. Market Size Estimates

3.3.1. Top-Down Approach

3.3.2. Bottom-Up Approach

3.4. Data Triangulation Methodology

3.5. Research Assumptions

4.    Recommendations and Insights from AMI’s Perspective**

5.    Holistic Overview of Conversation Intelligence Software Market

6.    Market Synopsis:  Conversation Intelligence Software Market

7.    Conversation Intelligence Software Market Analysis: Qualitative Perspective

7.1. Introduction

7.1.1. Product Definition

7.1.2. Industry Development

7.2. Market Dynamics

7.2.1. Drivers

7.2.2. Restraints

7.2.3. Opportunities

7.2.4. Challenges

7.3. Trends in Conversation Intelligence Software Market

7.4. Market Determinants Radar Chart

7.5. Macro-Economic and Micro-Economic Indicators: Conversation Intelligence Software Market

7.6. Industry Gross Margin Overview

7.7. Porter’s Five Force Analysis

8.    Global Conversation Intelligence Software Market Analysis and Forecasts, 2019 – 2027

8.1. Overview

8.1.1. Global Conversation Intelligence Software Market Revenue (US$ Mn)

8.2. Global Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

8.2.1. Cloud Based

8.2.1.1.    Definition

8.2.1.2.    Market Penetration, 2018

8.2.1.3.    Market Estimation, 2013 – 2018

8.2.1.4.    Market Forecast, 2019 – 2027

8.2.1.5.    Compound Annual Growth Rate (CAGR)

8.2.1.6.    Regional Bifurcation

8.2.1.6.1.    North America

8.2.1.6.1.1.Market Estimation, 2013 – 2018

8.2.1.6.1.2.Market Forecast, 2019 – 2027

8.2.1.6.2.    Europe

8.2.1.6.2.1.Market Estimation, 2013 – 2018

8.2.1.6.2.2.Market Forecast, 2019 – 2027

8.2.1.6.3.    Asia Pacific

8.2.1.6.3.1.Market Estimation, 2013 – 2018

8.2.1.6.3.2.Market Forecast, 2019 – 2027

8.2.1.6.4.    Middle East and Africa

8.2.1.6.4.1.Market Estimation, 2013 – 2018

8.2.1.6.4.2.Market Forecast, 2019 – 2027

8.2.1.6.5.    Latin America

8.2.1.6.5.1.Market Estimation, 2013 – 2018

8.2.1.6.5.2.Market Forecast, 2019 – 2027

8.2.2. On-Premise

8.2.2.1.    Definition

8.2.2.2.    Market Penetration, 2018

8.2.2.3.    Market Estimation, 2013 – 2018

8.2.2.4.    Market Forecast, 2019 – 2027

8.2.2.5.    Compound Annual Growth Rate (CAGR)

8.2.2.6.    Regional Bifurcation

8.2.2.6.1.    North America

8.2.2.6.1.1.Market Estimation, 2013 – 2018

8.2.2.6.1.2.Market Forecast, 2019 – 2027

8.2.2.6.2.    Europe

8.2.2.6.2.1.Market Estimation, 2013 – 2018

8.2.2.6.2.2.Market Forecast, 2019 – 2027

8.2.2.6.3.    Asia Pacific

8.2.2.6.3.1.Market Estimation, 2013 – 2018

8.2.2.6.3.2.Market Forecast, 2019 – 2027

8.2.2.6.4.    Middle East and Africa

8.2.2.6.4.1.Market Estimation, 2013 – 2018

8.2.2.6.4.2.Market Forecast, 2019 – 2027

8.2.2.6.5.    Latin America

8.2.2.6.5.1.Market Estimation, 2013 – 2018

8.2.2.6.5.2.Market Forecast, 2019 – 2027

8.3. Key Segment for Channeling Investments

8.3.1. By Deployment Mode

9.    Global Conversation Intelligence Software Market Analysis and Forecasts, 2019 – 2027

9.1. Overview

9.2. Global Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

9.2.1. Small and Medium Sized Enterprises

9.2.1.1.    Definition

9.2.1.2.    Market Penetration, 2018

9.2.1.3.    Market Estimation, 2013 – 2018

9.2.1.4.    Market Forecast, 2019 – 2027

9.2.1.5.    Compound Annual Growth Rate (CAGR)

9.2.1.6.    Regional Bifurcation

9.2.1.6.1.    North America

9.2.1.6.1.1.Market Estimation, 2013 – 2018

9.2.1.6.1.2.Market Forecast, 2019 – 2027

9.2.1.6.2.    Europe

9.2.1.6.2.1.Market Estimation, 2013 – 2018

9.2.1.6.2.2.Market Forecast, 2019 – 2027

9.2.1.6.3.    Asia Pacific

9.2.1.6.3.1.Market Estimation, 2013 – 2018

9.2.1.6.3.2.Market Forecast, 2019 – 2027

9.2.1.6.4.    Middle East and Africa

9.2.1.6.4.1.Market Estimation, 2013 – 2018

9.2.1.6.4.2.Market Forecast, 2019 – 2027

9.2.1.6.5.    Latin America

9.2.1.6.5.1.Market Estimation, 2013 – 2018

9.2.1.6.5.2.Market Forecast, 2019 – 2027

9.2.2. Large Enterprises

9.2.2.1.    Definition

9.2.2.2.    Market Penetration, 2018

9.2.2.3.    Market Estimation, 2013 – 2018

9.2.2.4.    Market Forecast, 2019 – 2027

9.2.2.5.    Compound Annual Growth Rate (CAGR)

9.2.2.6.    Regional Bifurcation

9.2.2.6.1.    North America

9.2.2.6.1.1.Market Estimation, 2013 – 2018

9.2.2.6.1.2.Market Forecast, 2019 – 2027

9.2.2.6.2.    Europe

9.2.2.6.2.1.Market Estimation, 2013 – 2018

9.2.2.6.2.2.Market Forecast, 2019 – 2027

9.2.2.6.3.    Asia Pacific

9.2.2.6.3.1.Market Estimation, 2013 – 2018

9.2.2.6.3.2.Market Forecast, 2019 – 2027

9.2.2.6.4.    Middle East and Africa

9.2.2.6.4.1.Market Estimation, 2013 – 2018

9.2.2.6.4.2.Market Forecast, 2019 – 2027

9.2.2.6.5.    Latin America

9.2.2.6.5.1.Market Estimation, 2013 – 2018

9.2.2.6.5.2.Market Forecast, 2019 – 2027

9.3. Key Segment for Channeling Investments

9.3.1. By End Users

10. Global Conversation Intelligence Software Market Analysis and Forecasts, 2019 – 2027

10.1. Overview

10.2. Global Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

10.2.1. IT & Telecommunications

10.2.1.1.  Definition

10.2.1.2.  Market Penetration, 2018

10.2.1.3.  Market Estimation, 2013 – 2018

10.2.1.4.  Market Forecast, 2019 – 2027

10.2.1.5.  Compound Annual Growth Rate (CAGR)

10.2.1.6.  Regional Bifurcation

10.2.1.6.1.  North America

10.2.1.6.1.1.Market Estimation, 2013 – 2018

10.2.1.6.1.2.Market Forecast, 2019 – 2027

10.2.1.6.2.  Europe

10.2.1.6.2.1.Market Estimation, 2013 – 2018

10.2.1.6.2.2.Market Forecast, 2019 – 2027

10.2.1.6.3.  Asia Pacific

10.2.1.6.3.1.Market Estimation, 2013 – 2018

10.2.1.6.3.2.Market Forecast, 2019 – 2027

10.2.1.6.4.  Middle East and Africa

10.2.1.6.4.1.Market Estimation, 2013 – 2018

10.2.1.6.4.2.Market Forecast, 2019 – 2027

10.2.1.6.5.  Latin America

10.2.1.6.5.1.Market Estimation, 2013 – 2018

10.2.1.6.5.2.Market Forecast, 2019 – 2027

10.2.2. Retail

10.2.2.1.  Definition

10.2.2.2.  Market Penetration, 2018

10.2.2.3.  Market Estimation, 2013 – 2018

10.2.2.4.  Market Forecast, 2019 – 2027

10.2.2.5.  Compound Annual Growth Rate (CAGR)

10.2.2.6.  Regional Bifurcation

10.2.2.6.1.  North America

10.2.2.6.1.1.Market Estimation, 2013 – 2018

10.2.2.6.1.2.Market Forecast, 2019 – 2027

10.2.2.6.2.  Europe

10.2.2.6.2.1.Market Estimation, 2013 – 2018

10.2.2.6.2.2.Market Forecast, 2019 – 2027

10.2.2.6.3.  Asia Pacific

10.2.2.6.3.1.Market Estimation, 2013 – 2018

10.2.2.6.3.2.Market Forecast, 2019 – 2027

10.2.2.6.4.  Middle East and Africa

10.2.2.6.4.1.Market Estimation, 2013 – 2018

10.2.2.6.4.2.Market Forecast, 2019 – 2027

10.2.2.6.5.  Latin America

10.2.2.6.5.1.Market Estimation, 2013 – 2018

10.2.2.6.5.2.Market Forecast, 2019 – 2027

10.2.3. Banking, Financial Services and Insurance (BFSI)

10.2.3.1.  Definition

10.2.3.2.  Market Penetration, 2018

10.2.3.3.  Market Estimation, 2013 – 2018

10.2.3.4.  Market Forecast, 2019 – 2027

10.2.3.5.  Compound Annual Growth Rate (CAGR)

10.2.3.6.  Regional Bifurcation

10.2.3.6.1.  North America

10.2.3.6.1.1.Market Estimation, 2013 – 2018

10.2.3.6.1.2.Market Forecast, 2019 – 2027

10.2.3.6.2.  Europe

10.2.3.6.2.1.Market Estimation, 2013 – 2018

10.2.3.6.2.2.Market Forecast, 2019 – 2027

10.2.3.6.3.  Asia Pacific

10.2.3.6.3.1.Market Estimation, 2013 – 2018

10.2.3.6.3.2.Market Forecast, 2019 – 2027

10.2.3.6.4.  Middle East and Africa

10.2.3.6.4.1.Market Estimation, 2013 – 2018

10.2.3.6.4.2.Market Forecast, 2019 – 2027

10.2.3.6.5.  Latin America

10.2.3.6.5.1.Market Estimation, 2013 – 2018

10.2.3.6.5.2.Market Forecast, 2019 – 2027

10.2.4. Real Estate

10.2.4.1.  Definition

10.2.4.2.  Market Penetration, 2018

10.2.4.3.  Market Estimation, 2013 – 2018

10.2.4.4.  Market Forecast, 2019 – 2027

10.2.4.5.  Compound Annual Growth Rate (CAGR)

10.2.4.6.  Regional Bifurcation

10.2.4.6.1.  North America

10.2.4.6.1.1.Market Estimation, 2013 – 2018

10.2.4.6.1.2.Market Forecast, 2019 – 2027

10.2.4.6.2.  Europe

10.2.4.6.2.1.Market Estimation, 2013 – 2018

10.2.4.6.2.2.Market Forecast, 2019 – 2027

10.2.4.6.3.  Asia Pacific

10.2.4.6.3.1.Market Estimation, 2013 – 2018

10.2.4.6.3.2.Market Forecast, 2019 – 2027

10.2.4.6.4.  Middle East and Africa

10.2.4.6.4.1.Market Estimation, 2013 – 2018

10.2.4.6.4.2.Market Forecast, 2019 – 2027

10.2.4.6.5.  Latin America

10.2.4.6.5.1.Market Estimation, 2013 – 2018

10.2.4.6.5.2.Market Forecast, 2019 – 2027

10.2.5. Others (Government, Education Etc.)

10.2.5.1.  Definition

10.2.5.2.  Market Penetration, 2018

10.2.5.3.  Market Estimation, 2013 – 2018

10.2.5.4.  Market Forecast, 2019 – 2027

10.2.5.5.  Compound Annual Growth Rate (CAGR)

10.2.5.6.  Regional Bifurcation

10.2.5.6.1.  North America

10.2.5.6.1.1.Market Estimation, 2013 – 2018

10.2.5.6.1.2.Market Forecast, 2019 – 2027

10.2.5.6.2.  Europe

10.2.5.6.2.1.Market Estimation, 2013 – 2018

10.2.5.6.2.2.Market Forecast, 2019 – 2027

10.2.5.6.3.  Asia Pacific

10.2.5.6.3.1.Market Estimation, 2013 – 2018

10.2.5.6.3.2.Market Forecast, 2019 – 2027

10.2.5.6.4.  Middle East and Africa

10.2.5.6.4.1.Market Estimation, 2013 – 2018

10.2.5.6.4.2.Market Forecast, 2019 – 2027

10.2.5.6.5.  Latin America

10.2.5.6.5.1.Market Estimation, 2013 – 2018

10.2.5.6.5.2.Market Forecast, 2019 – 2027

10.3. Key Segment for Channeling Investments

10.3.1. By Vertical

11. North America Conversation Intelligence Software Market Analysis and Forecasts, 2019 - 2027

11.1. Overview

11.1.1. North America Conversation Intelligence Software Market Revenue (US$ Mn)

11.2. North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

11.2.1. Cloud Based

11.2.2. On-Premise

11.3. North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

11.3.1. Small and Medium Sized Enterprises

11.3.2. Large Enterprises

11.4. North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

11.4.1. IT & Telecommunications

11.4.2. Retail

11.4.3. Banking, Financial Services and Insurance (BFSI)

11.4.4. Real Estate

11.4.5. Others (Government, Education Etc.)

11.5. North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

11.5.1. U.S

11.5.1.1.  U.S Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

11.5.1.1.1.  Cloud Based

11.5.1.1.2.  On-Premise

11.5.1.2.  U.S Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

11.5.1.2.1.  Small and Medium Sized Enterprises

11.5.1.2.2.  Large Enterprises

11.5.1.3.  U.S Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

11.5.1.3.1.  IT & Telecommunications

11.5.1.3.2.  Retail

11.5.1.3.3.  Banking, Financial Services and Insurance (BFSI)

11.5.1.3.4.  Real Estate

11.5.1.3.5.  Others (Government, Education Etc.)

11.5.2. Canada

11.5.2.1.  Canada Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

11.5.2.1.1.  Cloud Based

11.5.2.1.2.  On-Premise

11.5.2.2.  Canada Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

11.5.2.2.1.  Small and Medium Sized Enterprises

11.5.2.2.2.  Large Enterprises

11.5.2.3.  Canada Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

11.5.2.3.1.  IT & Telecommunications

11.5.2.3.2.  Retail

11.5.2.3.3.  Banking, Financial Services and Insurance (BFSI)

11.5.2.3.4.  Real Estate

11.5.2.3.5.  Others (Government, Education Etc.)

11.5.3. Mexico

11.5.3.1.  Mexico Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

11.5.3.1.1.  Cloud Based

11.5.3.1.2.  On-Premise

11.5.3.2.  Mexico Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

11.5.3.2.1.  Small and Medium Sized Enterprises

11.5.3.2.2.  Large Enterprises

11.5.3.3.  Mexico Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

11.5.3.3.1.  IT & Telecommunications

11.5.3.3.2.  Retail

11.5.3.3.3.  Banking, Financial Services and Insurance (BFSI)

11.5.3.3.4.  Real Estate

11.5.3.3.5.  Others (Government, Education Etc.)

11.5.4. Rest of North America

11.5.4.1.  Rest of North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

11.5.4.1.1.  Cloud Based

11.5.4.1.2.  On-Premise

11.5.4.2.  Rest of North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

11.5.4.2.1.  Small and Medium Sized Enterprises

11.5.4.2.2.  Large Enterprises

11.5.4.3.  Rest of North America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

11.5.4.3.1.  IT & Telecommunications

11.5.4.3.2.  Retail

11.5.4.3.3.  Banking, Financial Services and Insurance (BFSI)

11.5.4.3.4.  Real Estate

11.5.4.3.5.  Others (Government, Education Etc.)

11.6. Key Segment for Channeling Investments

11.6.1. By Country

11.6.2. By Deployment Mode

11.6.3. By End Users

11.6.4. By Vertical

12. Europe Conversation Intelligence Software Market Analysis and Forecasts, 2019 - 2027

12.1. Overview

12.1.1. Europe Conversation Intelligence Software Market Revenue (US$ Mn)

12.2. Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.2.1. Cloud Based

12.2.2. On-Premise

12.3. Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.3.1. Small and Medium Sized Enterprises

12.3.2. Large Enterprises

12.4. Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.4.1. IT & Telecommunications

12.4.2. Retail

12.4.3. Banking, Financial Services and Insurance (BFSI)

12.4.4. Real Estate

12.4.5. Others (Government, Education Etc.)

12.5. Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

12.5.1. France

12.5.1.1.  France Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.1.1.1.  Cloud Based

12.5.1.1.2.  On-Premise

12.5.1.2.  France Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.1.2.1.  Small and Medium Sized Enterprises

12.5.1.2.2.  Large Enterprises

12.5.1.3.  France Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.1.3.1.  IT & Telecommunications

12.5.1.3.2.  Retail

12.5.1.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.1.3.4.  Real Estate

12.5.1.3.5.  Others (Government, Education Etc.)

12.5.2. The UK

12.5.2.1.  The UK Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.2.1.1.  Cloud Based

12.5.2.1.2.  On-Premise

12.5.2.2.  The UK Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.2.2.1.  Small and Medium Sized Enterprises

12.5.2.2.2.  Large Enterprises

12.5.2.3.  The UK Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.2.3.1.  IT & Telecommunications

12.5.2.3.2.  Retail

12.5.2.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.2.3.4.  Real Estate

12.5.2.3.5.  Others (Government, Education Etc.)

12.5.3. Spain

12.5.3.1.  Spain Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.3.1.1.  Cloud Based

12.5.3.1.2.  On-Premise

12.5.3.2.  Spain Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.3.2.1.  Small and Medium Sized Enterprises

12.5.3.2.2.  Large Enterprises

12.5.3.3.  Spain Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.3.3.1.  IT & Telecommunications

12.5.3.3.2.  Retail

12.5.3.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.3.3.4.  Real Estate

12.5.3.3.5.  Others (Government, Education Etc.)

12.5.4. Germany

12.5.4.1.  Germany Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.4.1.1.  Cloud Based

12.5.4.1.2.  On-Premise

12.5.4.2.  Germany Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.4.2.1.  Small and Medium Sized Enterprises

12.5.4.2.2.  Large Enterprises

12.5.4.3.  Germany Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.4.3.1.  IT & Telecommunications

12.5.4.3.2.  Retail

12.5.4.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.4.3.4.  Real Estate

12.5.4.3.5.  Others (Government, Education Etc.)

12.5.5. Italy

12.5.5.1.  Italy Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.5.1.1.  Cloud Based

12.5.5.1.2.  On-Premise

12.5.5.2.  Italy Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.5.2.1.  Small and Medium Sized Enterprises

12.5.5.2.2.  Large Enterprises

12.5.5.3.  Italy Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.5.3.1.  IT & Telecommunications

12.5.5.3.2.  Retail

12.5.5.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.5.3.4.  Real Estate

12.5.5.3.5.  Others (Government, Education Etc.)

12.5.6. Nordic Countries

12.5.6.1.  Nordic Countries Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.6.1.1.  Cloud Based

12.5.6.1.2.  On-Premise

12.5.6.2.  Nordic Countries Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.6.2.1.  Small and Medium Sized Enterprises

12.5.6.2.2.  Large Enterprises

12.5.6.3.  Nordic Countries Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.6.3.1.  IT & Telecommunications

12.5.6.3.2.  Retail

12.5.6.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.6.3.4.  Real Estate

12.5.6.3.5.  Others (Government, Education Etc.)

12.5.6.4.  Nordic Countries Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

12.5.6.4.1.  Denmark

12.5.6.4.2.  Finland

12.5.6.4.3.  Iceland

12.5.6.4.4.  Sweden

12.5.6.4.5.  Norway

12.5.7. Benelux Union

12.5.7.1.  Benelux Union Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.7.1.1.  Cloud Based

12.5.7.1.2.  On-Premise

12.5.7.2.  Benelux Union Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.7.2.1.  Small and Medium Sized Enterprises

12.5.7.2.2.  Large Enterprises

12.5.7.3.  Benelux Union Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.7.3.1.  IT & Telecommunications

12.5.7.3.2.  Retail

12.5.7.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.7.3.4.  Real Estate

12.5.7.3.5.  Others (Government, Education Etc.)

12.5.7.4.  Benelux Union Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

12.5.7.4.1.  Belgium

12.5.7.4.2.  The Netherlands

12.5.7.4.3.  Luxembourg

12.5.8. Rest of Europe

12.5.8.1.  Rest of Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

12.5.8.1.1.  Cloud Based

12.5.8.1.2.  On-Premise

12.5.8.2.  Rest of Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

12.5.8.2.1.  Small and Medium Sized Enterprises

12.5.8.2.2.  Large Enterprises

12.5.8.3.  Rest of Europe Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

12.5.8.3.1.  IT & Telecommunications

12.5.8.3.2.  Retail

12.5.8.3.3.  Banking, Financial Services and Insurance (BFSI)

12.5.8.3.4.  Real Estate

12.5.8.3.5.  Others (Government, Education Etc.)

12.6. Key Segment for Channeling Investments

12.6.1. By Country

12.6.2. By Deployment Mode

12.6.3. By End Users

12.6.4. By Vertical

13. Asia Pacific Conversation Intelligence Software Market Analysis and Forecasts, 2019 - 2027

13.1. Overview

13.1.1. Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn)

13.2. Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.2.1. Cloud Based

13.2.2. On-Premise

13.3. Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.3.1. Small and Medium Sized Enterprises

13.3.2. Large Enterprises

13.4. Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.4.1. IT & Telecommunications

13.4.2. Retail

13.4.3. Banking, Financial Services and Insurance (BFSI)

13.4.4. Real Estate

13.4.5. Others (Government, Education Etc.)

13.5. Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

13.5.1. China

13.5.1.1.  China Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.1.1.1.  Cloud Based

13.5.1.1.2.  On-Premise

13.5.1.2.  China Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.1.2.1.  Small and Medium Sized Enterprises

13.5.1.2.2.  Large Enterprises

13.5.1.3.  China Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.1.3.1.  IT & Telecommunications

13.5.1.3.2.  Retail

13.5.1.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.1.3.4.  Real Estate

13.5.1.3.5.  Others (Government, Education Etc.)

13.5.2. Japan

13.5.2.1.  Japan Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.2.1.1.  Cloud Based

13.5.2.1.2.  On-Premise

13.5.2.2.  Japan Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.2.2.1.  Small and Medium Sized Enterprises

13.5.2.2.2.  Large Enterprises

13.5.2.3.  Japan Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.2.3.1.  IT & Telecommunications

13.5.2.3.2.  Retail

13.5.2.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.2.3.4.  Real Estate

13.5.2.3.5.  Others (Government, Education Etc.)

13.5.3. India

13.5.3.1.  India Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.3.1.1.  Cloud Based

13.5.3.1.2.  On-Premise

13.5.3.2.  India Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.3.2.1.  Small and Medium Sized Enterprises

13.5.3.2.2.  Large Enterprises

13.5.3.3.  India Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.3.3.1.  IT & Telecommunications

13.5.3.3.2.  Retail

13.5.3.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.3.3.4.  Real Estate

13.5.3.3.5.  Others (Government, Education Etc.)

13.5.4. New Zealand

13.5.4.1.  New Zealand Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.4.1.1.  Cloud Based

13.5.4.1.2.  On-Premise

13.5.4.2.  New Zealand Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.4.2.1.  Small and Medium Sized Enterprises

13.5.4.2.2.  Large Enterprises

13.5.4.3.  New Zealand Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.4.3.1.  IT & Telecommunications

13.5.4.3.2.  Retail

13.5.4.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.4.3.4.  Real Estate

13.5.4.3.5.  Others (Government, Education Etc.)

13.5.5. Australia

13.5.5.1.  Australia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.5.1.1.  Cloud Based

13.5.5.1.2.  On-Premise

13.5.5.2.  Australia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.5.2.1.  Small and Medium Sized Enterprises

13.5.5.2.2.  Large Enterprises

13.5.5.3.  Australia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.5.3.1.  IT & Telecommunications

13.5.5.3.2.  Retail

13.5.5.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.5.3.4.  Real Estate

13.5.5.3.5.  Others (Government, Education Etc.)

13.5.6. South Korea

13.5.6.1.  South Korea Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.6.1.1.  Cloud Based

13.5.6.1.2.  On-Premise

13.5.6.2.  South Korea Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.6.2.1.  Small and Medium Sized Enterprises

13.5.6.2.2.  Large Enterprises

13.5.6.3.  South Korea Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.6.3.1.  IT & Telecommunications

13.5.6.3.2.  Retail

13.5.6.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.6.3.4.  Real Estate

13.5.6.3.5.  Others (Government, Education Etc.)

13.5.7. Southeast Asia

13.5.7.1.  Southeast Asia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.7.1.1.  Cloud Based

13.5.7.1.2.  On-Premise

13.5.7.2.  Southeast Asia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.7.2.1.  Small and Medium Sized Enterprises

13.5.7.2.2.  Large Enterprises

13.5.7.3.  Southeast Asia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.7.3.1.  IT & Telecommunications

13.5.7.3.2.  Retail

13.5.7.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.7.3.4.  Real Estate

13.5.7.3.5.  Others (Government, Education Etc.)

13.5.7.4.  Southeast Asia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

13.5.7.4.1.  Indonesia

13.5.7.4.2.  Thailand

13.5.7.4.3.  Malaysia

13.5.7.4.4.  Singapore

13.5.7.4.5.  Rest of Southeast Asia

13.5.8. Rest of Asia Pacific

13.5.8.1.  Rest of Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

13.5.8.1.1.  Cloud Based

13.5.8.1.2.  On-Premise

13.5.8.2.  Rest of Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

13.5.8.2.1.  Small and Medium Sized Enterprises

13.5.8.2.2.  Large Enterprises

13.5.8.3.  Rest of Asia Pacific Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

13.5.8.3.1.  IT & Telecommunications

13.5.8.3.2.  Retail

13.5.8.3.3.  Banking, Financial Services and Insurance (BFSI)

13.5.8.3.4.  Real Estate

13.5.8.3.5.  Others (Government, Education Etc.)

13.6. Key Segment for Channeling Investments

13.6.1. By Country

13.6.2. By Deployment Mode

13.6.3. By End Users

13.6.4. By Vertical

14. Middle East and Africa Conversation Intelligence Software Market Analysis and Forecasts, 2019 - 2027

14.1. Overview

14.1.1. Middle East and Africa Conversation Intelligence Software Market Revenue (US$ Mn)

14.2. Middle East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.2.1. Cloud Based

14.2.2. On-Premise

14.3. Middle East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.3.1. Small and Medium Sized Enterprises

14.3.2. Large Enterprises

14.4. Middle East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.4.1. IT & Telecommunications

14.4.2. Retail

14.4.3. Banking, Financial Services and Insurance (BFSI)

14.4.4. Real Estate

14.4.5. Others (Government, Education Etc.)

14.5. Middle East and Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

14.5.1. Saudi Arabia

14.5.1.1.  Saudi Arabia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.1.1.1.  Cloud Based

14.5.1.1.2.  On-Premise

14.5.1.2.  Saudi Arabia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.1.2.1.  Small and Medium Sized Enterprises

14.5.1.2.2.  Large Enterprises

14.5.1.3.  Saudi Arabia Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.1.3.1.  IT & Telecommunications

14.5.1.3.2.  Retail

14.5.1.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.1.3.4.  Real Estate

14.5.1.3.5.  Others (Government, Education Etc.)

14.5.2. UAE

14.5.2.1.  UAE Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.2.1.1.  Cloud Based

14.5.2.1.2.  On-Premise

14.5.2.2.  UAE Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.2.2.1.  Small and Medium Sized Enterprises

14.5.2.2.2.  Large Enterprises

14.5.2.3.  UAE Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.2.3.1.  IT & Telecommunications

14.5.2.3.2.  Retail

14.5.2.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.2.3.4.  Real Estate

14.5.2.3.5.  Others (Government, Education Etc.)

14.5.3. Egypt

14.5.3.1.  Egypt Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.3.1.1.  Cloud Based

14.5.3.1.2.  On-Premise

14.5.3.2.  Egypt Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.3.2.1.  Small and Medium Sized Enterprises

14.5.3.2.2.  Large Enterprises

14.5.3.3.  Egypt Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.3.3.1.  IT & Telecommunications

14.5.3.3.2.  Retail

14.5.3.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.3.3.4.  Real Estate

14.5.3.3.5.  Others (Government, Education Etc.)

14.5.4. Kuwait

14.5.4.1.  Kuwait Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.4.1.1.  Cloud Based

14.5.4.1.2.  On-Premise

14.5.4.2.  Kuwait Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.4.2.1.  Small and Medium Sized Enterprises

14.5.4.2.2.  Large Enterprises

14.5.4.3.  Kuwait Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.4.3.1.  IT & Telecommunications

14.5.4.3.2.  Retail

14.5.4.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.4.3.4.  Real Estate

14.5.4.3.5.  Others (Government, Education Etc.)

14.5.5. South Africa

14.5.5.1.  South Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.5.1.1.  Cloud Based

14.5.5.1.2.  On-Premise

14.5.5.2.  South Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.5.2.1.  Small and Medium Sized Enterprises

14.5.5.2.2.  Large Enterprises

14.5.5.3.  South Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.5.3.1.  IT & Telecommunications

14.5.5.3.2.  Retail

14.5.5.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.5.3.4.  Real Estate

14.5.5.3.5.  Others (Government, Education Etc.)

14.5.6. Rest of Middle East & Africa

14.5.6.1.  Rest of Middle East & Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

14.5.6.1.1.  Cloud Based

14.5.6.1.2.  On-Premise

14.5.6.2.  Rest of Middle East & Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

14.5.6.2.1.  Small and Medium Sized Enterprises

14.5.6.2.2.  Large Enterprises

14.5.6.3.  Rest of Middle East & Africa Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

14.5.6.3.1.  IT & Telecommunications

14.5.6.3.2.  Retail

14.5.6.3.3.  Banking, Financial Services and Insurance (BFSI)

14.5.6.3.4.  Real Estate

14.5.6.3.5.  Others (Government, Education Etc.)

14.6. Key Segment for Channeling Investments

14.6.1. By Country

14.6.2. By Deployment Mode

14.6.3. By End Users

14.6.4. By Vertical

15. Latin America Conversation Intelligence Software Market Analysis and Forecasts, 2019 - 2027

15.1. Overview

15.1.1. Latin America Conversation Intelligence Software Market Revenue (US$ Mn)

15.2. Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

15.2.1. Cloud Based

15.2.2. On-Premise

15.3. Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

15.3.1. Small and Medium Sized Enterprises

15.3.2. Large Enterprises

15.4. Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

15.4.1. IT & Telecommunications

15.4.2. Retail

15.4.3. Banking, Financial Services and Insurance (BFSI)

15.4.4. Real Estate

15.4.5. Others (Government, Education Etc.)

15.5. Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Country

15.5.1. Brazil

15.5.1.1.  Brazil Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

15.5.1.1.1.  Cloud Based

15.5.1.1.2.  On-Premise

15.5.1.2.  Brazil Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

15.5.1.2.1.  Small and Medium Sized Enterprises

15.5.1.2.2.  Large Enterprises

15.5.1.3.  Brazil Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

15.5.1.3.1.  IT & Telecommunications

15.5.1.3.2.  Retail

15.5.1.3.3.  Banking, Financial Services and Insurance (BFSI)

15.5.1.3.4.  Real Estate

15.5.1.3.5.  Others (Government, Education Etc.)

15.5.2. Argentina

15.5.2.1.  Argentina Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

15.5.2.1.1.  Cloud Based

15.5.2.1.2.  On-Premise

15.5.2.2.  Argentina Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

15.5.2.2.1.  Small and Medium Sized Enterprises

15.5.2.2.2.  Large Enterprises

15.5.2.3.  Argentina Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

15.5.2.3.1.  IT & Telecommunications

15.5.2.3.2.  Retail

15.5.2.3.3.  Banking, Financial Services and Insurance (BFSI)

15.5.2.3.4.  Real Estate

15.5.2.3.5.  Others (Government, Education Etc.)

15.5.3. Rest of Latin America

15.5.3.1.  Rest of Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Deployment Mode

15.5.3.1.1.  Cloud Based

15.5.3.1.2.  On-Premise

15.5.3.2.  Rest of Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By End Users

15.5.3.2.1.  Small and Medium Sized Enterprises

15.5.3.2.2.  Large Enterprises

15.5.3.3.  Rest of Latin America Conversation Intelligence Software Market Revenue (US$ Mn) and Forecasts, By Vertical

15.5.3.3.1.  IT & Telecommunications

15.5.3.3.2.  Retail

15.5.3.3.3.  Banking, Financial Services and Insurance (BFSI)

15.5.3.3.4.  Real Estate

15.5.3.3.5.  Others (Government, Education Etc.)

15.6. Key Segment for Channeling Investments

15.6.1. By Country

15.6.2. By Deployment Mode

15.6.3. By End Users

15.6.4. By Vertical

16. Competitive Benchmarking

16.1. Brand Benchmarking

16.2. Market Share Analysis, 2018

16.3. Global Presence and Growth Strategies

16.3.1. Mergers and Acquisitions

16.3.2. Product Launches

16.3.3. Investments Trends

16.3.4. R&D Initiatives

17. Player Profiles

17.1. Active.Ai

17.1.1. Company Details

17.1.2. Company Overview

17.1.3. Product Offerings

17.1.4. Key Developments

17.1.5. Financial Analysis

17.1.6. SWOT Analysis

17.1.7. Business Strategies

17.2. AffectLayer, Inc.

17.2.1. Company Details

17.2.2. Company Overview

17.2.3. Product Offerings

17.2.4. Key Developments

17.2.5. Financial Analysis

17.2.6. SWOT Analysis

17.2.7. Business Strategies

17.3. Avaamo

17.3.1. Company Details

17.3.2. Company Overview

17.3.3. Product Offerings

17.3.4. Key Developments

17.3.5. Financial Analysis

17.3.6. SWOT Analysis

17.3.7. Business Strategies

17.4. Avoma, Inc.

17.4.1. Company Details

17.4.2. Company Overview

17.4.3. Product Offerings

17.4.4. Key Developments

17.4.5. Financial Analysis

17.4.6. SWOT Analysis

17.4.7. Business Strategies

17.5. CallRailInc

17.5.1. Company Details

17.5.2. Company Overview

17.5.3. Product Offerings

17.5.4. Key Developments

17.5.5. Financial Analysis

17.5.6. SWOT Analysis

17.5.7. Business Strategies

17.6. Cogito Corporation

17.6.1. Company Details

17.6.2. Company Overview

17.6.3. Product Offerings

17.6.4. Key Developments

17.6.5. Financial Analysis

17.6.6. SWOT Analysis

17.6.7. Business Strategies

17.7. ExecVisionInc.

17.7.1. Company Details

17.7.2. Company Overview

17.7.3. Product Offerings

17.7.4. Key Developments

17.7.5. Financial Analysis

17.7.6. SWOT Analysis

17.7.7. Business Strategies

17.8. Gong.io

17.8.1. Company Details

17.8.2. Company Overview

17.8.3. Product Offerings

17.8.4. Key Developments

17.8.5. Financial Analysis

17.8.6. SWOT Analysis

17.8.7. Business Strategies

17.9. Invoca

17.9.1. Company Details

17.9.2. Company Overview

17.9.3. Product Offerings

17.9.4. Key Developments

17.9.5. Financial Analysis

17.9.6. SWOT Analysis

17.9.7. Business Strategies

17.10. KreatoSoftware Inc.

17.10.1. Company Details

17.10.2. Company Overview

17.10.3. Product Offerings

17.10.4. Key Developments

17.10.5. Financial Analysis

17.10.6. SWOT Analysis

17.10.7. Business Strategies

17.11. NetcoreSolutions

17.11.1. Company Details

17.11.2. Company Overview

17.11.3. Product Offerings

17.11.4. Key Developments

17.11.5. Financial Analysis

17.11.6. SWOT Analysis

17.11.7. Business Strategies

17.12. Omilia-Conversational Intelligence

17.12.1. Company Details

17.12.2. Company Overview

17.12.3. Product Offerings

17.12.4. Key Developments

17.12.5. Financial Analysis

17.12.6. SWOT Analysis

17.12.7. Business Strategies

17.13. Refract Software Ltd

17.13.1. Company Details

17.13.2. Company Overview

17.13.3. Product Offerings

17.13.4. Key Developments

17.13.5. Financial Analysis

17.13.6. SWOT Analysis

17.13.7. Business Strategies

17.14. RingDNA

17.14.1. Company Details

17.14.2. Company Overview

17.14.3. Product Offerings

17.14.4. Key Developments

17.14.5. Financial Analysis

17.14.6. SWOT Analysis

17.14.7. Business Strategies

17.15. SalesLoft, Inc

17.15.1. Company Details

17.15.2. Company Overview

17.15.3. Product Offerings

17.15.4. Key Developments

17.15.5. Financial Analysis

17.15.6. SWOT Analysis

17.15.7. Business Strategies

17.16. SAP Conversational AI

17.16.1. Company Details

17.16.2. Company Overview

17.16.3. Product Offerings

17.16.4. Key Developments

17.16.5. Financial Analysis

17.16.6. SWOT Analysis

17.16.7. Business Strategies

17.17. Tethr

17.17.1. Company Details

17.17.2. Company Overview

17.17.3. Product Offerings

17.17.4. Key Developments

17.17.5. Financial Analysis

17.17.6. SWOT Analysis

17.17.7. Business Strategies

17.18. Zendesk

17.18.1. Company Details

17.18.2. Company Overview

17.18.3. Product Offerings

17.18.4. Key Developments

17.18.5. Financial Analysis

17.18.6. SWOT Analysis

17.18.7. Business Strategies

17.19. Other Industry Participants

18. Key Findings

 

Note: This ToC is tentative and can be changed according to the research study conducted during the course of report completion.

 

**Exclusive for Multi-User and Enterprise User.

At Absolute Markets Insights, we are engaged in building both global as well as country specific reports. As a result, the approach taken for deriving the estimation and forecast for a specific country is a bit unique and different in comparison to the global research studies. In this case, we not only study the concerned market factors & trends prevailing in a particular country (from secondary research) but we also tend to calculate the actual market size & forecast from the revenue generated from the market participants involved in manufacturing or distributing the any concerned product. These companies can also be service providers. For analyzing any country specifically, we do consider the growth factors prevailing under the states/cities/county for the same. For instance, if we are analyzing an industry specific to United States, we primarily need to study about the states present under the same(where the product/service has the highest growth). Similar analysis will be followed by other countries. Our scope of the report changes with different markets.

Our research study is mainly implement through a mix of both secondary and primary research. Various sources such as industry magazines, trade journals, and government websites and trade associations are reviewed for gathering precise data. Primary interviews  are conducted to validate the market size derived from secondary research. Industry experts, major manufacturers and distributors are contacted for further validation purpose on the current market penetration and growth trends.  

Prominent participants in our primary research process include:

  • Key Opinion Leaders namely the CEOs, CSOs, VPs, purchasing managers, amongst others
  • Research and development participants, distributors/suppliers and subject matter experts

Secondary Research includes data extracted from paid data sources:

  • Reuters
  • Factiva
  • Bloomberg
  • One Source
  • Hoovers

Research Methodology

Methodology

Key Inclusions

Methodology

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