Healthcare BPO Market By offering (Provider services, (Revenue cycle management (Claims processing, Accounts Receivable Services, Others), Utilization Management, Medical Billing & Coding, Analytics and Reporting, Case Management, Others), Payer Services (Claims Management (Claims Adjudication & Adjustments, Claims Audit, Fraud Mitigation, Others), Care Management & Customer Services, Provider/Network Management, Member Management (Billing & Reconciliation, Helpdesk & Member Support Services, Others), Payers Analytics (Marketing Analytics, Clinical Data and Medical Costs Analytics, Others), Others), Pharmaceutical and Life Sciences Services (Research and Development, Procurement, Finance & Accounting, Marketing Analytics, Others); By Organization Size (Small and Medium Organizations, Large Organizations); By Region (North America (U.S., Canada, Mexico, Rest Of North America), Europe (France, The UK, Spain, Germany, Italy, Denmark, Finland, Iceland, Sweden, Norway, Belgium, The Netherlands, Luxembourg, Rest of Europe), Asia Pacific (China, Japan, India, New Zealand, Australia, South Korea, Southeast Asia, Indonesia, Thailand, Malaysia, Singapore, Rest of Southeast Asia, Rest of Asia Pacific, Middle East & Africa (Saudi Arabia, UAE, Egypt, Kuwait, South Africa, Rest of Middle East & Africa) Latin America (Brazil, Argentina, Rest of Latin America)) - Global Insights, Growth, Size, Comparative Analysis, Trends and Forecast, 2021 – 2029
Industry Trends
The healthcare BPO market is experiencing tremendous growth as there is an increased demand to reduce healthcare costs, demand for niche services, increasing research and development (R&D) costs and stringent regulations. Major healthcare industry players are adopting clinical process outsourcing to avoid errors in several non-critical functions, like finance and accounting, customer care services, etc. Additionally, organizations are increasingly adopting cloud based technologies, which helps them to reduce the costs, develop global delivery models, and provide secure data access. Companies are investing extensively in cloud based systems for efficient and secure functioning along with establishing partnerships with AI driven companies to accelerate various healthcare operations. Healthcare companies such as insurers to pharmaceutical companies are increasingly investing towards outsourced healthcare services to ensure better patient facilities and customer experience, which is accelerating the growth of global healthcare BPO market.
The integration of advanced technologies by the health BPO market participants is anticipated to further proliferate the market growth over the forecast period. Healthcare BPO companies are relying on advanced technologies such as robotic automation for services such as voice automation, claim management and other services to ease workflow and enhance data security, which is encouraging adoption of the services across end users. Hospitals and clinical service providers are adopting healthcare outsourcing for providing better facilities and for customers. There is also a rapid increase in clinical process outsourcing to avoid errors in functions like accounting, financing, customer care services and other services.
The Covid-19 pandemic has positively impacted the healthcare BPO market. According to the World Health Organization (WHO), the covid-19 pandemic had infected nearly 2 million individuals in January 2021, resulting in huge stress on healthcare infrastructure, globally. As a result of the pandemic, healthcare facilities are under the pressure of creating a well-coordinated system for clinical functions. This has forced the healthcare organizations to outsource their functions including revenue cycle management, claims management, and patient engagement, among other functions, to third parties and focus on their core competencies for better patient outcomes. Over the years, the healthcare organizations have adopted digital transformations and platforms for clinical functioning which has resulted in efficient and accurate operations. With the implementations of digital platforms in the healthcare BPO sector, the operations have become more accessible and accurate. Hence, the growing trend towards adoption of outsourced services for varied healthcare and clinical applications by the payers and providers showcases substantial growth opportunities for global healthcare BPO market over the period of next eight years.
In terms of revenue, healthcare BPO market was valued at 223.59 Bn in 2020 growing at a CAGR of 9.3% over the forecast period (2021 – 2029). The study analyses the market in terms of revenue across all the major regions, which have been bifurcated into countries.
Global Healthcare BPO Market Revenue & Forecast, (US$ Million), 2015 – 2029
Offering Outlook
Global healthcare BPO market has been broadly segmented into provider services, payer services and pharmaceutical and life sciences services. Revenue cycle management services garnered the highest share within the provider services’ segment in 2020. Healthcare organizations are investing in BPO services to avoid the increasing loss due to billing errors. Healthcare organizations are also adopting services of third-party providers for denial management service, to address their challenges concerning lack of expert knowledge and time to manage the reimbursement process. Over the forecast period, reporting and analytics are emerging as potential area of investments by healthcare and pharmaceutical establishments, which is anticipated to boost the segment’s growth in the global healthcare BPO market. The pandemic situation brought about by the coronavirus has furthered the adoption of outsourced services, specifically across the pharmaceutical and life science sector.
Organization Size Outlook
On the basis of organization size, the global healthcare BPO market is bifurcated into small and medium organizations and large organizations. Large organizations occupied the highest share in the global market in 2020. Economies of scale, strategy optimization and operational efficiency are some of the factors which have majorly encouraged adoption of healthcare BPO services across large organizations, which is also contributing towards their highest share in the global market. However, rise in establishment of small and medium enterprises in the healthcare sector, to capitalise on the prevalent opportunities, is anticipated to proliferate growth of the segment over the forecast period.
Region Outlook
North America accounted for the highest share in the global healthcare BPO market in 2020. The region is anticipated to remain leading throughout the forthcoming years on account of access to state-of-the-art treatment options. United States has the highest share in the North America region as there is an increased growth in healthcare sector and government initiatives to curb the increasing healthcare costs. There are also implementations of various reforms such as American Recovery and Reinvestment Act of 2009 and conversions of coding systems, which has accelerated the region’s growth in the healthcare BPO market.
Competitive Landscape Outlook
The report provides both, qualitative and quantitative research of healthcare BPO market, as well as provides comprehensive insights and development methods adopted by the key contenders. The report also offers widespread research on the key players in this market and details on the competitiveness of these players. Key business approaches such as mergers and acquisitions (M&A), affiliations, collaborations, and contracts adopted by these major market participants are also recognized and analysed in the report. For each company, the report studies their global presence, business competitors, service offerings and specification amongst others.
Some of the players operating in the global healthcare BPO market are Accenture, Cognizant, Conduent, Inc., Firstsource, GeBBS Healthcare Solutions, Genpact, HCL Technologies Limited, Infosys Limited, Maxicus, Omega Healthcare, Parexel International Corporation, Sutherland Global, Sykes Enterprises, Tata Consultancy Services, WNS (Holdings) Ltd and Xerox Corporation amongst other market participants.
Global Healthcare BPO Market
By Offering
Provider Services
- Revenue Cycle Management
- Claims Processing
- Accounts Receivable Services
- Others
- Utilization Management
- Medical Billing & Coding
- Analytics & Reporting
- Case Management
- Others
Payer Services
- Claims Management
- Claims Adjudication & Adjustments
- Claims Audit
- Fraud Mitigation
- Others
- Care Management & Customer Services
- Provider/Network Management
- Member Management
- Billing & Reconciliation
- Helpdesk & Member Support Services
- Others
- Payers Analytics
- Marketing Analytics
- Clinical Data and Medical Costs Analytics
- Others
- Others
Pharmaceutical and Life Sciences Services
- Research & Development
- Procurement
- Finance & Accounting
- Marketing Analytics
- Others
By Organization Size
- Small and Medium Organizations
- Large Organizations
By Region
- North America
- US
- Canada
- Mexico
- Rest of North America
- Europe
- France
- The UK
- Spain
- Germany
- Italy
- Nordic Countries
- Denmark
- Finland
- Iceland
- Sweden
- Norway
- Benelux Union
- Belgium
- The Netherlands
- Luxembourg
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- New Zealand
- Australia
- South Korea
- Southeast Asia
- Indonesia
- Thailand
- Malaysia
- Singapore
- Rest of Southeast Asia
- Rest of Asia Pacific
- Middle East and Africa
- Saudi Arabia
- UAE
- Egypt
- Kuwait
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Argentina
- Rest of Latin America
Table of Contents
1. Market Scope
1.1. Market
Segmentation
1.2. Years
Considered
1.2.1. Historic
Years: 2015 - 2019
1.2.2. Base
Year: 2020
1.2.3. Forecast
Years: 2021 – 2029
2. Key Target Audiences
3. Research Methodology
3.1. Primary
Research
3.1.1. Research
Questionnaire
3.1.2. Global
Percentage Breakdown
3.1.3. Primary
Interviews: Key Opinion Leaders (KOLs)
3.2. Secondary
Research
3.2.1. Paid
Databases
3.2.2. Secondary
Sources
3.3. Market
Size Estimates
3.3.1. Top-Down
Approach
3.3.2. Bottom-Up
Approach
3.4. Data
Triangulation Methodology
3.5. Research
Assumptions
4. Recommendations and Insights from AMI’s Perspective**
5. Holistic Overview of Healthcare BPO Market
6. Market Synopsis:
Healthcare BPO Market
7. Healthcare BPO Market Analysis: Qualitative Perspective
7.1. Introduction
7.1.1. Product
Definition
7.1.2. Industry
Development
7.2. Market
Dynamics
7.2.1. Drivers
7.2.2. Restraints
7.2.3. Opportunities
7.3. Trends in
Healthcare BPO Market
7.4. Market
Determinants Radar Chart
7.5. Macro-Economic
and Micro-Economic Indicators: Healthcare BPO Market
7.6. Porter’s
Five Force Analysis
7.7. Impact of
Covid-19 on Healthcare BPO Market
8. Global Healthcare BPO Market Analysis and Forecasts, 2021 –
2029
8.1. Overview
8.1.1. Global
Healthcare BPO Market Revenue (US$ Mn)
8.2. Global
Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Offering
8.2.1. Provider
Services (Definition, Market Estimation and Penetration, 2015 - 2020, Market
Estimation (2015 - 2020), Market Forecast (2021 - 2029), Compound Annual Growth
Rate (CAGR), Regional Bifurcation (North America, Europe, Asia Pacific, Middle
East and Africa, Latin America) and Information on Revenue Cycle Management,
Utilization Management, Medical Billing & Coding, Analytics &
Reporting, Case Management, Others)
8.2.1.1. Revenue Cycle Management
8.2.1.1.1. Claims Processing
8.2.1.1.2. Accounts Receivable Services
8.2.1.1.3. Others
8.2.1.2. Utilization Management
8.2.1.3. Medical Billing & Coding
8.2.1.4. Analytics & Reporting
8.2.1.5. Case Management
8.2.1.6. Others
8.2.2. Payer
Services (Definition, Market Estimation and Penetration, 2015 - 2020, Market
Estimation (2015 - 2020), Market Forecast (2021 - 2029), Compound Annual Growth
Rate (CAGR), Regional Bifurcation (North America, Europe, Asia Pacific, Middle
East and Africa, Latin America) and Information on Claims Management , Care
Management & Customer Services, Provider/Network Management, Member
Management, Payers Analytics, Others)
8.2.2.1. Claims Management
8.2.2.1.1. Claims Adjudication & Adjustments
8.2.2.1.2. Claims Audit
8.2.2.1.3. Fraud Mitigation
8.2.2.1.4. Others
8.2.2.2. Care Management & Customer Services
8.2.2.3. Provider/Network Management
8.2.2.4. Member Management
8.2.2.4.1. Billing & Reconciliation
8.2.2.4.2. Helpdesk & Member Support Services
8.2.2.4.3. Others
8.2.2.5. Payers Analytics
8.2.2.5.1. Marketing Analytics
8.2.2.5.2. Clinical Data and Medical Costs Analytics
8.2.2.5.3. Others
8.2.2.6. Others
8.2.3. Pharmaceutical
and Life Sciences Services (Definition, Market Estimation and Penetration, 2015
- 2020, Market Estimation (2015 - 2020), Market Forecast (2021 - 2029),
Compound Annual Growth Rate (CAGR), Regional Bifurcation (North America,
Europe, Asia Pacific, Middle East and Africa, Latin America) and Information on
Research & Development, Procurement, Finance & Accounting, Marketing
Analytics, Others)
8.2.3.1. Research & Development
8.2.3.2. Procurement
8.2.3.3. Finance & Accounting
8.2.3.4. Marketing Analytics
8.2.3.5. Others
8.3. Key
Segment for Channeling Investments
8.3.1. By
Offering
9. Global Healthcare BPO Market Analysis and Forecasts, 2021 –
2029
9.1. Overview
9.2. Global
Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Organization Size
9.2.1. Small
and Medium Organizations
9.2.1.1. Definition
9.2.1.2. Market Estimation and Penetration, 2015 - 2020
9.2.1.3. Market Forecast, 2021 - 2029
9.2.1.4. Compound Annual Growth Rate (CAGR)
9.2.1.5. Regional Bifurcation
9.2.1.5.1. North America
9.2.1.5.1.1. Market
Estimation, 2015 - 2020
9.2.1.5.1.2. Market
Forecast, 2021 - 2029
9.2.1.5.2. Europe
9.2.1.5.2.1. Market
Estimation, 2015 - 2020
9.2.1.5.2.2. Market
Forecast, 2021 - 2029
9.2.1.5.3. Asia Pacific
9.2.1.5.3.1. Market
Estimation, 2015 - 2020
9.2.1.5.3.2. Market
Forecast, 2021 - 2029
9.2.1.5.4. Middle East and Africa
9.2.1.5.4.1. Market
Estimation, 2015 - 2020
9.2.1.5.4.2. Market
Forecast, 2021 - 2029
9.2.1.5.5. Latin America
9.2.1.5.5.1. Market
Estimation, 2015 - 2020
9.2.1.5.5.2. Market
Forecast, 2021 - 2029
9.2.2. Large
Organizations
9.2.2.1. Definition
9.2.2.2. Market Estimation and Penetration, 2015 - 2020
9.2.2.3. Market Forecast, 2021 - 2029
9.2.2.4. Compound Annual Growth Rate (CAGR)
9.2.2.5. Regional Bifurcation
9.2.2.5.1. North America
9.2.2.5.1.1. Market
Estimation, 2015 - 2020
9.2.2.5.1.2. Market
Forecast, 2021 - 2029
9.2.2.5.2. Europe
9.2.2.5.2.1. Market
Estimation, 2015 - 2020
9.2.2.5.2.2. Market
Forecast, 2021 - 2029
9.2.2.5.3. Asia Pacific
9.2.2.5.3.1. Market
Estimation, 2015 - 2020
9.2.2.5.3.2. Market
Forecast, 2021 - 2029
9.2.2.5.4. Middle East and Africa
9.2.2.5.4.1. Market
Estimation, 2015 - 2020
9.2.2.5.4.2. Market
Forecast, 2021 - 2029
9.2.2.5.5. Latin America
9.2.2.5.5.1. Market
Estimation, 2015 - 2020
9.2.2.5.5.2. Market
Forecast, 2021 - 2029
9.3. Key
Segment for Channeling Investments
9.3.1. By
Organization Size
10. North America Healthcare BPO Market Analysis and Forecasts,
2021 - 2029
10.1. Overview
10.1.1. North
America Healthcare BPO Market Revenue (US$ Mn)
10.2. North
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Offering
10.2.1. Provider
Services
10.2.1.1. Revenue Cycle Management
10.2.1.1.1. Claims Processing
10.2.1.1.2. Accounts Receivable Services
10.2.1.1.3. Others
10.2.1.2. Utilization Management
10.2.1.3. Medical Billing & Coding
10.2.1.4. Analytics & Reporting
10.2.1.5. Case Management
10.2.1.6. Others
10.2.2. Payer
Services
10.2.2.1. Claims Management
10.2.2.1.1. Claims Adjudication & Adjustments
10.2.2.1.2. Claims Audit
10.2.2.1.3. Fraud Mitigation
10.2.2.1.4. Others
10.2.2.2. Care Management & Customer Services
10.2.2.3. Provider/Network Management
10.2.2.4. Member Management
10.2.2.4.1. Billing & Reconciliation
10.2.2.4.2. Helpdesk & Member Support Services
10.2.2.4.3. Others
10.2.2.5. Payers Analytics
10.2.2.5.1. Marketing Analytics
10.2.2.5.2. Clinical Data and Medical Costs Analytics
10.2.2.5.3. Others
10.2.2.6. Others
10.2.3. Pharmaceutical
and Life Sciences Services
10.2.3.1. Research & Development
10.2.3.2. Procurement
10.2.3.3. Finance & Accounting
10.2.3.4. Marketing Analytics
10.2.3.5. Others
10.3. North
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Organization
Size
10.3.1. Small
and Medium Organizations
10.3.2. Large
Organizations
10.4. North
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Country
10.4.1. U.S
10.4.1.1. U.S Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
10.4.1.1.1. Provider Services
10.4.1.1.1.1. Revenue
Cycle Management
10.4.1.1.1.1.1. Claims Processing
10.4.1.1.1.1.2. Accounts Receivable Services
10.4.1.1.1.1.3. Others
10.4.1.1.1.2. Utilization
Management
10.4.1.1.1.3. Medical
Billing & Coding
10.4.1.1.1.4. Analytics
& Reporting
10.4.1.1.1.5. Case
Management
10.4.1.1.1.6. Others
10.4.1.1.2. Payer Services
10.4.1.1.2.1. Claims
Management
10.4.1.1.2.1.1. Claims Adjudication & Adjustments
10.4.1.1.2.1.2. Claims Audit
10.4.1.1.2.1.3. Fraud Mitigation
10.4.1.1.2.1.4. Others
10.4.1.1.2.2. Care
Management & Customer Services
10.4.1.1.2.3. Provider/Network
Management
10.4.1.1.2.4. Member
Management
10.4.1.1.2.4.1. Billing & Reconciliation
10.4.1.1.2.4.2. Helpdesk & Member Support Services
10.4.1.1.2.4.3. Others
10.4.1.1.2.5. Payers
Analytics
10.4.1.1.2.5.1. Marketing Analytics
10.4.1.1.2.5.2. Clinical Data and Medical Costs Analytics
10.4.1.1.2.5.3. Others
10.4.1.1.2.6. Others
10.4.1.1.3. Pharmaceutical and Life Sciences Services
10.4.1.1.3.1. Research
& Development
10.4.1.1.3.2. Procurement
10.4.1.1.3.3. Finance
& Accounting
10.4.1.1.3.4. Marketing
Analytics
10.4.1.1.3.5. Others
10.4.1.2. U.S Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
10.4.1.2.1. Small and Medium Organizations
10.4.1.2.2. Large Organizations
10.4.2. Canada
10.4.2.1. Canada Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
10.4.2.1.1. Provider Services
10.4.2.1.1.1. Revenue
Cycle Management
10.4.2.1.1.1.1. Claims Processing
10.4.2.1.1.1.2. Accounts Receivable Services
10.4.2.1.1.1.3. Others
10.4.2.1.1.2. Utilization
Management
10.4.2.1.1.3. Medical
Billing & Coding
10.4.2.1.1.4. Analytics
& Reporting
10.4.2.1.1.5. Case
Management
10.4.2.1.1.6. Others
10.4.2.1.2. Payer Services
10.4.2.1.2.1. Claims
Management
10.4.2.1.2.1.1. Claims Adjudication & Adjustments
10.4.2.1.2.1.2. Claims Audit
10.4.2.1.2.1.3. Fraud Mitigation
10.4.2.1.2.1.4. Others
10.4.2.1.2.2. Care
Management & Customer Services
10.4.2.1.2.3. Provider/Network
Management
10.4.2.1.2.4. Member
Management
10.4.2.1.2.4.1. Billing & Reconciliation
10.4.2.1.2.4.2. Helpdesk & Member Support Services
10.4.2.1.2.4.3. Others
10.4.2.1.2.5. Payers
Analytics
10.4.2.1.2.5.1. Marketing Analytics
10.4.2.1.2.5.2. Clinical Data and Medical Costs Analytics
10.4.2.1.2.5.3. Others
10.4.2.1.2.6. Others
10.4.2.1.3. Pharmaceutical and Life Sciences Services
10.4.2.1.3.1. Research
& Development
10.4.2.1.3.2. Procurement
10.4.2.1.3.3. Finance
& Accounting
10.4.2.1.3.4. Marketing
Analytics
10.4.2.1.3.5. Others
10.4.2.2. Canada Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
10.4.2.2.1. Small and Medium Organizations
10.4.2.2.2. Large Organizations
10.4.3. Mexico
10.4.3.1. Mexico Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
10.4.3.1.1. Provider Services
10.4.3.1.1.1. Revenue
Cycle Management
10.4.3.1.1.1.1. Claims Processing
10.4.3.1.1.1.2. Accounts Receivable Services
10.4.3.1.1.1.3. Others
10.4.3.1.1.2. Utilization
Management
10.4.3.1.1.3. Medical
Billing & Coding
10.4.3.1.1.4. Analytics
& Reporting
10.4.3.1.1.5. Case
Management
10.4.3.1.1.6. Others
10.4.3.1.2. Payer Services
10.4.3.1.2.1. Claims
Management
10.4.3.1.2.1.1. Claims Adjudication & Adjustments
10.4.3.1.2.1.2. Claims Audit
10.4.3.1.2.1.3. Fraud Mitigation
10.4.3.1.2.1.4. Others
10.4.3.1.2.2. Care
Management & Customer Services
10.4.3.1.2.3. Provider/Network
Management
10.4.3.1.2.4. Member
Management
10.4.3.1.2.4.1. Billing & Reconciliation
10.4.3.1.2.4.2. Helpdesk & Member Support Services
10.4.3.1.2.4.3. Others
10.4.3.1.2.5. Payers
Analytics
10.4.3.1.2.5.1. Marketing Analytics
10.4.3.1.2.5.2. Clinical Data and Medical Costs Analytics
10.4.3.1.2.5.3. Others
10.4.3.1.2.6. Others
10.4.3.1.3. Pharmaceutical and Life Sciences Services
10.4.3.1.3.1. Research
& Development
10.4.3.1.3.2. Procurement
10.4.3.1.3.3. Finance
& Accounting
10.4.3.1.3.4. Marketing
Analytics
10.4.3.1.3.5. Others
10.4.3.2. Mexico Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
10.4.3.2.1. Small and Medium Organizations
10.4.3.2.2. Large Organizations
10.4.4. Rest of
North America
10.4.4.1. Rest of North America Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Offering
10.4.4.1.1. Provider Services
10.4.4.1.1.1. Revenue
Cycle Management
10.4.4.1.1.1.1. Claims Processing
10.4.4.1.1.1.2. Accounts Receivable Services
10.4.4.1.1.1.3. Others
10.4.4.1.1.2. Utilization
Management
10.4.4.1.1.3. Medical
Billing & Coding
10.4.4.1.1.4. Analytics
& Reporting
10.4.4.1.1.5. Case
Management
10.4.4.1.1.6. Others
10.4.4.1.2. Payer Services
10.4.4.1.2.1. Claims
Management
10.4.4.1.2.1.1. Claims Adjudication & Adjustments
10.4.4.1.2.1.2. Claims Audit
10.4.4.1.2.1.3. Fraud Mitigation
10.4.4.1.2.1.4. Others
10.4.4.1.2.2. Care
Management & Customer Services
10.4.4.1.2.3. Provider/Network
Management
10.4.4.1.2.4. Member
Management
10.4.4.1.2.4.1. Billing & Reconciliation
10.4.4.1.2.4.2. Helpdesk & Member Support Services
10.4.4.1.2.4.3. Others
10.4.4.1.2.5. Payers
Analytics
10.4.4.1.2.5.1. Marketing Analytics
10.4.4.1.2.5.2. Clinical Data and Medical Costs Analytics
10.4.4.1.2.5.3. Others
10.4.4.1.2.6. Others
10.4.4.1.3. Pharmaceutical and Life Sciences Services
10.4.4.1.3.1. Research
& Development
10.4.4.1.3.2. Procurement
10.4.4.1.3.3. Finance
& Accounting
10.4.4.1.3.4. Marketing
Analytics
10.4.4.1.3.5. Others
10.4.4.2. Rest of North America Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Organization Size
10.4.4.2.1. Small and Medium Organizations
10.4.4.2.2. Large Organizations
10.5. Key
Segment for Channeling Investments
10.5.1. By
Country
10.5.2. By
Offering
10.5.3. By
Organization Size
11. Europe Healthcare BPO Market Analysis and Forecasts, 2021 -
2029
11.1. Overview
11.1.1. Europe
Healthcare BPO Market Revenue (US$ Mn)
11.2. Europe
Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Offering
11.2.1. Provider
Services
11.2.1.1. Revenue Cycle Management
11.2.1.1.1. Claims Processing
11.2.1.1.2. Accounts Receivable Services
11.2.1.1.3. Others
11.2.1.2. Utilization Management
11.2.1.3. Medical Billing & Coding
11.2.1.4. Analytics & Reporting
11.2.1.5. Case Management
11.2.1.6. Others
11.2.2. Payer
Services
11.2.2.1. Claims Management
11.2.2.1.1. Claims Adjudication & Adjustments
11.2.2.1.2. Claims Audit
11.2.2.1.3. Fraud Mitigation
11.2.2.1.4. Others
11.2.2.2. Care Management & Customer Services
11.2.2.3. Provider/Network Management
11.2.2.4. Member Management
11.2.2.4.1. Billing & Reconciliation
11.2.2.4.2. Helpdesk & Member Support Services
11.2.2.4.3. Others
11.2.2.5. Payers Analytics
11.2.2.5.1. Marketing Analytics
11.2.2.5.2. Clinical Data and Medical Costs Analytics
11.2.2.5.3. Others
11.2.2.6. Others
11.2.3. Pharmaceutical
and Life Sciences Services
11.2.3.1. Research & Development
11.2.3.2. Procurement
11.2.3.3. Finance & Accounting
11.2.3.4. Marketing Analytics
11.2.3.5. Others
11.3. Europe
Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Organization Size
11.3.1. Small
and Medium Organizations
11.3.2. Large
Organizations
11.4. Europe
Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Country
11.4.1. France
11.4.1.1. France Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
11.4.1.1.1. Provider Services
11.4.1.1.1.1. Revenue
Cycle Management
11.4.1.1.1.1.1. Claims Processing
11.4.1.1.1.1.2. Accounts Receivable Services
11.4.1.1.1.1.3. Others
11.4.1.1.1.2. Utilization
Management
11.4.1.1.1.3. Medical
Billing & Coding
11.4.1.1.1.4. Analytics
& Reporting
11.4.1.1.1.5. Case
Management
11.4.1.1.1.6. Others
11.4.1.1.2. Payer Services
11.4.1.1.2.1. Claims
Management
11.4.1.1.2.1.1. Claims Adjudication & Adjustments
11.4.1.1.2.1.2. Claims Audit
11.4.1.1.2.1.3. Fraud Mitigation
11.4.1.1.2.1.4. Others
11.4.1.1.2.2. Care
Management & Customer Services
11.4.1.1.2.3. Provider/Network
Management
11.4.1.1.2.4. Member
Management
11.4.1.1.2.4.1. Billing & Reconciliation
11.4.1.1.2.4.2. Helpdesk & Member Support Services
11.4.1.1.2.4.3. Others
11.4.1.1.2.5. Payers
Analytics
11.4.1.1.2.5.1. Marketing Analytics
11.4.1.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.1.1.2.5.3. Others
11.4.1.1.2.6. Others
11.4.1.1.3. Pharmaceutical and Life Sciences Services
11.4.1.1.3.1. Research
& Development
11.4.1.1.3.2. Procurement
11.4.1.1.3.3. Finance
& Accounting
11.4.1.1.3.4. Marketing
Analytics
11.4.1.1.3.5. Others
11.4.1.2. France Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
11.4.1.2.1. Small and Medium Organizations
11.4.1.2.2. Large Organizations
11.4.2. The UK
11.4.2.1. The UK Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
11.4.2.1.1. Provider Services
11.4.2.1.1.1. Revenue
Cycle Management
11.4.2.1.1.1.1. Claims Processing
11.4.2.1.1.1.2. Accounts Receivable Services
11.4.2.1.1.1.3. Others
11.4.2.1.1.2. Utilization
Management
11.4.2.1.1.3. Medical
Billing & Coding
11.4.2.1.1.4. Analytics
& Reporting
11.4.2.1.1.5. Case
Management
11.4.2.1.1.6. Others
11.4.2.1.2. Payer Services
11.4.2.1.2.1. Claims
Management
11.4.2.1.2.1.1. Claims Adjudication & Adjustments
11.4.2.1.2.1.2. Claims Audit
11.4.2.1.2.1.3. Fraud Mitigation
11.4.2.1.2.1.4. Others
11.4.2.1.2.2. Care
Management & Customer Services
11.4.2.1.2.3. Provider/Network
Management
11.4.2.1.2.4. Member
Management
11.4.2.1.2.4.1. Billing & Reconciliation
11.4.2.1.2.4.2. Helpdesk & Member Support Services
11.4.2.1.2.4.3. Others
11.4.2.1.2.5. Payers
Analytics
11.4.2.1.2.5.1. Marketing Analytics
11.4.2.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.2.1.2.5.3. Others
11.4.2.1.2.6. Others
11.4.2.1.3. Pharmaceutical and Life Sciences Services
11.4.2.1.3.1. Research
& Development
11.4.2.1.3.2. Procurement
11.4.2.1.3.3. Finance
& Accounting
11.4.2.1.3.4. Marketing
Analytics
11.4.2.1.3.5. Others
11.4.2.2. The UK Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
11.4.2.2.1. Small and Medium Organizations
11.4.2.2.2. Large Organizations
11.4.3. Spain
11.4.3.1. Spain Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
11.4.3.1.1. Provider Services
11.4.3.1.1.1. Revenue
Cycle Management
11.4.3.1.1.1.1. Claims Processing
11.4.3.1.1.1.2. Accounts Receivable Services
11.4.3.1.1.1.3. Others
11.4.3.1.1.2. Utilization
Management
11.4.3.1.1.3. Medical
Billing & Coding
11.4.3.1.1.4. Analytics
& Reporting
11.4.3.1.1.5. Case
Management
11.4.3.1.1.6. Others
11.4.3.1.2. Payer Services
11.4.3.1.2.1. Claims
Management
11.4.3.1.2.1.1. Claims Adjudication & Adjustments
11.4.3.1.2.1.2. Claims Audit
11.4.3.1.2.1.3. Fraud Mitigation
11.4.3.1.2.1.4. Others
11.4.3.1.2.2. Care
Management & Customer Services
11.4.3.1.2.3. Provider/Network
Management
11.4.3.1.2.4. Member
Management
11.4.3.1.2.4.1. Billing & Reconciliation
11.4.3.1.2.4.2. Helpdesk & Member Support Services
11.4.3.1.2.4.3. Others
11.4.3.1.2.5. Payers
Analytics
11.4.3.1.2.5.1. Marketing Analytics
11.4.3.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.3.1.2.5.3. Others
11.4.3.1.2.6. Others
11.4.3.1.3. Pharmaceutical and Life Sciences Services
11.4.3.1.3.1. Research
& Development
11.4.3.1.3.2. Procurement
11.4.3.1.3.3. Finance
& Accounting
11.4.3.1.3.4. Marketing
Analytics
11.4.3.1.3.5. Others
11.4.3.2. Spain Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
11.4.3.2.1. Small and Medium Organizations
11.4.3.2.2. Large Organizations
11.4.4. Germany
11.4.4.1. Germany Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
11.4.4.1.1. Provider Services
11.4.4.1.1.1. Revenue
Cycle Management
11.4.4.1.1.1.1. Claims Processing
11.4.4.1.1.1.2. Accounts Receivable Services
11.4.4.1.1.1.3. Others
11.4.4.1.1.2. Utilization
Management
11.4.4.1.1.3. Medical
Billing & Coding
11.4.4.1.1.4. Analytics
& Reporting
11.4.4.1.1.5. Case
Management
11.4.4.1.1.6. Others
11.4.4.1.2. Payer Services
11.4.4.1.2.1. Claims
Management
11.4.4.1.2.1.1. Claims Adjudication & Adjustments
11.4.4.1.2.1.2. Claims Audit
11.4.4.1.2.1.3. Fraud Mitigation
11.4.4.1.2.1.4. Others
11.4.4.1.2.2. Care
Management & Customer Services
11.4.4.1.2.3. Provider/Network
Management
11.4.4.1.2.4. Member
Management
11.4.4.1.2.4.1. Billing & Reconciliation
11.4.4.1.2.4.2. Helpdesk & Member Support Services
11.4.4.1.2.4.3. Others
11.4.4.1.2.5. Payers
Analytics
11.4.4.1.2.5.1. Marketing Analytics
11.4.4.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.4.1.2.5.3. Others
11.4.4.1.2.6. Others
11.4.4.1.3. Pharmaceutical and Life Sciences Services
11.4.4.1.3.1. Research
& Development
11.4.4.1.3.2. Procurement
11.4.4.1.3.3. Finance
& Accounting
11.4.4.1.3.4. Marketing
Analytics
11.4.4.1.3.5. Others
11.4.4.2. Germany Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
11.4.4.2.1. Small and Medium Organizations
11.4.4.2.2. Large Organizations
11.4.5. Italy
11.4.5.1. Italy Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
11.4.5.1.1. Provider Services
11.4.5.1.1.1. Revenue
Cycle Management
11.4.5.1.1.1.1. Claims Processing
11.4.5.1.1.1.2. Accounts Receivable Services
11.4.5.1.1.1.3. Others
11.4.5.1.1.2. Utilization
Management
11.4.5.1.1.3. Medical
Billing & Coding
11.4.5.1.1.4. Analytics
& Reporting
11.4.5.1.1.5. Case
Management
11.4.5.1.1.6. Others
11.4.5.1.2. Payer Services
11.4.5.1.2.1. Claims
Management
11.4.5.1.2.1.1. Claims Adjudication & Adjustments
11.4.5.1.2.1.2. Claims Audit
11.4.5.1.2.1.3. Fraud Mitigation
11.4.5.1.2.1.4. Others
11.4.5.1.2.2. Care
Management & Customer Services
11.4.5.1.2.3. Provider/Network
Management
11.4.5.1.2.4. Member
Management
11.4.5.1.2.4.1. Billing & Reconciliation
11.4.5.1.2.4.2. Helpdesk & Member Support Services
11.4.5.1.2.4.3. Others
11.4.5.1.2.5. Payers
Analytics
11.4.5.1.2.5.1. Marketing Analytics
11.4.5.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.5.1.2.5.3. Others
11.4.5.1.2.6. Others
11.4.5.1.3. Pharmaceutical and Life Sciences Services
11.4.5.1.3.1. Research
& Development
11.4.5.1.3.2. Procurement
11.4.5.1.3.3. Finance
& Accounting
11.4.5.1.3.4. Marketing
Analytics
11.4.5.1.3.5. Others
11.4.5.2. Italy Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
11.4.5.2.1. Small and Medium Organizations
11.4.5.2.2. Large Organizations
11.4.6. Nordic
Countries
11.4.6.1. Nordic Countries Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
11.4.6.1.1. Provider Services
11.4.6.1.1.1. Revenue
Cycle Management
11.4.6.1.1.1.1. Claims Processing
11.4.6.1.1.1.2. Accounts Receivable Services
11.4.6.1.1.1.3. Others
11.4.6.1.1.2. Utilization
Management
11.4.6.1.1.3. Medical
Billing & Coding
11.4.6.1.1.4. Analytics
& Reporting
11.4.6.1.1.5. Case
Management
11.4.6.1.1.6. Others
11.4.6.1.2. Payer Services
11.4.6.1.2.1. Claims
Management
11.4.6.1.2.1.1. Claims Adjudication & Adjustments
11.4.6.1.2.1.2. Claims Audit
11.4.6.1.2.1.3. Fraud Mitigation
11.4.6.1.2.1.4. Others
11.4.6.1.2.2. Care
Management & Customer Services
11.4.6.1.2.3. Provider/Network
Management
11.4.6.1.2.4. Member
Management
11.4.6.1.2.4.1. Billing & Reconciliation
11.4.6.1.2.4.2. Helpdesk & Member Support Services
11.4.6.1.2.4.3. Others
11.4.6.1.2.5. Payers
Analytics
11.4.6.1.2.5.1. Marketing Analytics
11.4.6.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.6.1.2.5.3. Others
11.4.6.1.2.6. Others
11.4.6.1.3. Pharmaceutical and Life Sciences Services
11.4.6.1.3.1. Research
& Development
11.4.6.1.3.2. Procurement
11.4.6.1.3.3. Finance
& Accounting
11.4.6.1.3.4. Marketing
Analytics
11.4.6.1.3.5. Others
11.4.6.2. Nordic Countries Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
11.4.6.2.1. Small and Medium Organizations
11.4.6.2.2. Large Organizations
11.4.6.3. Nordic Countries Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Country
11.4.6.3.1. Denmark
11.4.6.3.2. Finland
11.4.6.3.3. Iceland
11.4.6.3.4. Sweden
11.4.6.3.5. Norway
11.4.7. Benelux
Union
11.4.7.1. Benelux Union Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
11.4.7.1.1. Provider Services
11.4.7.1.1.1. Revenue
Cycle Management
11.4.7.1.1.1.1. Claims Processing
11.4.7.1.1.1.2. Accounts Receivable Services
11.4.7.1.1.1.3. Others
11.4.7.1.1.2. Utilization
Management
11.4.7.1.1.3. Medical
Billing & Coding
11.4.7.1.1.4. Analytics
& Reporting
11.4.7.1.1.5. Case
Management
11.4.7.1.1.6. Others
11.4.7.1.2. Payer Services
11.4.7.1.2.1. Claims
Management
11.4.7.1.2.1.1. Claims Adjudication & Adjustments
11.4.7.1.2.1.2. Claims Audit
11.4.7.1.2.1.3. Fraud Mitigation
11.4.7.1.2.1.4. Others
11.4.7.1.2.2. Care
Management & Customer Services
11.4.7.1.2.3. Provider/Network
Management
11.4.7.1.2.4. Member
Management
11.4.7.1.2.4.1. Billing & Reconciliation
11.4.7.1.2.4.2. Helpdesk & Member Support Services
11.4.7.1.2.4.3. Others
11.4.7.1.2.5. Payers
Analytics
11.4.7.1.2.5.1. Marketing Analytics
11.4.7.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.7.1.2.5.3. Others
11.4.7.1.2.6. Others
11.4.7.1.3. Pharmaceutical and Life Sciences Services
11.4.7.1.3.1. Research
& Development
11.4.7.1.3.2. Procurement
11.4.7.1.3.3. Finance
& Accounting
11.4.7.1.3.4. Marketing
Analytics
11.4.7.1.3.5. Others
11.4.7.2. Benelux Union Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
11.4.7.2.1. Small and Medium Organizations
11.4.7.2.2. Large Organizations
11.4.7.3. Benelux Union Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Country
11.4.7.3.1. Belgium
11.4.7.3.2. The Netherlands
11.4.7.3.3. Luxembourg
11.4.8. Rest of
Europe
11.4.8.1. Rest of Europe Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
11.4.8.1.1. Provider Services
11.4.8.1.1.1. Revenue
Cycle Management
11.4.8.1.1.1.1. Claims Processing
11.4.8.1.1.1.2. Accounts Receivable Services
11.4.8.1.1.1.3. Others
11.4.8.1.1.2. Utilization
Management
11.4.8.1.1.3. Medical
Billing & Coding
11.4.8.1.1.4. Analytics
& Reporting
11.4.8.1.1.5. Case
Management
11.4.8.1.1.6. Others
11.4.8.1.2. Payer Services
11.4.8.1.2.1. Claims
Management
11.4.8.1.2.1.1. Claims Adjudication & Adjustments
11.4.8.1.2.1.2. Claims Audit
11.4.8.1.2.1.3. Fraud Mitigation
11.4.8.1.2.1.4. Others
11.4.8.1.2.2. Care
Management & Customer Services
11.4.8.1.2.3. Provider/Network
Management
11.4.8.1.2.4. Member
Management
11.4.8.1.2.4.1. Billing & Reconciliation
11.4.8.1.2.4.2. Helpdesk & Member Support Services
11.4.8.1.2.4.3. Others
11.4.8.1.2.5. Payers
Analytics
11.4.8.1.2.5.1. Marketing Analytics
11.4.8.1.2.5.2. Clinical Data and Medical Costs Analytics
11.4.8.1.2.5.3. Others
11.4.8.1.2.6. Others
11.4.8.1.3. Pharmaceutical and Life Sciences Services
11.4.8.1.3.1. Research
& Development
11.4.8.1.3.2. Procurement
11.4.8.1.3.3. Finance
& Accounting
11.4.8.1.3.4. Marketing
Analytics
11.4.8.1.3.5. Others
11.4.8.2. Rest of Europe Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
11.4.8.2.1. Small and Medium Organizations
11.4.8.2.2. Large Organizations
11.5. Key Segment
for Channeling Investments
11.5.1. By
Country
11.5.2. By
Offering
11.5.3. By
Organization Size
12. Asia Pacific Healthcare BPO Market Analysis and Forecasts,
2021 - 2029
12.1. Overview
12.1.1. Asia
Pacific Healthcare BPO Market Revenue (US$ Mn)
12.2. Asia
Pacific Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Offering
12.2.1. Provider
Services
12.2.1.1. Revenue Cycle Management
12.2.1.1.1. Claims Processing
12.2.1.1.2. Accounts Receivable Services
12.2.1.1.3. Others
12.2.1.2. Utilization Management
12.2.1.3. Medical Billing & Coding
12.2.1.4. Analytics & Reporting
12.2.1.5. Case Management
12.2.1.6. Others
12.2.2. Payer
Services
12.2.2.1. Claims Management
12.2.2.1.1. Claims Adjudication & Adjustments
12.2.2.1.2. Claims Audit
12.2.2.1.3. Fraud Mitigation
12.2.2.1.4. Others
12.2.2.2. Care Management & Customer Services
12.2.2.3. Provider/Network Management
12.2.2.4. Member Management
12.2.2.4.1. Billing & Reconciliation
12.2.2.4.2. Helpdesk & Member Support Services
12.2.2.4.3. Others
12.2.2.5. Payers Analytics
12.2.2.5.1. Marketing Analytics
12.2.2.5.2. Clinical Data and Medical Costs Analytics
12.2.2.5.3. Others
12.2.2.6. Others
12.2.3. Pharmaceutical
and Life Sciences Services
12.2.3.1. Research & Development
12.2.3.2. Procurement
12.2.3.3. Finance & Accounting
12.2.3.4. Marketing Analytics
12.2.3.5. Others
12.3. Asia
Pacific Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Organization
Size
12.3.1. Small
and Medium Organizations
12.3.2. Large
Organizations
12.4. Asia
Pacific Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Country
12.4.1. China
12.4.1.1. China Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
12.4.1.1.1. Provider Services
12.4.1.1.1.1. Revenue
Cycle Management
12.4.1.1.1.1.1. Claims Processing
12.4.1.1.1.1.2. Accounts Receivable Services
12.4.1.1.1.1.3. Others
12.4.1.1.1.2. Utilization
Management
12.4.1.1.1.3. Medical
Billing & Coding
12.4.1.1.1.4. Analytics
& Reporting
12.4.1.1.1.5. Case
Management
12.4.1.1.1.6. Others
12.4.1.1.2. Payer Services
12.4.1.1.2.1. Claims
Management
12.4.1.1.2.1.1. Claims Adjudication & Adjustments
12.4.1.1.2.1.2. Claims Audit
12.4.1.1.2.1.3. Fraud Mitigation
12.4.1.1.2.1.4. Others
12.4.1.1.2.2. Care
Management & Customer Services
12.4.1.1.2.3. Provider/Network
Management
12.4.1.1.2.4. Member
Management
12.4.1.1.2.4.1. Billing & Reconciliation
12.4.1.1.2.4.2. Helpdesk & Member Support Services
12.4.1.1.2.4.3. Others
12.4.1.1.2.5. Payers
Analytics
12.4.1.1.2.5.1. Marketing Analytics
12.4.1.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.1.1.2.5.3. Others
12.4.1.1.2.6. Others
12.4.1.1.3. Pharmaceutical and Life Sciences Services
12.4.1.1.3.1. Research
& Development
12.4.1.1.3.2. Procurement
12.4.1.1.3.3. Finance
& Accounting
12.4.1.1.3.4. Marketing
Analytics
12.4.1.1.3.5. Others
12.4.1.2. China Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
12.4.1.2.1. Small and Medium Organizations
12.4.1.2.2. Large Organizations
12.4.2. Japan
12.4.2.1. Japan Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
12.4.2.1.1. Provider Services
12.4.2.1.1.1. Revenue
Cycle Management
12.4.2.1.1.1.1. Claims Processing
12.4.2.1.1.1.2. Accounts Receivable Services
12.4.2.1.1.1.3. Others
12.4.2.1.1.2. Utilization
Management
12.4.2.1.1.3. Medical
Billing & Coding
12.4.2.1.1.4. Analytics
& Reporting
12.4.2.1.1.5. Case
Management
12.4.2.1.1.6. Others
12.4.2.1.2. Payer Services
12.4.2.1.2.1. Claims
Management
12.4.2.1.2.1.1. Claims Adjudication & Adjustments
12.4.2.1.2.1.2. Claims Audit
12.4.2.1.2.1.3. Fraud Mitigation
12.4.2.1.2.1.4. Others
12.4.2.1.2.2. Care
Management & Customer Services
12.4.2.1.2.3. Provider/Network
Management
12.4.2.1.2.4. Member
Management
12.4.2.1.2.4.1. Billing & Reconciliation
12.4.2.1.2.4.2. Helpdesk & Member Support Services
12.4.2.1.2.4.3. Others
12.4.2.1.2.5. Payers
Analytics
12.4.2.1.2.5.1. Marketing Analytics
12.4.2.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.2.1.2.5.3. Others
12.4.2.1.2.6. Others
12.4.2.1.3. Pharmaceutical and Life Sciences Services
12.4.2.1.3.1. Research
& Development
12.4.2.1.3.2. Procurement
12.4.2.1.3.3. Finance
& Accounting
12.4.2.1.3.4. Marketing
Analytics
12.4.2.1.3.5. Others
12.4.2.2. Japan Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
12.4.2.2.1. Small and Medium Organizations
12.4.2.2.2. Large Organizations
12.4.3. India
12.4.3.1. India Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
12.4.3.1.1. Provider Services
12.4.3.1.1.1. Revenue
Cycle Management
12.4.3.1.1.1.1. Claims Processing
12.4.3.1.1.1.2. Accounts Receivable Services
12.4.3.1.1.1.3. Others
12.4.3.1.1.2. Utilization
Management
12.4.3.1.1.3. Medical
Billing & Coding
12.4.3.1.1.4. Analytics
& Reporting
12.4.3.1.1.5. Case
Management
12.4.3.1.1.6. Others
12.4.3.1.2. Payer Services
12.4.3.1.2.1. Claims
Management
12.4.3.1.2.1.1. Claims Adjudication & Adjustments
12.4.3.1.2.1.2. Claims Audit
12.4.3.1.2.1.3. Fraud Mitigation
12.4.3.1.2.1.4. Others
12.4.3.1.2.2. Care
Management & Customer Services
12.4.3.1.2.3. Provider/Network
Management
12.4.3.1.2.4. Member
Management
12.4.3.1.2.4.1. Billing & Reconciliation
12.4.3.1.2.4.2. Helpdesk & Member Support Services
12.4.3.1.2.4.3. Others
12.4.3.1.2.5. Payers
Analytics
12.4.3.1.2.5.1. Marketing Analytics
12.4.3.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.3.1.2.5.3. Others
12.4.3.1.2.6. Others
12.4.3.1.3. Pharmaceutical and Life Sciences Services
12.4.3.1.3.1. Research
& Development
12.4.3.1.3.2. Procurement
12.4.3.1.3.3. Finance
& Accounting
12.4.3.1.3.4. Marketing
Analytics
12.4.3.1.3.5. Others
12.4.3.2. India Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
12.4.3.2.1. Small and Medium Organizations
12.4.3.2.2. Large Organizations
12.4.4. New
Zealand
12.4.4.1. New Zealand Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
12.4.4.1.1. Provider Services
12.4.4.1.1.1. Revenue
Cycle Management
12.4.4.1.1.1.1. Claims Processing
12.4.4.1.1.1.2. Accounts Receivable Services
12.4.4.1.1.1.3. Others
12.4.4.1.1.2. Utilization
Management
12.4.4.1.1.3. Medical
Billing & Coding
12.4.4.1.1.4. Analytics
& Reporting
12.4.4.1.1.5. Case
Management
12.4.4.1.1.6. Others
12.4.4.1.2. Payer Services
12.4.4.1.2.1. Claims
Management
12.4.4.1.2.1.1. Claims Adjudication & Adjustments
12.4.4.1.2.1.2. Claims Audit
12.4.4.1.2.1.3. Fraud Mitigation
12.4.4.1.2.1.4. Others
12.4.4.1.2.2. Care
Management & Customer Services
12.4.4.1.2.3. Provider/Network
Management
12.4.4.1.2.4. Member
Management
12.4.4.1.2.4.1. Billing & Reconciliation
12.4.4.1.2.4.2. Helpdesk & Member Support Services
12.4.4.1.2.4.3. Others
12.4.4.1.2.5. Payers
Analytics
12.4.4.1.2.5.1. Marketing Analytics
12.4.4.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.4.1.2.5.3. Others
12.4.4.1.2.6. Others
12.4.4.1.3. Pharmaceutical and Life Sciences Services
12.4.4.1.3.1. Research
& Development
12.4.4.1.3.2. Procurement
12.4.4.1.3.3. Finance
& Accounting
12.4.4.1.3.4. Marketing
Analytics
12.4.4.1.3.5. Others
12.4.4.2. New Zealand Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.4.4.2.1. Small and Medium Organizations
12.4.4.2.2. Large Organizations
12.4.5. Australia
12.4.5.1. Australia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
12.4.5.1.1. Provider Services
12.4.5.1.1.1. Revenue
Cycle Management
12.4.5.1.1.1.1. Claims Processing
12.4.5.1.1.1.2. Accounts Receivable Services
12.4.5.1.1.1.3. Others
12.4.5.1.1.2. Utilization
Management
12.4.5.1.1.3. Medical
Billing & Coding
12.4.5.1.1.4. Analytics
& Reporting
12.4.5.1.1.5. Case
Management
12.4.5.1.1.6. Others
12.4.5.1.2. Payer Services
12.4.5.1.2.1. Claims
Management
12.4.5.1.2.1.1. Claims Adjudication & Adjustments
12.4.5.1.2.1.2. Claims Audit
12.4.5.1.2.1.3. Fraud Mitigation
12.4.5.1.2.1.4. Others
12.4.5.1.2.2. Care
Management & Customer Services
12.4.5.1.2.3. Provider/Network
Management
12.4.5.1.2.4. Member
Management
12.4.5.1.2.4.1. Billing & Reconciliation
12.4.5.1.2.4.2. Helpdesk & Member Support Services
12.4.5.1.2.4.3. Others
12.4.5.1.2.5. Payers
Analytics
12.4.5.1.2.5.1. Marketing Analytics
12.4.5.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.5.1.2.5.3. Others
12.4.5.1.2.6. Others
12.4.5.1.3. Pharmaceutical and Life Sciences Services
12.4.5.1.3.1. Research
& Development
12.4.5.1.3.2. Procurement
12.4.5.1.3.3. Finance
& Accounting
12.4.5.1.3.4. Marketing
Analytics
12.4.5.1.3.5. Others
12.4.5.2. Australia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.4.5.2.1. Small and Medium Organizations
12.4.5.2.2. Large Organizations
12.4.6. South
Korea
12.4.6.1. South Korea Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
12.4.6.1.1. Provider Services
12.4.6.1.1.1. Revenue
Cycle Management
12.4.6.1.1.1.1. Claims Processing
12.4.6.1.1.1.2. Accounts Receivable Services
12.4.6.1.1.1.3. Others
12.4.6.1.1.2. Utilization
Management
12.4.6.1.1.3. Medical
Billing & Coding
12.4.6.1.1.4. Analytics
& Reporting
12.4.6.1.1.5. Case
Management
12.4.6.1.1.6. Others
12.4.6.1.2. Payer Services
12.4.6.1.2.1. Claims
Management
12.4.6.1.2.1.1. Claims Adjudication & Adjustments
12.4.6.1.2.1.2. Claims Audit
12.4.6.1.2.1.3. Fraud Mitigation
12.4.6.1.2.1.4. Others
12.4.6.1.2.2. Care
Management & Customer Services
12.4.6.1.2.3. Provider/Network
Management
12.4.6.1.2.4. Member
Management
12.4.6.1.2.4.1. Billing & Reconciliation
12.4.6.1.2.4.2. Helpdesk & Member Support Services
12.4.6.1.2.4.3. Others
12.4.6.1.2.5. Payers
Analytics
12.4.6.1.2.5.1. Marketing Analytics
12.4.6.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.6.1.2.5.3. Others
12.4.6.1.2.6. Others
12.4.6.1.3. Pharmaceutical and Life Sciences Services
12.4.6.1.3.1. Research
& Development
12.4.6.1.3.2. Procurement
12.4.6.1.3.3. Finance
& Accounting
12.4.6.1.3.4. Marketing
Analytics
12.4.6.1.3.5. Others
12.4.6.2. South Korea Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.4.6.2.1. Small and Medium Organizations
12.4.6.2.2. Large Organizations
12.4.7. Southeast
Asia
12.4.7.1. Southeast Asia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
12.4.7.1.1. Provider Services
12.4.7.1.1.1. Revenue
Cycle Management
12.4.7.1.1.1.1. Claims Processing
12.4.7.1.1.1.2. Accounts Receivable Services
12.4.7.1.1.1.3. Others
12.4.7.1.1.2. Utilization
Management
12.4.7.1.1.3. Medical
Billing & Coding
12.4.7.1.1.4. Analytics
& Reporting
12.4.7.1.1.5. Case
Management
12.4.7.1.1.6. Others
12.4.7.1.2. Payer Services
12.4.7.1.2.1. Claims
Management
12.4.7.1.2.1.1. Claims Adjudication & Adjustments
12.4.7.1.2.1.2. Claims Audit
12.4.7.1.2.1.3. Fraud Mitigation
12.4.7.1.2.1.4. Others
12.4.7.1.2.2. Care
Management & Customer Services
12.4.7.1.2.3. Provider/Network
Management
12.4.7.1.2.4. Member
Management
12.4.7.1.2.4.1. Billing & Reconciliation
12.4.7.1.2.4.2. Helpdesk & Member Support Services
12.4.7.1.2.4.3. Others
12.4.7.1.2.5. Payers
Analytics
12.4.7.1.2.5.1. Marketing Analytics
12.4.7.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.7.1.2.5.3. Others
12.4.7.1.2.6. Others
12.4.7.1.3. Pharmaceutical and Life Sciences Services
12.4.7.1.3.1. Research
& Development
12.4.7.1.3.2. Procurement
12.4.7.1.3.3. Finance
& Accounting
12.4.7.1.3.4. Marketing
Analytics
12.4.7.1.3.5. Others
12.4.7.2. Southeast Asia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
12.4.7.2.1. Small and Medium Organizations
12.4.7.2.2. Large Organizations
12.4.7.3. Southeast Asia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Country
12.4.7.3.1. Indonesia
12.4.7.3.2. Thailand
12.4.7.3.3. Malaysia
12.4.7.3.4. Singapore
12.4.7.3.5. Rest of Southeast Asia
12.4.8. Rest of
Asia Pacific
12.4.8.1. Rest of Asia Pacific Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Offering
12.4.8.1.1. Provider Services
12.4.8.1.1.1. Revenue
Cycle Management
12.4.8.1.1.1.1. Claims Processing
12.4.8.1.1.1.2. Accounts Receivable Services
12.4.8.1.1.1.3. Others
12.4.8.1.1.2. Utilization
Management
12.4.8.1.1.3. Medical
Billing & Coding
12.4.8.1.1.4. Analytics
& Reporting
12.4.8.1.1.5. Case
Management
12.4.8.1.1.6. Others
12.4.8.1.2. Payer Services
12.4.8.1.2.1. Claims
Management
12.4.8.1.2.1.1. Claims Adjudication & Adjustments
12.4.8.1.2.1.2. Claims Audit
12.4.8.1.2.1.3. Fraud Mitigation
12.4.8.1.2.1.4. Others
12.4.8.1.2.2. Care
Management & Customer Services
12.4.8.1.2.3. Provider/Network
Management
12.4.8.1.2.4. Member
Management
12.4.8.1.2.4.1. Billing & Reconciliation
12.4.8.1.2.4.2. Helpdesk & Member Support Services
12.4.8.1.2.4.3. Others
12.4.8.1.2.5. Payers
Analytics
12.4.8.1.2.5.1. Marketing Analytics
12.4.8.1.2.5.2. Clinical Data and Medical Costs Analytics
12.4.8.1.2.5.3. Others
12.4.8.1.2.6. Others
12.4.8.1.3. Pharmaceutical and Life Sciences Services
12.4.8.1.3.1. Research
& Development
12.4.8.1.3.2. Procurement
12.4.8.1.3.3. Finance
& Accounting
12.4.8.1.3.4. Marketing
Analytics
12.4.8.1.3.5. Others
12.4.8.2. Rest of Asia Pacific Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Organization Size
12.4.8.2.1. Small and Medium Organizations
12.4.8.2.2. Large Organizations
12.5. Key
Segment for Channeling Investments
12.5.1. By
Country
12.5.2. By
Offering
12.5.3. By
Organization Size
13. Middle East and Africa Healthcare BPO Market Analysis and
Forecasts, 2021 - 2029
13.1. Overview
13.1.1. Middle
East and Africa Healthcare BPO Market Revenue (US$ Mn)
13.2. Middle
East and Africa Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
13.2.1. Provider
Services
13.2.1.1. Revenue Cycle Management
13.2.1.1.1. Claims Processing
13.2.1.1.2. Accounts Receivable Services
13.2.1.1.3. Others
13.2.1.2. Utilization Management
13.2.1.3. Medical Billing & Coding
13.2.1.4. Analytics & Reporting
13.2.1.5. Case Management
13.2.1.6. Others
13.2.2. Payer
Services
13.2.2.1. Claims Management
13.2.2.1.1. Claims Adjudication & Adjustments
13.2.2.1.2. Claims Audit
13.2.2.1.3. Fraud Mitigation
13.2.2.1.4. Others
13.2.2.2. Care Management & Customer Services
13.2.2.3. Provider/Network Management
13.2.2.4. Member Management
13.2.2.4.1. Billing & Reconciliation
13.2.2.4.2. Helpdesk & Member Support Services
13.2.2.4.3. Others
13.2.2.5. Payers Analytics
13.2.2.5.1. Marketing Analytics
13.2.2.5.2. Clinical Data and Medical Costs Analytics
13.2.2.5.3. Others
13.2.2.6. Others
13.2.3. Pharmaceutical
and Life Sciences Services
13.2.3.1. Research & Development
13.2.3.2. Procurement
13.2.3.3. Finance & Accounting
13.2.3.4. Marketing Analytics
13.2.3.5. Others
13.3. Middle
East and Africa Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.3.1. Small
and Medium Organizations
13.3.2. Large
Organizations
13.4. Middle
East and Africa Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Country
13.4.1. Saudi
Arabia
13.4.1.1. Saudi Arabia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
13.4.1.1.1. Provider Services
13.4.1.1.1.1. Revenue
Cycle Management
13.4.1.1.1.1.1. Claims Processing
13.4.1.1.1.1.2. Accounts Receivable Services
13.4.1.1.1.1.3. Others
13.4.1.1.1.2. Utilization
Management
13.4.1.1.1.3. Medical
Billing & Coding
13.4.1.1.1.4. Analytics
& Reporting
13.4.1.1.1.5. Case
Management
13.4.1.1.1.6. Others
13.4.1.1.2. Payer Services
13.4.1.1.2.1. Claims
Management
13.4.1.1.2.1.1. Claims Adjudication & Adjustments
13.4.1.1.2.1.2. Claims Audit
13.4.1.1.2.1.3. Fraud Mitigation
13.4.1.1.2.1.4. Others
13.4.1.1.2.2. Care
Management & Customer Services
13.4.1.1.2.3. Provider/Network
Management
13.4.1.1.2.4. Member
Management
13.4.1.1.2.4.1. Billing & Reconciliation
13.4.1.1.2.4.2. Helpdesk & Member Support Services
13.4.1.1.2.4.3. Others
13.4.1.1.2.5. Payers
Analytics
13.4.1.1.2.5.1. Marketing Analytics
13.4.1.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.1.1.2.5.3. Others
13.4.1.1.2.6. Others
13.4.1.1.3. Pharmaceutical and Life Sciences Services
13.4.1.1.3.1. Research
& Development
13.4.1.1.3.2. Procurement
13.4.1.1.3.3. Finance
& Accounting
13.4.1.1.3.4. Marketing
Analytics
13.4.1.1.3.5. Others
13.4.1.2. Saudi Arabia Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
13.4.1.2.1. Small and Medium Organizations
13.4.1.2.2. Large Organizations
13.4.2. UAE
13.4.2.1. UAE Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
13.4.2.1.1. Provider Services
13.4.2.1.1.1. Revenue
Cycle Management
13.4.2.1.1.1.1. Claims Processing
13.4.2.1.1.1.2. Accounts Receivable Services
13.4.2.1.1.1.3. Others
13.4.2.1.1.2. Utilization
Management
13.4.2.1.1.3. Medical
Billing & Coding
13.4.2.1.1.4. Analytics
& Reporting
13.4.2.1.1.5. Case
Management
13.4.2.1.1.6. Others
13.4.2.1.2. Payer Services
13.4.2.1.2.1. Claims
Management
13.4.2.1.2.1.1. Claims Adjudication & Adjustments
13.4.2.1.2.1.2. Claims Audit
13.4.2.1.2.1.3. Fraud Mitigation
13.4.2.1.2.1.4. Others
13.4.2.1.2.2. Care
Management & Customer Services
13.4.2.1.2.3. Provider/Network
Management
13.4.2.1.2.4. Member
Management
13.4.2.1.2.4.1. Billing & Reconciliation
13.4.2.1.2.4.2. Helpdesk & Member Support Services
13.4.2.1.2.4.3. Others
13.4.2.1.2.5. Payers
Analytics
13.4.2.1.2.5.1. Marketing Analytics
13.4.2.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.2.1.2.5.3. Others
13.4.2.1.2.6. Others
13.4.2.1.3. Pharmaceutical and Life Sciences Services
13.4.2.1.3.1. Research
& Development
13.4.2.1.3.2. Procurement
13.4.2.1.3.3. Finance
& Accounting
13.4.2.1.3.4. Marketing
Analytics
13.4.2.1.3.5. Others
13.4.2.2. UAE Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.4.2.2.1. Small and Medium Organizations
13.4.2.2.2. Large Organizations
13.4.3. Egypt
13.4.3.1. Egypt Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Offering
13.4.3.1.1. Provider Services
13.4.3.1.1.1. Revenue
Cycle Management
13.4.3.1.1.1.1. Claims Processing
13.4.3.1.1.1.2. Accounts Receivable Services
13.4.3.1.1.1.3. Others
13.4.3.1.1.2. Utilization
Management
13.4.3.1.1.3. Medical
Billing & Coding
13.4.3.1.1.4. Analytics
& Reporting
13.4.3.1.1.5. Case
Management
13.4.3.1.1.6. Others
13.4.3.1.2. Payer Services
13.4.3.1.2.1. Claims
Management
13.4.3.1.2.1.1. Claims Adjudication & Adjustments
13.4.3.1.2.1.2. Claims Audit
13.4.3.1.2.1.3. Fraud Mitigation
13.4.3.1.2.1.4. Others
13.4.3.1.2.2. Care
Management & Customer Services
13.4.3.1.2.3. Provider/Network
Management
13.4.3.1.2.4. Member
Management
13.4.3.1.2.4.1. Billing & Reconciliation
13.4.3.1.2.4.2. Helpdesk & Member Support Services
13.4.3.1.2.4.3. Others
13.4.3.1.2.5. Payers
Analytics
13.4.3.1.2.5.1. Marketing Analytics
13.4.3.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.3.1.2.5.3. Others
13.4.3.1.2.6. Others
13.4.3.1.3. Pharmaceutical and Life Sciences Services
13.4.3.1.3.1. Research
& Development
13.4.3.1.3.2. Procurement
13.4.3.1.3.3. Finance
& Accounting
13.4.3.1.3.4. Marketing
Analytics
13.4.3.1.3.5. Others
13.4.3.2. Egypt Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By
Organization Size
13.4.3.2.1. Small and Medium Organizations
13.4.3.2.2. Large Organizations
13.4.4. Kuwait
13.4.4.1. Kuwait Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
13.4.4.1.1. Provider Services
13.4.4.1.1.1. Revenue
Cycle Management
13.4.4.1.1.1.1. Claims Processing
13.4.4.1.1.1.2. Accounts Receivable Services
13.4.4.1.1.1.3. Others
13.4.4.1.1.2. Utilization
Management
13.4.4.1.1.3. Medical
Billing & Coding
13.4.4.1.1.4. Analytics
& Reporting
13.4.4.1.1.5. Case
Management
13.4.4.1.1.6. Others
13.4.4.1.2. Payer Services
13.4.4.1.2.1. Claims
Management
13.4.4.1.2.1.1. Claims Adjudication & Adjustments
13.4.4.1.2.1.2. Claims Audit
13.4.4.1.2.1.3. Fraud Mitigation
13.4.4.1.2.1.4. Others
13.4.4.1.2.2. Care
Management & Customer Services
13.4.4.1.2.3. Provider/Network
Management
13.4.4.1.2.4. Member
Management
13.4.4.1.2.4.1. Billing & Reconciliation
13.4.4.1.2.4.2. Helpdesk & Member Support Services
13.4.4.1.2.4.3. Others
13.4.4.1.2.5. Payers
Analytics
13.4.4.1.2.5.1. Marketing Analytics
13.4.4.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.4.1.2.5.3. Others
13.4.4.1.2.6. Others
13.4.4.1.3. Pharmaceutical and Life Sciences Services
13.4.4.1.3.1. Research
& Development
13.4.4.1.3.2. Procurement
13.4.4.1.3.3. Finance
& Accounting
13.4.4.1.3.4. Marketing
Analytics
13.4.4.1.3.5. Others
13.4.4.2. Kuwait Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
13.4.4.2.1. Small and Medium Organizations
13.4.4.2.2. Large Organizations
13.4.5. South
Africa
13.4.5.1. South Africa Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
13.4.5.1.1. Provider Services
13.4.5.1.1.1. Revenue
Cycle Management
13.4.5.1.1.1.1. Claims Processing
13.4.5.1.1.1.2. Accounts Receivable Services
13.4.5.1.1.1.3. Others
13.4.5.1.1.2. Utilization
Management
13.4.5.1.1.3. Medical
Billing & Coding
13.4.5.1.1.4. Analytics
& Reporting
13.4.5.1.1.5. Case
Management
13.4.5.1.1.6. Others
13.4.5.1.2. Payer Services
13.4.5.1.2.1. Claims
Management
13.4.5.1.2.1.1. Claims Adjudication & Adjustments
13.4.5.1.2.1.2. Claims Audit
13.4.5.1.2.1.3. Fraud Mitigation
13.4.5.1.2.1.4. Others
13.4.5.1.2.2. Care
Management & Customer Services
13.4.5.1.2.3. Provider/Network
Management
13.4.5.1.2.4. Member
Management
13.4.5.1.2.4.1. Billing & Reconciliation
13.4.5.1.2.4.2. Helpdesk & Member Support Services
13.4.5.1.2.4.3. Others
13.4.5.1.2.5. Payers
Analytics
13.4.5.1.2.5.1. Marketing Analytics
13.4.5.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.5.1.2.5.3. Others
13.4.5.1.2.6. Others
13.4.5.1.3. Pharmaceutical and Life Sciences Services
13.4.5.1.3.1. Research
& Development
13.4.5.1.3.2. Procurement
13.4.5.1.3.3. Finance
& Accounting
13.4.5.1.3.4. Marketing
Analytics
13.4.5.1.3.5. Others
13.4.5.2. South Africa Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
13.4.5.2.1. Small and Medium Organizations
13.4.5.2.2. Large Organizations
13.4.6. Rest of
Middle East & Africa
13.4.6.1. Rest of Middle East & Africa Healthcare BPO Market Revenue
(US$ Mn) and Forecasts, By Offering
13.4.6.1.1. Provider Services
13.4.6.1.1.1. Revenue
Cycle Management
13.4.6.1.1.1.1. Claims Processing
13.4.6.1.1.1.2. Accounts Receivable Services
13.4.6.1.1.1.3. Others
13.4.6.1.1.2. Utilization
Management
13.4.6.1.1.3. Medical
Billing & Coding
13.4.6.1.1.4. Analytics
& Reporting
13.4.6.1.1.5. Case
Management
13.4.6.1.1.6. Others
13.4.6.1.2. Payer Services
13.4.6.1.2.1. Claims
Management
13.4.6.1.2.1.1. Claims Adjudication & Adjustments
13.4.6.1.2.1.2. Claims Audit
13.4.6.1.2.1.3. Fraud Mitigation
13.4.6.1.2.1.4. Others
13.4.6.1.2.2. Care
Management & Customer Services
13.4.6.1.2.3. Provider/Network
Management
13.4.6.1.2.4. Member
Management
13.4.6.1.2.4.1. Billing & Reconciliation
13.4.6.1.2.4.2. Helpdesk & Member Support Services
13.4.6.1.2.4.3. Others
13.4.6.1.2.5. Payers
Analytics
13.4.6.1.2.5.1. Marketing Analytics
13.4.6.1.2.5.2. Clinical Data and Medical Costs Analytics
13.4.6.1.2.5.3. Others
13.4.6.1.2.6. Others
13.4.6.1.3. Pharmaceutical and Life Sciences Services
13.4.6.1.3.1. Research
& Development
13.4.6.1.3.2. Procurement
13.4.6.1.3.3. Finance
& Accounting
13.4.6.1.3.4. Marketing
Analytics
13.4.6.1.3.5. Others
13.4.6.2. Rest of Middle East & Africa Healthcare BPO Market Revenue
(US$ Mn) and Forecasts, By Organization Size
13.4.6.2.1. Small and Medium Organizations
13.4.6.2.2. Large Organizations
13.5. Key
Segment for Channeling Investments
13.5.1. By
Country
13.5.2. By
Offering
13.5.3. By
Organization Size
14. Latin America Healthcare BPO Market Analysis and Forecasts,
2021 - 2029
14.1. Overview
14.1.1. Latin
America Healthcare BPO Market Revenue (US$ Mn)
14.2. Latin
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Offering
14.2.1. Provider
Services
14.2.1.1. Revenue Cycle Management
14.2.1.1.1. Claims Processing
14.2.1.1.2. Accounts Receivable Services
14.2.1.1.3. Others
14.2.1.2. Utilization Management
14.2.1.3. Medical Billing & Coding
14.2.1.4. Analytics & Reporting
14.2.1.5. Case Management
14.2.1.6. Others
14.2.2. Payer
Services
14.2.2.1. Claims Management
14.2.2.1.1. Claims Adjudication & Adjustments
14.2.2.1.2. Claims Audit
14.2.2.1.3. Fraud Mitigation
14.2.2.1.4. Others
14.2.2.2. Care Management & Customer Services
14.2.2.3. Provider/Network Management
14.2.2.4. Member Management
14.2.2.4.1. Billing & Reconciliation
14.2.2.4.2. Helpdesk & Member Support Services
14.2.2.4.3. Others
14.2.2.5. Payers Analytics
14.2.2.5.1. Marketing Analytics
14.2.2.5.2. Clinical Data and Medical Costs Analytics
14.2.2.5.3. Others
14.2.2.6. Others
14.2.3. Pharmaceutical
and Life Sciences Services
14.2.3.1. Research & Development
14.2.3.2. Procurement
14.2.3.3. Finance & Accounting
14.2.3.4. Marketing Analytics
14.2.3.5. Others
14.3. Latin
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Organization
Size
14.3.1. Small
and Medium Organizations
14.3.2. Large
Organizations
14.4. Latin
America Healthcare BPO Market Revenue (US$ Mn) and Forecasts, By Country
14.4.1. Brazil
14.4.1.1. Brazil Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Offering
14.4.1.1.1. Provider Services
14.4.1.1.1.1. Revenue
Cycle Management
14.4.1.1.1.1.1. Claims Processing
14.4.1.1.1.1.2. Accounts Receivable Services
14.4.1.1.1.1.3. Others
14.4.1.1.1.2. Utilization
Management
14.4.1.1.1.3. Medical
Billing & Coding
14.4.1.1.1.4. Analytics
& Reporting
14.4.1.1.1.5. Case
Management
14.4.1.1.1.6. Others
14.4.1.1.2. Payer Services
14.4.1.1.2.1. Claims
Management
14.4.1.1.2.1.1. Claims Adjudication & Adjustments
14.4.1.1.2.1.2. Claims Audit
14.4.1.1.2.1.3. Fraud Mitigation
14.4.1.1.2.1.4. Others
14.4.1.1.2.2. Care
Management & Customer Services
14.4.1.1.2.3. Provider/Network
Management
14.4.1.1.2.4. Member
Management
14.4.1.1.2.4.1. Billing & Reconciliation
14.4.1.1.2.4.2. Helpdesk & Member Support Services
14.4.1.1.2.4.3. Others
14.4.1.1.2.5. Payers
Analytics
14.4.1.1.2.5.1. Marketing Analytics
14.4.1.1.2.5.2. Clinical Data and Medical Costs Analytics
14.4.1.1.2.5.3. Others
14.4.1.1.2.6. Others
14.4.1.1.3. Pharmaceutical and Life Sciences Services
14.4.1.1.3.1. Research
& Development
14.4.1.1.3.2. Procurement
14.4.1.1.3.3. Finance
& Accounting
14.4.1.1.3.4. Marketing
Analytics
14.4.1.1.3.5. Others
14.4.1.2. Brazil Healthcare BPO Market Revenue (US$ Mn) and Forecasts,
By Organization Size
14.4.1.2.1. Small and Medium Organizations
14.4.1.2.2. Large Organizations
14.4.2. Argentina
14.4.2.1. Argentina Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Offering
14.4.2.1.1. Provider Services
14.4.2.1.1.1. Revenue
Cycle Management
14.4.2.1.1.1.1. Claims Processing
14.4.2.1.1.1.2. Accounts Receivable Services
14.4.2.1.1.1.3. Others
14.4.2.1.1.2. Utilization
Management
14.4.2.1.1.3. Medical
Billing & Coding
14.4.2.1.1.4. Analytics
& Reporting
14.4.2.1.1.5. Case
Management
14.4.2.1.1.6. Others
14.4.2.1.2. Payer Services
14.4.2.1.2.1. Claims
Management
14.4.2.1.2.1.1. Claims Adjudication & Adjustments
14.4.2.1.2.1.2. Claims Audit
14.4.2.1.2.1.3. Fraud Mitigation
14.4.2.1.2.1.4. Others
14.4.2.1.2.2. Care
Management & Customer Services
14.4.2.1.2.3. Provider/Network
Management
14.4.2.1.2.4. Member
Management
14.4.2.1.2.4.1. Billing & Reconciliation
14.4.2.1.2.4.2. Helpdesk & Member Support Services
14.4.2.1.2.4.3. Others
14.4.2.1.2.5. Payers
Analytics
14.4.2.1.2.5.1. Marketing Analytics
14.4.2.1.2.5.2. Clinical Data and Medical Costs Analytics
14.4.2.1.2.5.3. Others
14.4.2.1.2.6. Others
14.4.2.1.3. Pharmaceutical and Life Sciences Services
14.4.2.1.3.1. Research
& Development
14.4.2.1.3.2. Procurement
14.4.2.1.3.3. Finance
& Accounting
14.4.2.1.3.4. Marketing
Analytics
14.4.2.1.3.5. Others
14.4.2.2. Argentina Healthcare BPO Market Revenue (US$ Mn) and
Forecasts, By Organization Size
14.4.2.2.1. Small and Medium Organizations
14.4.2.2.2. Large Organizations
14.4.3. Rest of
Latin America
14.4.3.1. Rest of Latin America Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Offering
14.4.3.1.1. Provider Services
14.4.3.1.1.1. Revenue
Cycle Management
14.4.3.1.1.1.1. Claims Processing
14.4.3.1.1.1.2. Accounts Receivable Services
14.4.3.1.1.1.3. Others
14.4.3.1.1.2. Utilization
Management
14.4.3.1.1.3. Medical
Billing & Coding
14.4.3.1.1.4. Analytics
& Reporting
14.4.3.1.1.5. Case
Management
14.4.3.1.1.6. Others
14.4.3.1.2. Payer Services
14.4.3.1.2.1. Claims
Management
14.4.3.1.2.1.1. Claims Adjudication & Adjustments
14.4.3.1.2.1.2. Claims Audit
14.4.3.1.2.1.3. Fraud Mitigation
14.4.3.1.2.1.4. Others
14.4.3.1.2.2. Care
Management & Customer Services
14.4.3.1.2.3. Provider/Network
Management
14.4.3.1.2.4. Member
Management
14.4.3.1.2.4.1. Billing & Reconciliation
14.4.3.1.2.4.2. Helpdesk & Member Support Services
14.4.3.1.2.4.3. Others
14.4.3.1.2.5. Payers
Analytics
14.4.3.1.2.5.1. Marketing Analytics
14.4.3.1.2.5.2. Clinical Data and Medical Costs Analytics
14.4.3.1.2.5.3. Others
14.4.3.1.2.6. Others
14.4.3.1.3. Pharmaceutical and Life Sciences Services
14.4.3.1.3.1. Research
& Development
14.4.3.1.3.2. Procurement
14.4.3.1.3.3. Finance
& Accounting
14.4.3.1.3.4. Marketing
Analytics
14.4.3.1.3.5. Others
14.4.3.2. Rest of Latin America Healthcare BPO Market Revenue (US$ Mn)
and Forecasts, By Organization Size
14.4.3.2.1. Small and Medium Organizations
14.4.3.2.2. Large Organizations
14.5. Key
Segment for Channeling Investments
14.5.1. By
Country
14.5.2. By
Offering
14.5.3. By
Organization Size
15. Competitive Benchmarking
15.1. Market
Share Analysis, 2020
15.2. Global
Presence and Growth Strategies
15.2.1. Mergers
and Acquisitions
15.2.2. Product
Launches
15.2.3. Investments
Trends
15.2.4. R&D
Initiatives
16. Player Profiles
16.1. Accenture
16.1.1. Company
Details
16.1.2. Company
Overview
16.1.3. Product
Offerings
16.1.4. Key
Developments
16.1.5. Financial
Analysis
16.1.6. SWOT
Analysis
16.1.7. Business
Strategies
16.2. Cognizant
16.2.1. Company
Details
16.2.2. Company
Overview
16.2.3. Product
Offerings
16.2.4. Key
Developments
16.2.5. Financial
Analysis
16.2.6. SWOT
Analysis
16.2.7. Business
Strategies
16.3. Cognizant
16.3.1. Company
Details
16.3.2. Company
Overview
16.3.3. Product
Offerings
16.3.4. Key
Developments
16.3.5. Financial
Analysis
16.3.6. SWOT
Analysis
16.3.7. Business
Strategies
16.4. Conduent,
Inc.
16.4.1. Company
Details
16.4.2. Company
Overview
16.4.3. Product
Offerings
16.4.4. Key
Developments
16.4.5. Financial
Analysis
16.4.6. SWOT
Analysis
16.4.7. Business
Strategies
16.5. Firstsource
16.5.1. Company
Details
16.5.2. Company
Overview
16.5.3. Product
Offerings
16.5.4. Key
Developments
16.5.5. Financial
Analysis
16.5.6. SWOT
Analysis
16.5.7. Business
Strategies
16.6. GeBBS
Healthcare Solutions
16.6.1. Company
Details
16.6.2. Company
Overview
16.6.3. Product
Offerings
16.6.4. Key
Developments
16.6.5. Financial
Analysis
16.6.6. SWOT
Analysis
16.6.7. Business
Strategies
16.7. Genpact
16.7.1. Company
Details
16.7.2. Company
Overview
16.7.3. Product
Offerings
16.7.4. Key
Developments
16.7.5. Financial
Analysis
16.7.6. SWOT
Analysis
16.7.7. Business
Strategies
16.8. HCL
Technologies Limited
16.8.1. Company
Details
16.8.2. Company
Overview
16.8.3. Product
Offerings
16.8.4. Key
Developments
16.8.5. Financial
Analysis
16.8.6. SWOT
Analysis
16.8.7. Business
Strategies
16.9. Infosys
Limited
16.9.1. Company
Details
16.9.2. Company
Overview
16.9.3. Product
Offerings
16.9.4. Key
Developments
16.9.5. Financial
Analysis
16.9.6. SWOT
Analysis
16.9.7. Business
Strategies
16.10. Maxicus
16.10.1. Company
Details
16.10.2. Company
Overview
16.10.3. Product
Offerings
16.10.4. Key
Developments
16.10.5. Financial
Analysis
16.10.6. SWOT
Analysis
16.10.7. Business
Strategies
16.11. Omega
Healthcare
16.11.1. Company
Details
16.11.2. Company
Overview
16.11.3. Product
Offerings
16.11.4. Key
Developments
16.11.5. Financial
Analysis
16.11.6. SWOT
Analysis
16.11.7. Business
Strategies
16.12. Parexel
International Corporation
16.12.1. Company
Details
16.12.2. Company
Overview
16.12.3. Product
Offerings
16.12.4. Key
Developments
16.12.5. Financial
Analysis
16.12.6. SWOT
Analysis
16.12.7. Business
Strategies
16.13. Sutherland
Global
16.13.1. Company
Details
16.13.2. Company
Overview
16.13.3. Product
Offerings
16.13.4. Key
Developments
16.13.5. Financial
Analysis
16.13.6. SWOT
Analysis
16.13.7. Business
Strategies
16.14. Sykes
Enterprises
16.14.1. Company
Details
16.14.2. Company
Overview
16.14.3. Product
Offerings
16.14.4. Key
Developments
16.14.5. Financial
Analysis
16.14.6. SWOT
Analysis
16.14.7. Business
Strategies
16.15. Tata
Consultancy Services
16.15.1. Company
Details
16.15.2. Company
Overview
16.15.3. Product
Offerings
16.15.4. Key
Developments
16.15.5. Financial
Analysis
16.15.6. SWOT
Analysis
16.15.7. Business
Strategies
16.16. WNS
(Holdings) Ltd
16.16.1. Company
Details
16.16.2. Company
Overview
16.16.3. Product
Offerings
16.16.4. Key
Developments
16.16.5. Financial
Analysis
16.16.6. SWOT
Analysis
16.16.7. Business
Strategies
16.17. Xerox
Corporation
16.17.1. Company
Details
16.17.2. Company
Overview
16.17.3. Product
Offerings
16.17.4. Key
Developments
16.17.5. Financial
Analysis
16.17.6. SWOT
Analysis
16.17.7. Business Strategies
16.18. Other
Market Participants
17. Key Findings
At Absolute Markets Insights, we are engaged in building both global as well as country specific reports. As a result, the approach taken for deriving the estimation and forecast for a specific country is a bit unique and different in comparison to the global research studies. In this case, we not only study the concerned market factors & trends prevailing in a particular country (from secondary research) but we also tend to calculate the actual market size & forecast from the revenue generated from the market participants involved in manufacturing or distributing the any concerned product. These companies can also be service providers. For analyzing any country specifically, we do consider the growth factors prevailing under the states/cities/county for the same. For instance, if we are analyzing an industry specific to United States, we primarily need to study about the states present under the same(where the product/service has the highest growth). Similar analysis will be followed by other countries. Our scope of the report changes with different markets.
Our research study is mainly implement through a mix of both secondary and primary research. Various sources such as industry magazines, trade journals, and government websites and trade associations are reviewed for gathering precise data. Primary interviews are conducted to validate the market size derived from secondary research. Industry experts, major manufacturers and distributors are contacted for further validation purpose on the current market penetration and growth trends.
Prominent participants in our primary research process include:
- Key Opinion Leaders namely the CEOs, CSOs, VPs, purchasing managers, amongst others
- Research and development participants, distributors/suppliers and subject matter experts
Secondary Research includes data extracted from paid data sources:
- Reuters
- Factiva
- Bloomberg
- One Source
- Hoovers
Research Methodology
Key Inclusions
Reach to us
Call us on
+91-74002-42424
Drop us an email at
sales@absolutemarketsinsights.com
Why Absolute Markets Insights?
An effective strategy is the entity that influences a business to stand out of the crowd. An organization with a phenomenal strategy for success dependably has the edge over the rivals in the market. It offers the organizations a head start in planning their strategy. Absolute Market Insights is the new initiation in the industry that will furnish you with the lead your business needs. Absolute Market Insights is the best destination for your business intelligence and analytical solutions; essentially because our qualitative and quantitative sources of information are competent to give one-stop solutions. We inventively combine qualitative and quantitative research in accurate proportions to have the best report, which not only gives the most recent insights but also assists you to grow.